Gordie Boucher Nissan of Greenfield | Page 335

New Friends We have bought a good deal of cars using the same dealership. When looking for a new truck we contacted our old dealership, told them what we were lo We have bought a good deal of cars using the same dealership. When looking for a new truck we contacted our old dealership, told them what we were looking for and to call us if they had anything. They never returned our call. We found our dream truck at Gordie Boucher online and called to speak with a salesman. We met with Tyler Rice and Mike (Used car Mgr.) and were able to make an satisfactory deal. One we were very happy with. We have remained in contact with the staff at Gordie Boucher and they continue to make us feel welcome. We know should we need them, they are but a phone call away. More

Positive experience continues with my 5th Murano I faced challenges with the 2015 Murano and decided that the 2014 would suit me better. Kip (whom I have worked with for many years as I've purchased I faced challenges with the 2015 Murano and decided that the 2014 would suit me better. Kip (whom I have worked with for many years as I've purchased 5 Muranos from Boucher) did a great job in finding the model I needed - with all of the options I required. I'll be back as I typically trade every two to three years. More

Terrible customer service. Just awful. I took my 2012 Nissan to the Boucher service department twice for the same issue - a metallic sound I was hearing once the car hit 1500-2000 RPM. The I took my 2012 Nissan to the Boucher service department twice for the same issue - a metallic sound I was hearing once the car hit 1500-2000 RPM. The first time, while the car was still under warranty (by a couple hundred miles), they dismissed it as a tool in the wiper cowl, but didn’t bother test driving it after the tool was removed to see if it was still making noise - which is was. No charge for that and I walked away with a free tool. Sweet! I had to contact them repeatedly to make another appointment. By this time (about 2 weeks later), the mileage had rolled over 60,000 and my car was no longer under warranty. When I brought it in a second time, during my lunch (note: I am an hourly contract employee and don’t get paid when I am not working), I waited three hours in their waiting area (I did not have anyone to drive me back to work that day) only to find that my service rep, Brad, had left for the day and no one had made any progress on the car…at all. Just…nothing. They said they needed more time and that I should call and make another appointment - which I did, only to have that call go unreturned. During the time that I was in the customer waiting area, I was approached by a salesperson, John, and was aggressively encouraged to buy a brand new car (even though mine is only 3 years old). I spent a little time with him, because he was friendly and I had nothing else to do but read, but decided pretty quickly…man…what am I even doing? I would not buy another Nissan as I am not a fan of the CVT. I told him as much IN person, ON the phone AND via email and even asked him not to call me again. He hasn’t stopped calling since. The service department, on the other hand? Not a single peep. I’m so very done with this dealership. I would never go back or recommend it to anyone unless you only want to be treated well while your car is under warranty. More

2015 Nissan Rogue Car buying experiences usually rate right up there with root canals. I can honestly say that this was a pleasant experience from beginning to end. My Car buying experiences usually rate right up there with root canals. I can honestly say that this was a pleasant experience from beginning to end. My salesperson, Tommy Sobieski, was a consumate professional. He asked questions and really listened to me. After learning what was important to me, he actually showed me a vehicle that I hadn't considered, but the car I ended up purchasing. He then walked me around the entire car explaining all of the features and benefits before we ever sat inside. He then walked me through all of the interior bells and whistles before we took it for a test drive. No pressure, no 'I have to talk to my manager", none of the regular BS that you normally see at a dealership. I am going to make sure that I tell everyone what a great experience I had. More

2014 Nissan Versa Note S I really enjoyed working with my sales person, Kip Malmstadt. He did not pressure me and was very upfront and honest. He didn't try to sell me somet I really enjoyed working with my sales person, Kip Malmstadt. He did not pressure me and was very upfront and honest. He didn't try to sell me something I didn't need or want. I would recommend him to anyone I know that wants to buy a car. It was very busy because it was the last day of the month, but he did everything he could to make it a pleasant experience for me. More

Having fun with my Rogue Not having bought a car in a long time, I thought this was a pretty painless experience. Kip Malmstadt did an outstanding job of getting me the car I Not having bought a car in a long time, I thought this was a pretty painless experience. Kip Malmstadt did an outstanding job of getting me the car I wanted, as they did not have the exact car I wanted there (color and options). He even went on his own time to pick up the car from a distance away. I think he worked hard for me going beyond what I would expect. I did not feel pressure to buy and got everything promised. More

2015 Nissan Versa S First new car purchase in a long time. After discussing my needs in a car Tony ( my sales consultant) showed me vehicles that met my needs. He helped First new car purchase in a long time. After discussing my needs in a car Tony ( my sales consultant) showed me vehicles that met my needs. He helped me choose the best fit. After I made my choice Tony and the rest of the staff bent over backwards to get me into my new car. More

Good experience but never received the gifts i was promised Overall pretty happy with my experience with this dealership and specifically Tyler Rice. Did a great job of handling any situation that arose with my Overall pretty happy with my experience with this dealership and specifically Tyler Rice. Did a great job of handling any situation that arose with my negotiations and eventually my sale. Only thing i was not pleased with was not receiving my tablet or 32" tv that was promised on the keys for keys broucher. Luke Franckowiak More

A horrible place to do business In April of 2014 I purchased a used car from Gordie Boucher Nissan of Greenfield for my daughter after one of our cars had been totaled. We found som In April of 2014 I purchased a used car from Gordie Boucher Nissan of Greenfield for my daughter after one of our cars had been totaled. We found something affordable, test drove it and were interested in the purchase. The sales manager would not come down on the price even though it was way above book value and they charged us ridiculous fees for the purchase even though we were paying cash. I wanted to walk out but my daughter was leaving to go back to school the next day and wanted the car so I agreed to go through with it. We were then forced to wait at the dealership for an additional 3 hours for them to process the paperwork even though we paid cash for the car. I was so disgusted I really, really wanted to walk out but my daughter became upset so I went ahead with the purchase. When we were signing the papers, I asked why the contract didn't mention the 90 day warranty we were promised, I was told that it was sold as is and that there was no warranty. That wasn't what the salesmen had told me, he lied of course. I really wanted to walk out at that point but after being at the dealership for four hours, my daughter wanted to go through with the sale because we didn't have time to shop for another car. Since the purchase, we have put about $1500 in repairs into the car so I suspect that the low mileage it showed was somehow altered. Being a used car so I would expect some repairs so that isn't as upsetting as the awful way that we were treated at the dealership. Not only was this a horrible deal from some horrible people but when I am forced to drive by the dealership I feel physically ill. I have never let myself be pressured by a dealership before and have purchased 7 vehicles previously. This is the first time I walked away with car that I thought was a horrible deal and the first time that I felt that I had been treated poorly. My daughter has apologized for pressuring me to buy the car as it was obvious that we should have walked away when they started lying. I really hate this place!!!!!! More

Purchase of a 2015 Frontier Crew Cab Truck We were very please with the service we obtained from Kip Malmstadt. He helped with the trade in of our F150 truck, He fully explained all the details We were very please with the service we obtained from Kip Malmstadt. He helped with the trade in of our F150 truck, He fully explained all the details of the new truck, how it operates and even helped us hook up our hands free for our cell phone. We would recommend this salesman to friends. Thanks You! Joseph and Janet Wiltzius More