Gordie Boucher Nissan of Greenfield

Pleasant surprise From the time I requested an e-mail quote on a 2016 Nissan Rogue until the deal was completed the buying was as low key as I've ever had.. Thanks to A From the time I requested an e-mail quote on a 2016 Nissan Rogue until the deal was completed the buying was as low key as I've ever had.. Thanks to Alyssa Z. for all her help. They could not find the exact vehicle I wanted but compromises were made between both the dealer and myself. To find the vehicle I wanted they drove to Illinois for it. The vehicle had an additional $575.00 in equipment I did not need, I was not charged for it. The dealer accepted my offer. I was extremely pleased with the final cost. As far as car buyinf goes, it was as painless as could be. Thanks Alyssa. More

Fantastic SALES experience... Horrible SERVICE!!! My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. Had I known that the service level was horrific, we would have purchased elsewhere. Yes the sales experience is important, but during the life of your vehicle, it's a one time event. The majority of your interaction with a dealership is with the service department. Lesson learned. Shortly after the purchase of the truck, we noticed that the touchscreen for the radio/ navigation was faulty. Made a call to our sales guy and he told us sometimes they can be rather sensitive and may take some adjustment on our part. Sounded reasonable, but upon bringing it in for first oil change, we realized it was not us, it was in fact faulty. First horrible experience with the service area came while simply trying to make an appointment. Message after message, days upon weeks and no return call. Mind you this occurs nearly every time I call. I bring it in for the first appointment and they confirm that yes it is faulty and they will have to order us another radio. Part arrives and I bring it in. I was told that once installed it did not work. They will have to order another one. I asked if I could make an appointment right away, but was told I have to wait for the part to come in and was assured that they would call me. After waiting weeks, I struggle again to get anyone on the phone or a return call from service. When I finally do get in touch with them, I'm told that yes my part is there. They give BS excuses for not calling to notify and schedule an appointment with me. I bring it in and new radio is installed. As soon as I get in I notice that our Sirrus radio is gone. I walk right back into the service area as I haven't even left the parking lot. I'm told that I have to call Sirrus and they will sort out for me. Upon doing so I'm told that I was misinformed by the dealership. The free Sirrus trial is tied to the specific number on the stereo. Guess we are just out of luck. My husband notices right away that the volume control is out of whack. It goes from super quiet to blowing the speakers within a few turns of the dial. Seriously the level three setting would blow the speakers. So apparently after it was installed, they didn't bother to test it. Back to the dealership I go. After going through the same BS to order another system and schedule another appointment, upon arriving for the appointment and waiting for over an hour, I'm told that they ordered the wrong system. The one they ordered did not include navigation. At this point I'm floored. I've tried to be patient and understanding but that's gone out the window with my blood pressure. I asked to speak with the General Manager of Sales. He tells me that they have had problems in the service area and have recently hired a new manager, who happened to be in training. I'm promised that they will come to me to pick up the vehicle, that they would leave me with a loaner and a detailing on the vehicle of our choosing ( I have a MKC from Boucher Lincoln) whenever we want to bring it in. I'm assured I will be called when my part arrives to schedule. Again I waited weeks. After not hearing, I called them this past Wednesday. I was told my part was in and had been so since Saturday. I scheduled my appointment for Monday at 8am. I'm told that they will call me on Friday to confirm the pick up of my vehicle. Of course that never happened and of course they did not come to pick it up as scheduled. I made a call to the General Manager of Sales and they were here within 30 minutes. He has been the only one who has tried to help us and amend the situation. I myself am in sales and understand the frustration of other areas of the organization ruining the relationships I worked so hard to create. That being said, I will never purchase another vehicle from this dealership. Nor will I recommend it to anyone! Still waiting on the return of our truck. Hopefully everything will be fixed properly and this nightmare will be over. More

Friendly and polite did everything he could to make me buy c Put in hard work to work out a deal and manager was very courtesy. Gave me all details in the paper work. Put in long hours to work with me Put in hard work to work out a deal and manager was very courtesy. Gave me all details in the paper work. Put in long hours to work with me More

Negligent sales, unprofessionalism, 6k loss My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the v My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the vehicle parts would be covered. I then asked Joe Abbot who was the 2014 service manager if a 3" lift kit and tire would void the warranty. He assured me that the modifications would not void the warranty. Last week my vehicle broke down and warrantech my extend warranty co did not make any repairs, and cancelled my policy. I went to Gordie Boucher based on that the vehicle was sold to us on false pretenses and they claimed that Boucher would not cover anything and further recanted their statments about my coverage. Quick to take money from a disabled war veteran, quick to deny any liability for the their negligant actions. They did not even provide me with my contract warranty information. Very upset now im out of $6000, and i cannot make me appointments at the veterans hospital. Considering a class action suit. More

Good - no pressure Alyssa was a great sales person. She did not pressure us at all. Was very accommodating and helpful. Even set up the navigation map for specific lo Alyssa was a great sales person. She did not pressure us at all. Was very accommodating and helpful. Even set up the navigation map for specific locations. Great experience More

Horrible One word HORRIBLE. KEEP IN MIND THAT THIS ALL HAPPENED BEFORE MY Second PAYMENT. Purchased a 2012 Ford Focus for around 11,000 and that is when I mad One word HORRIBLE. KEEP IN MIND THAT THIS ALL HAPPENED BEFORE MY Second PAYMENT. Purchased a 2012 Ford Focus for around 11,000 and that is when I made my first mistake. Sale person was rude and kept trying to screw me. (yes should have left then but really like the car). Purchased car with front passenger side plastic piece was off. Now the fun begins: Two days later went over a little bump and a noise started in the left back. Brought it back to dealership after getting a hard time from them. Was there written up and they ordered parts. While I had the car back another problem came up. I took the car back to the dealer when the other parts where in. Well the fun begins: I took it to Lincoln down the street like I was told too for the body work and the other issues. I waited over two weeks before they even got to it. The computers are linked together but not the people. This is a horrible place to buy and get service from. 3 times and they just say they can't hear or find anything. I pull out of the place and it makes noise and the computer went nuts. Maybe buy a new car but not a used and don't get service there. More

NO HIGH PRESSURE SALES To Whom this may concern, my sales person Danny Harris was great. he asked me what kind of of car i was looking for , i did most of the talking. To Whom this may concern, my sales person Danny Harris was great. he asked me what kind of of car i was looking for , i did most of the talking. he listen..He found a really nice car and made my payments work.. Also Kyle in finance explain every thing to me he was great too and fast service. very happy. sincerly, Victoria L Newell . More

Great Car Buying Experience I was not looking forward to buying a new car because of the hassles I may have to go thru. But from the very beginning, my salesperson went out of hi I was not looking forward to buying a new car because of the hassles I may have to go thru. But from the very beginning, my salesperson went out of his way to make my experience great. He was very helpful and answered all my questions so I could feel comfortable with my decision to buy the 2015 Nissan Rogue. More

BEWARE of Service Ready Vehicles Purchased a used van from dealership. Was assured the service department did all the so called safety checks. When I got home with van had the fluids Purchased a used van from dealership. Was assured the service department did all the so called safety checks. When I got home with van had the fluids checked. Oil down two quarts and like black sludge. Power steering fluid was almost a solid. Anti freeze was not existent. Smelled like a swamp. Discount tire said the sidewall on the right rear tire was so cracked it was ready to go anytime. So tire cupping on front tires. Their technician said it was hard steering instead admitting alignment issue. There safety check off is a joke. More

Great Service to Find the Best Car for Our Nreds The Gordie Boucher staff work very well with us to find the car we needed. The financial people got us a payment plan that work perfect for our bucge The Gordie Boucher staff work very well with us to find the car we needed. The financial people got us a payment plan that work perfect for our bucget. Hats off to the whole staff. More