Gordie Boucher Nissan of Greenfield - Service Center

Mediocre Was told when making the appointment that should be 12-1pm pick-up. The pick-up time was changed to "late afternoon" when I arrived at my 8am drop-of Was told when making the appointment that should be 12-1pm pick-up. The pick-up time was changed to "late afternoon" when I arrived at my 8am drop-off, which would significantly affect my planning for the day. When I questioned why this was pushed several hours from what I was originally told, the response was "we like to under promise and over deliver." Was never offered a shuttle or complimentary loaner car for the day. Due to the significant variability of potential in pick-up time, and that I am 45 minutes from the location, I asked multiple times for a 1-hour heads up phone call when getting close to pick-up time which I did not receive. When I did pick-up, the head light controls had been switched to off from auto without my knowledge (work was being done on the rear suspension), so didn't think to check and was driving around without headlights on which was a significant hazard. More

AWESOME It was the 23rd of December, everyone was not only friendly, but helpful. They told us the service would be 1.5 hours and it was under an hour! The st It was the 23rd of December, everyone was not only friendly, but helpful. They told us the service would be 1.5 hours and it was under an hour! The staff was knowledgeable and when they say any make or model, they mean it. We brought in out Chrysler Pacifica and they had no issues! Thank you! More

The Representatives are always GREAT! I brought my truck in because I heard a rattling on the left hand drive side when I'm driving and wanted to have it check out. My truck was overlooke I brought my truck in because I heard a rattling on the left hand drive side when I'm driving and wanted to have it check out. My truck was overlooked and according to Dennis, the tech and Service Manager heard nothing and found nothing. I don't agree and still hear the noise when on the highway, but I bring my vehicle in because you are the professionals and I will take what was reported until it becomes louder and everyone can hear the sounds I hear. More

Amazing Dude I had fun and such a great time from the second I got there until I left having my car serviced didn't feel like a chore at all great job and kud Dude I had fun and such a great time from the second I got there until I left having my car serviced didn't feel like a chore at all great job and kudos to their staff More

Excellent service! Great service and exceptional customer service. They kept me appraised the entire time. Justine was especially helpful, making sure to show me the par Great service and exceptional customer service. They kept me appraised the entire time. Justine was especially helpful, making sure to show me the parts that were worn. I really appreciate that! More

Dennis is awesome! With servicemen like Dennis I will definitely be back! He was kind courteous and very knowledgeable. He presented us with options that made sense and With servicemen like Dennis I will definitely be back! He was kind courteous and very knowledgeable. He presented us with options that made sense and was super helpful to say the least. He went above and beyond anything I've ever experienced at any other dealership. More

I trust gordie Boucher Duke and the staff at Gordie Boucher are very friendly and trustworthy. I even plan on looking to buy in 2020 at your location because of the great s Duke and the staff at Gordie Boucher are very friendly and trustworthy. I even plan on looking to buy in 2020 at your location because of the great service I get. Thank you all so much. More

Excellent service I had a issue starting my car. Took it gordie boucher nissan. They found the problem. Ordered the part the same day. I had my car back the next day. A I had a issue starting my car. Took it gordie boucher nissan. They found the problem. Ordered the part the same day. I had my car back the next day. Awesome customer service very friendly. More

Great folks who know Nissans! Boucher Nissan is the ONLY place we take our vehicles. They know their product well. Duke and the rest of the service staff will treat you right! Boucher Nissan is the ONLY place we take our vehicles. They know their product well. Duke and the rest of the service staff will treat you right! More

Recall on back up cameras Brought my car in for recall on back up cameras. Greeted by a very nice lady. Took as long as suggested. Love the popcorn. Thanks. Brought my car in for recall on back up cameras. Greeted by a very nice lady. Took as long as suggested. Love the popcorn. Thanks. More