Gordie Boucher Nissan of Greenfield - Service Center

Efficient and helpful I was helped as soon as I drove my car in. The staff was friendly and helpful. They let me know what was going to happen during servicing and gave me I was helped as soon as I drove my car in. The staff was friendly and helpful. They let me know what was going to happen during servicing and gave me a time of completion which was met exactly. More

Very disappointed in Boucher as a whole I purchased this vehicle from Boucher and I've had the vehicle for less than a year. It has completely not started 3 times. Been in out of service for I purchased this vehicle from Boucher and I've had the vehicle for less than a year. It has completely not started 3 times. Been in out of service for numerous different maintenance issues, ranging from the time frame of overnight to more than a week on occasions. No loaner vehicle offered, kids and I being stuck trying to get around having to miss work disassemble and reassemble their car and booster seat as we tried to keep up with our normal schedules as much as possible. As I started to work my way up to corporate to explain this is quite ridiculous for a dealership at this capacity, I was offered a loaner on one of the more recent service periods. Vehicle broke down approximately two weeks later, after I made my way to the corporate office. It wouldn’t start right before it was time for me to go to work, thank God I had gotten my children to where they needed to be safely after their doctor’s appointments Monday morning, and that they didn’t have to wait in a hot car for the tow truck. When the truck driver came and heard all of this, even he was appalled, saying they should have been certain to get to the issue although he was eventually able to start it with a jump start, they should have gotten to the bottom of the issue by now instead of guessing game as many times as the car failed within this short time span and $ keeps being dished out. He reiterated they probably should have taken it to the Toyota dealer to get the diagnosis if they weren’t going to offer a just compensation being the car is less than a year old and being who they are. I just left now after paying an almost $300 fee, 2 weeks before that it was over $400 plus, not counting the deductibles and other things that weren’t covered under warranty throughout the year in addition to the Ubers, paying people for rides, and the time I’ve missed from work. I am just making it to work from the latest visit (8/21/2019) needless to say, I will be forming an official complaint as soon as I have the time to gather all the occurrences and find the most official and appropriate platforms to file. More

Fast service Scheduled appointment on line without difficulty. Found out right away what the problem was and how to resolve it. Car was fixed quickly and no longer Scheduled appointment on line without difficulty. Found out right away what the problem was and how to resolve it. Car was fixed quickly and no longer makes the noises it made before! Great job! Thank you! More

Tire Pressure Sensor not fixed My tire pressure warning light has been an issue since I purchased the vehicle last August. Every service appointment they check the tire pressure fo My tire pressure warning light has been an issue since I purchased the vehicle last August. Every service appointment they check the tire pressure for me and tell me everything is fine and the warning light goes off. This service appointment they recommended that I replace the tire pressure sensor on one tire. The warning light is still on even after driving my car the rest of the weekend. Dennis is looking into this for me. More

Excellent service every time. I had an appointment for brakes and during service the caliber pin fell out. Manager Duke knew i was in a hurry he actually went to another location t I had an appointment for brakes and during service the caliber pin fell out. Manager Duke knew i was in a hurry he actually went to another location to get part to speed up process for me. Always checking on me and giving status. Amazing customer service every time. The whole staff in garage (especially Rob) always says hello or Goodbye. More

Oil change Would have been a 5 but did not reset reminders yet my oil change notice & tire notice are still on. Asked if they were cleared & was told yes. Would have been a 5 but did not reset reminders yet my oil change notice & tire notice are still on. Asked if they were cleared & was told yes. More

Great service I enjoy going to Nissan they have great customer service and are very quick getting you in and out. Chris Hanson is a great service advisor I enjoy going to Nissan they have great customer service and are very quick getting you in and out. Chris Hanson is a great service advisor More

Good service I rally have no complaints and have always been pleased with the service at Boucher’s. If anyone at Boucher reads this I found a screw on the floor o I rally have no complaints and have always been pleased with the service at Boucher’s. If anyone at Boucher reads this I found a screw on the floor of the passenger seat, where does it go or where didn’t you replace it from? More

Excellent service and went above and beyond I gave the rating i did because ever since i purchased the vehicle from them i am been taking it back to them for service. They have always done a gre I gave the rating i did because ever since i purchased the vehicle from them i am been taking it back to them for service. They have always done a great job. They even give my car a wash and wipe down at the end of the service so its leaving better than it arrived. I am very happy and will continue taking it to that location. More

Replacement of Air Filter Gordie Boucher comped me the installment of a new air filter since I completed a review when I had my oil changed. As always, they were fast, friendl Gordie Boucher comped me the installment of a new air filter since I completed a review when I had my oil changed. As always, they were fast, friendly, and professional, More