Gordie Boucher Nissan of Greenfield

50,000 mile service Clear explanation of service recommended. Fast service and completion of work assuming all work was performed as quoted. Discount for certain work req Clear explanation of service recommended. Fast service and completion of work assuming all work was performed as quoted. Discount for certain work required was extended to complete service work performed. Much appreciated. More

STAY AWAY Worst vehicle buying/servicing experience ever. Initial lease of my vehicle (2016 Altima SR) went smooth. I hesitated a bit when I first saw my monthl Worst vehicle buying/servicing experience ever. Initial lease of my vehicle (2016 Altima SR) went smooth. I hesitated a bit when I first saw my monthly payment, but Kevin Johnson (sales rep) offered to add in a remote start free. Said it would take a week for the key to come in. 2 months down the road, I had no remote start and Kevin Johnson would not even return my calls or texts when I asked about it lol. (He added me on facebook, so I could see he read the messages) After about 6 months he finally responded. Said my key has been waiting on his desk to be picked the whole time...and he'd gladly program the remote start...except it would cost $250 for the fob. In other words, 2 yrs later and I still have no remote start in my car. Took my car in for a routine oil/filter change. It was recommended I change my cabin filter - so I did. Except the filter was taken out my car, and a new one was never put back in. Last night I went to autozone and bought new engine and cabin filters and discovered I had been driving with no cabin filter for over 5,000 miles. Not to mention, the jerk who didn't replace the filter in the first place also went though my console and glove box and stole my change, an expensive digital PSI gauge and my marijuana pipe. Go figure. Back in March, I noticed my trunk is starting to rust out. My car is only 2 years old. So I called Rob in service and after some hemming and hawing he finally admitted it's covered under warranty and I should get an estimate. So I called to schedule an appt....no answer. No returned calls. So I got aggressive and just drove up to the dealership (I live an hour away) and forced them to take an estimate. She took some pictures (I think her name was Amy) and gave me a dollar estimate. Said she would call with an appt time to bring it back. It is now July 11. She has not returned 1 single message I have left on her machine and I still have not been given an appt to have the warranty repairs done. I had originally planned to buy this car out after my lease, but I'm leaning more and more towards early termination and getting myself a new car from anywhere but a Gordie Boucher dealer. I will NEVER buy from these people again or even take my car to them to be serviced. More

Excellent care from the minute we drove in. Dennis was our service advisor and was extremely courteous and helpful from the minute we drove in! We had a problem with oil maintenance light and si Dennis was our service advisor and was extremely courteous and helpful from the minute we drove in! We had a problem with oil maintenance light and since we had just had the oil changed and engine serviced at a Nissan dealership in South Carolina where we live, we thought it was just a matter of turning off the sensor light. Since we bought the car at your dealership 10 years ago and had used your service department in the past before we moved, we took it to your dealership and we were blown away by the service we received!! He said they would just check it over to make sure nothing else was wrong and offered to have the car washed as well. He guided us into the waiting room where he offered refreshments, coffee, WI FI, and Even Starbucks with donuts! After a short wait, he came back and said everything checked out fine, gave us a copy of the service invoice. And the best part was NO CHARGE! My sister and her husband always buy their Nissans from Boucher and I would recommend them all day long!! Thank you!! More

Good Service Good service. No complaints. Answered all of my questions. Very efficient. Justin and Justine communicated with me every step of the way about the ser Good service. No complaints. Answered all of my questions. Very efficient. Justin and Justine communicated with me every step of the way about the service. More

Annoyed They kept trying to get me to get more work done on my car then was necessary. Getting a simple key made was nearly $65 more then anywhere else. I was They kept trying to get me to get more work done on my car then was necessary. Getting a simple key made was nearly $65 more then anywhere else. I was told my car was ready, it took me 15 minutes to get to the dealership to pick it up and it wasn't ready. I still had to wait an additional 46 minutes for it. I was told it was being washed... 20 minutes later he said it was being dried... Then 8 minutes later it was finally ready for me and it was still totally wet. I hate being lied to. Totally unprofessional. More

Always a positive experience I bought my last car at another dealer and used this one for service. I loved it so much I bought my next car here and am a loyal customer. That says I bought my last car at another dealer and used this one for service. I loved it so much I bought my next car here and am a loyal customer. That says a lot about the customer service at this location! Unfortunately I didn’t get any names . But I had an oil change on Monday at about noon More

Delays of repairs. Continual calls needed We have had a few items repaired there. 2 were recalls and the third was because we thought the recall result in the electrical issue. Both times they We have had a few items repaired there. 2 were recalls and the third was because we thought the recall result in the electrical issue. Both times they extended the original length of time it took to fix. Both times we had to follow up to get the status and then learned it was taking longer. More

Service 7/6/18 I was greeted by Matt. He listened very well to what I was requesting, to check my back driver side light, spare tire and do check list, oil change et I was greeted by Matt. He listened very well to what I was requesting, to check my back driver side light, spare tire and do check list, oil change etc. Once finished, Matt explained what was done & what was found very clearly & my car was wash & ready to go. A very trouble free experience!! Thank you very much! Sherilynne Giuliani More

Oil Change Always great service with no appointment needed for oil changes. The waiting area is clean and stocked with coffee and other snacks. Great prices on n Always great service with no appointment needed for oil changes. The waiting area is clean and stocked with coffee and other snacks. Great prices on new cars. More

Tricky USB Port Warranty Repair Rob at Gordie Boucher Nissan took great care of me for this warranty repair. I ended up having the loaner (2018 Nissan Murano Midnight Edition) for mo Rob at Gordie Boucher Nissan took great care of me for this warranty repair. I ended up having the loaner (2018 Nissan Murano Midnight Edition) for more than a week. All of the staff I have interacted with in Sales and Repair have been very supportive and understanding of my specific schedule. I recommend them to everyone! More