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Gordie Boucher Nissan of Greenfield - Service Center

Greenfield, WI

4.6
1,975 Reviews

1,975 Reviews of Gordie Boucher Nissan of Greenfield - Service Center

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March 23, 2022

Salesman Kip was great and helped very well and we bought the vehicle also the finance guy Drew was awesome. The only thing I didn’t like here was market price adjustment increase otherwise I would’ve bought More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip Malmstadt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Harrig
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

We're glad you enjoyed your experience with Kip and Drew. Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 23, 2022

I requested 4 items be serviced/ fixed. It took 3 appointments and 3 day of me not having my vehicle which is unacceptable. Item 1 was an oil change and item 2 was tire rotation which is More

by MBELL10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duke Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

We apologize for the inconvenience. As we explained, unfortunately, due to employee shortages (around the country), we did not have the proper technician coverage to diagnose the concerns your brought up on the day of your scheduled oil change/tire rotation. When you brought your vehicle back, we were able to dianose the issue but of the 2 issues we found, we only had the parts on hand (again, another issue around the country), to fix one of the issues. We ordered the part and got your vehicle fixed as soon as the part arrived. We, too, share your frustration in lack of workers and lack of parts but we're trying hard to provide the best experience for you with what we're currently capable of. Again, we apologize, and we hope these issues will rectify themselves in the future. Alex Hienz - Service Manager

Mar 24, 2022 -

MBELL10 responded

I do realize all that. Just if no one tells you it is not rectified. Your employees are doing the best they can and being outgoing and friend during the overwork. This is not your fault as a dealership so much but an issue with NISSAN in my eyes. I was conveying the frustration and the major inconvenience it was. Thank You for the response.

March 22, 2022

While the tech, Devin that checked me in/out was great - the main reason I came in was because of my Door Seals not being air tight. After waiting three hours they came back to tell me that their tech didn’ More

by RKrueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Hello - as we discussed, I am very apologetic for the situation. I will personally oversee your next appointment and make sure that everything runs smoothly, and I will also be involved in the repair process. I respect your time and am sorry that it was waited. We will do better in the future. Alex Hienz - Service Manager.

March 21, 2022

Courteosy fast effcient and respectful of ones time continuous updates on progress i love nissan More

by Sarahtaylor0622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Great to hear! Thanks! Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 18, 2022

Excellent customer service, very pleased with the experience. Jess Hendren is very friendly and very knowledgeable. More

by dvwoensel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Great to hear! Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 17, 2022

I took my Titan in for it's first oil change. The entire experience was great and I was treated as a valued customer. More

by JOESCHWARTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Thank you! Hope you're enjoying your new Titan! Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 16, 2022

They all are very nice and kind people very friendly also very clean as well. More

by Janeplain0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

We pride ourselves on cleanliness so thank you for noticing! Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 15, 2022

Jesse was very proactive in getting my vehicle back to me in a timely manor. Service was communicated well and the expectation was met. More

by Chris.geboy
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Love to hear that! Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 15, 2022

Jessica is always great. She pays attention to the little things - this time she noticed my rear windshield wiper needed replacing. I didn't, however, appreciate waiting an More

by BLASTMACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Sorry about that, We will do our best to be quicker next time. Thanks for choosing Gordie Boucher Nissan in Greenfield/Milwaukee!

March 14, 2022

Great service! Drop off my vehicle the night before. They had it done the next day More

by R_LIBAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Mar 24, 2022 -

Gordie Boucher Nissan of Greenfield responded

Great to hear! Thank you for choosing Gordie Boucher Nissan!

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