Gordie Boucher Nissan of Greenfield

Terrible Service UNBELIEVABLE! Gordie Bouche is beyond ridiculous ! After telling me I need new brakes at 22.5 miles and pads measure 3mm at last appointment on J UNBELIEVABLE! Gordie Bouche is beyond ridiculous ! After telling me I need new brakes at 22.5 miles and pads measure 3mm at last appointment on Jan 9th, and telling me to take care of right away; i of course freaked out wondering xxx??? Right away on following Monday I start making calls. Left several messages for the service mgr call me to discuss how this is possible (with no response for 4 days) Forced to take to another dealership for second opinion (they tell me not needed and pad measurements were wrong and measure 4mm) I then call Nissan North America to voice my complaint and concerns and get answers / results. I Finally get call back from service mgr who apologizes and offers to replace pads and rotors at no charge. I show up for my appointment and they have no clue!!!!!They have the nerve to ask me why I'm here to have this service when its not needed and my pads now miraculously measure 5mm? Cherry on this poop sunday, It was the same tech that told me they were needed and I should take care if right away! What a fiasco!!!! Never will purchase from them again! More

Purchasing a new Nissan I came in looking to purchase a new Nissan Sentra and I had a fantastic experience purchasing the vehicle at Gordie Boucher. The salesman, Kip Malmsta I came in looking to purchase a new Nissan Sentra and I had a fantastic experience purchasing the vehicle at Gordie Boucher. The salesman, Kip Malmstadt, was very forthright and honest throughout the process and he and I reached a very fair deal. I couldn't be more complimentary about the process and would really recommend this dealer, and this salesman, to anyone looking to purchase a Nissan. More

Corolla The dealership environment was very friendly and cooperative. I got a deal and bought the car! It was fast and easy! I got my license plate and everyt The dealership environment was very friendly and cooperative. I got a deal and bought the car! It was fast and easy! I got my license plate and everything was taken care there with their business guy! Thank you! More

Great Experience My husband and I enjoyed our experience at Gordie Boucher Nissan of Greenfield. Great customer service and friendly staff. I would recommend this deal My husband and I enjoyed our experience at Gordie Boucher Nissan of Greenfield. Great customer service and friendly staff. I would recommend this dealership to my friends. My husband and I spent at least a month looking for the right kind of car and the right kind of buying experience. Tyler took very good care of our concerns and that is the reason we bought our car from Gordie Boucher of Greenfield. More

Sales department they worked with us and were never condescending or combatant, the used car managers were professional and personable, and kept their promises. I Am g they worked with us and were never condescending or combatant, the used car managers were professional and personable, and kept their promises. I Am going back next year to replace my second car. More

A Pleasant Experience From the time I hit the lot until I drove off with my 2008 Nissan Altima I was treated with courtesy and respect by Scott my salesman and Nick his man From the time I hit the lot until I drove off with my 2008 Nissan Altima I was treated with courtesy and respect by Scott my salesman and Nick his manager. This was my first positive car buying experience and I drove away feeling good about my purchase with nothing bad to say about the buying process. From start to finish I felt comfortable with no uneasiness at all. I was impressed with the dealership and that is definitely worth noting. They even set a time for me to return & complete the paperwork instead of having me wait while they took care of other customers. More

Pleasant surprise From the time I requested an e-mail quote on a 2016 Nissan Rogue until the deal was completed the buying was as low key as I've ever had.. Thanks to A From the time I requested an e-mail quote on a 2016 Nissan Rogue until the deal was completed the buying was as low key as I've ever had.. Thanks to Alyssa Z. for all her help. They could not find the exact vehicle I wanted but compromises were made between both the dealer and myself. To find the vehicle I wanted they drove to Illinois for it. The vehicle had an additional $575.00 in equipment I did not need, I was not charged for it. The dealer accepted my offer. I was extremely pleased with the final cost. As far as car buyinf goes, it was as painless as could be. Thanks Alyssa. More

Fantastic SALES experience... Horrible SERVICE!!! My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. Had I known that the service level was horrific, we would have purchased elsewhere. Yes the sales experience is important, but during the life of your vehicle, it's a one time event. The majority of your interaction with a dealership is with the service department. Lesson learned. Shortly after the purchase of the truck, we noticed that the touchscreen for the radio/ navigation was faulty. Made a call to our sales guy and he told us sometimes they can be rather sensitive and may take some adjustment on our part. Sounded reasonable, but upon bringing it in for first oil change, we realized it was not us, it was in fact faulty. First horrible experience with the service area came while simply trying to make an appointment. Message after message, days upon weeks and no return call. Mind you this occurs nearly every time I call. I bring it in for the first appointment and they confirm that yes it is faulty and they will have to order us another radio. Part arrives and I bring it in. I was told that once installed it did not work. They will have to order another one. I asked if I could make an appointment right away, but was told I have to wait for the part to come in and was assured that they would call me. After waiting weeks, I struggle again to get anyone on the phone or a return call from service. When I finally do get in touch with them, I'm told that yes my part is there. They give BS excuses for not calling to notify and schedule an appointment with me. I bring it in and new radio is installed. As soon as I get in I notice that our Sirrus radio is gone. I walk right back into the service area as I haven't even left the parking lot. I'm told that I have to call Sirrus and they will sort out for me. Upon doing so I'm told that I was misinformed by the dealership. The free Sirrus trial is tied to the specific number on the stereo. Guess we are just out of luck. My husband notices right away that the volume control is out of whack. It goes from super quiet to blowing the speakers within a few turns of the dial. Seriously the level three setting would blow the speakers. So apparently after it was installed, they didn't bother to test it. Back to the dealership I go. After going through the same BS to order another system and schedule another appointment, upon arriving for the appointment and waiting for over an hour, I'm told that they ordered the wrong system. The one they ordered did not include navigation. At this point I'm floored. I've tried to be patient and understanding but that's gone out the window with my blood pressure. I asked to speak with the General Manager of Sales. He tells me that they have had problems in the service area and have recently hired a new manager, who happened to be in training. I'm promised that they will come to me to pick up the vehicle, that they would leave me with a loaner and a detailing on the vehicle of our choosing ( I have a MKC from Boucher Lincoln) whenever we want to bring it in. I'm assured I will be called when my part arrives to schedule. Again I waited weeks. After not hearing, I called them this past Wednesday. I was told my part was in and had been so since Saturday. I scheduled my appointment for Monday at 8am. I'm told that they will call me on Friday to confirm the pick up of my vehicle. Of course that never happened and of course they did not come to pick it up as scheduled. I made a call to the General Manager of Sales and they were here within 30 minutes. He has been the only one who has tried to help us and amend the situation. I myself am in sales and understand the frustration of other areas of the organization ruining the relationships I worked so hard to create. That being said, I will never purchase another vehicle from this dealership. Nor will I recommend it to anyone! Still waiting on the return of our truck. Hopefully everything will be fixed properly and this nightmare will be over. More

Friendly and polite did everything he could to make me buy c Put in hard work to work out a deal and manager was very courtesy. Gave me all details in the paper work. Put in long hours to work with me Put in hard work to work out a deal and manager was very courtesy. Gave me all details in the paper work. Put in long hours to work with me More

Negligent sales, unprofessionalism, 6k loss My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the v My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the vehicle parts would be covered. I then asked Joe Abbot who was the 2014 service manager if a 3" lift kit and tire would void the warranty. He assured me that the modifications would not void the warranty. Last week my vehicle broke down and warrantech my extend warranty co did not make any repairs, and cancelled my policy. I went to Gordie Boucher based on that the vehicle was sold to us on false pretenses and they claimed that Boucher would not cover anything and further recanted their statments about my coverage. Quick to take money from a disabled war veteran, quick to deny any liability for the their negligant actions. They did not even provide me with my contract warranty information. Very upset now im out of $6000, and i cannot make me appointments at the veterans hospital. Considering a class action suit. More