Gordie Boucher Nissan of Greenfield - Service Center

Most excellent service. The staff and work is always perfect. I have been to many different dealers over the years and would say that Gordie Nissan is number 1 perfect. I have been to many different dealers over the years and would say that Gordie Nissan is number 1 More

The staff was helpful and quality of care was good. We would return again for service. We had an air conditioner compressor replaced among other service. would return again for service. We had an air conditioner compressor replaced among other service. More

Employees were not wearing face masks over their noses. When I had been there earlier I was very impressed with Covid safety protocols. This time I was uncomfortable. When I had been there earlier I was very impressed with Covid safety protocols. This time I was uncomfortable. More

Great service, prompt and courteous staff !!! Well worth the compute from Colgate, WI. They are always up to date with my service records and recall items. Over 110,000+ miles on my Murano and running like the compute from Colgate, WI. They are always up to date with my service records and recall items. Over 110,000+ miles on my Murano and running like the day I took delivery. More

Everyone was really help full answered all my questions and made sure I was satisfied with all the work that was done I will let everybody know if my family to come to Nissan to get their car serviced and made sure I was satisfied with all the work that was done I will let everybody know if my family to come to Nissan to get their car serviced More

Service work was performed perfectly and completed at the time scheduled. Mindy explained everything to us and made sure we had all the answers to our questions. Great job. time scheduled. Mindy explained everything to us and made sure we had all the answers to our questions. Great job. More

Excellent service from Mindy Hansen. Thank you! I took my car to Russ Darrow last time for service because it was closer to my house. Big mistake. Never again. Gordie Boucher is hands down the better serv my car to Russ Darrow last time for service because it was closer to my house. Big mistake. Never again. Gordie Boucher is hands down the better service department. I’ve been with you since 2016 and will not leave again. More

Brought my Murano in for service. Duke was great, kept me informed about the procedures and costs. Although I was there longer than planned, the experience was great. informed about the procedures and costs. Although I was there longer than planned, the experience was great. More

Overall the experience was good - Jessica Hendren is great and I enjoy working with her. I was a little disappointed that they didn't have all of the parts needed for my brake job when I dropped it off great and I enjoy working with her. I was a little disappointed that they didn't have all of the parts needed for my brake job when I dropped it off for my scheduled appt. We had previously discussed that it would likely be a bigger job and yet the diagnostic map of possible parts needed didn't get pulled up until I dropped it off. Given I made the appt weeks in advance at the recommendation of the service dept when they did a cursory inspection, I would've expected all the parts to be on hand. Jessica expressed frustration with this as well. They ended up keeping the vehicle over the weekend so they could finish on a Monday. I was a little surprised that I was not offered a loaner vehicle for the weekend. I was temporarily stranded at the dealership as they were no longer offering shuttles further than a few miles out from the dealer due to COVID, (I live 8.5 miles away) which I understand but had not been communicated to me prior to arrival, and I'd been offered a shuttle on my previous visit for an oil change a month prior (also during COVID). Once they realized they were going to have to keep the car, Jessica was able to arrange for an exception to the shuttle, apologizing for the miscommunication, and got me home, but they asked if I could find a ride for vehicle pick up on Mon. Jessica did say that if worse came to worse they could pick me up again, which I appreciated, but feel like a loaner vehicle would've solved this. I realize COVID is causing restrictions on policies and employees are stretched, but it's hard to divorce those things from the customer service you've come to expect over the years. Despite the feedback here, I'm looking forward to working with Jessica and Boucher again in the future. More

Fast, easy and convenient drop off for vehicle service appointment. Jessica Hendren from Gordie Boucher Nissan took care of her portion of the servicing and diagnostic report for my vehicle. She was dilig appointment. Jessica Hendren from Gordie Boucher Nissan took care of her portion of the servicing and diagnostic report for my vehicle. She was diligent, kept in touch and did her job to the utmost professional manner. More