Gordie Boucher Nissan of Greenfield - Service Center

Duke was very helpful in explaining the way our car problems were going to be handled. We were pleased with the work preformed and the length of time it took. problems were going to be handled. We were pleased with the work preformed and the length of time it took. More

Friendly service. My car was finished in stated time frame. I received a full explanation of the work that was being performed on my vehicle. frame. I received a full explanation of the work that was being performed on my vehicle. More

Continued great experience whenever I brig my vehicle in for planned maintenance. My service advisor, Duke Huffman is always professional, friendly and very knowledgeable. I’m confident the work will be don for planned maintenance. My service advisor, Duke Huffman is always professional, friendly and very knowledgeable. I’m confident the work will be done right the first time. More

Mindy the Service Advisor I worked with was great, very professional. The prices for service were high, otherwise the rating would have been 5 star. professional. The prices for service were high, otherwise the rating would have been 5 star. More

Always good service. It was nice that they had a couple of snacks and bottled water. That was nice to see. A real quick appointment. of snacks and bottled water. That was nice to see. A real quick appointment. More

Duke let me know what was going on throughout the day that the vehicle was being serviced. It was a good experience and I would recommend Boucher Nissan to anyone. that the vehicle was being serviced. It was a good experience and I would recommend Boucher Nissan to anyone. More

We have continued to use this dealership despite repeated disappointments. My vehicle was dropped off for a recall repair. First, I had to contact the service department to find out if my vehicle was ready disappointments. My vehicle was dropped off for a recall repair. First, I had to contact the service department to find out if my vehicle was ready. The recall was supposed to take 5 hours, when it had been 7 hours, I called. Surprise, my vehicle was ready. Second, when I arrived, my paperwork still had not made it to the cashier. Third, in reviewing the paperwork, I noticed a critical repair item listed. I was never contacted to ask if I wanted the repair completed while they had my car. Forth, I requested a return call from the mechanic to ask why I wasn't notified. No one has called me back. We are now going on day 3 without a return call. While we can overlook not filling our tires with air during an oil change, turning off the auto headlight setting without informing us, failing to notify us, multiple times, that our car wash was completed, this was the final straw. Communication seems to be a lost artform with this dealership. The convenient location is no longer worth the headache. More

Quick friendly and efficient! I came for express oil change and I wasn't disappointed. I was worried about going because of the pandemic but the waiting area was spotless and I was able to relax while I change and I wasn't disappointed. I was worried about going because of the pandemic but the waiting area was spotless and I was able to relax while I waited. More

The last two times I went to this service center, they seemed to forget something. The last time the blinker I came in to fix was not fixed, when I got home I noticed...what a drag and time waste to have seemed to forget something. The last time the blinker I came in to fix was not fixed, when I got home I noticed...what a drag and time waste to have to go back. Then this time, they gave me estimates on everything under the sun but forgot to make my appointment for the flashing light on my dash, which was what I came in for! Just really seemed focused on giving me hundreds of dollars of estimates for maintenance I needed (granted it probably really is needed), but did not focus on what my real issue was. I have gone to this Nissan dealership forever, but the last couple times it has been a bit challenging. More

In for recall work, then had to bring back a week later with engine lights on. First visit told 2-3 hrs was over 7 hrs. Second visit told 2 hrs and it was over 4 hrs. Very hard to plan my work when this ha with engine lights on. First visit told 2-3 hrs was over 7 hrs. Second visit told 2 hrs and it was over 4 hrs. Very hard to plan my work when this happens once let alone twice. This is the third car I have purchased from Boucher. More