Gordie Boucher Nissan of Greenfield

Poor customer service by Huffman Sent email to Chris Hanson yesterday... no response. Came in for oil/ rotating tire special... 10.00 discount Advisor said might want to address bat Sent email to Chris Hanson yesterday... no response. Came in for oil/ rotating tire special... 10.00 discount Advisor said might want to address battery, torn belt, and coolant flush in future as car was parked by doors and ready to go. Price totaled over 500.00 -I said going on one road trip - he said could have it done now....I didn’t realize in email offer that if 500.00 spent get 50.00 discount. I know now it said only one offer to be used. -advisor could have said ... will ring you up for 10.00 discount and you can pay the 39.00 for oil / rotation. Then we can take car back into shop and do new 500.00 job and you can get 50.00 discount. Or could say we can give you 50.00 discount and take away 10.00 discount . Or tell me to set up new appointment this week to use the 50.00 discount for 500.00 job Bottom line... not interested in reducing my bill.... very poor customer service Now considering taking my balance else where,-invoice number 408744 More

Great customer service! Kip was wonderful, customer service overall was great & everyone we interacted with was very friendly! Never felt pressured or pushed around, loving Kip was wonderful, customer service overall was great & everyone we interacted with was very friendly! Never felt pressured or pushed around, loving my new Murano! THANK YOU!! More

Very attentive, very knowledgeable, and helpful.I I had a very pleasant experience. My dealer was very attentive. He answered all my many questions and provided extremely useful information about my I had a very pleasant experience. My dealer was very attentive. He answered all my many questions and provided extremely useful information about my suv. More

Gordie Boucher Nissan of Greenfield is a Winner1 Professional, respectful and friendly during my new car buying experience. While I don't anticipate buying a another new car anytime soon, I would def Professional, respectful and friendly during my new car buying experience. While I don't anticipate buying a another new car anytime soon, I would definitely return to Gordie Bouche Nissan of Greenfield WI again! More

Excellent service and quality customer care. The service department is first class, staffed by honest, competent and efficient staff. I appreciate the ways that the service advisor helps me to u The service department is first class, staffed by honest, competent and efficient staff. I appreciate the ways that the service advisor helps me to understand the work that needs to be done and the best way to solve any other issues. More

Efficient and helpful I was helped as soon as I drove my car in. The staff was friendly and helpful. They let me know what was going to happen during servicing and gave me I was helped as soon as I drove my car in. The staff was friendly and helpful. They let me know what was going to happen during servicing and gave me a time of completion which was met exactly. More

Easy to work with. Good experience. Great financial support Definitely will go back. Great group to work with. Easy and friendly PJ was amazing. Loved working with Julia only reason not a 5 is she didn’t know Definitely will go back. Great group to work with. Easy and friendly PJ was amazing. Loved working with Julia only reason not a 5 is she didn’t know the product well enough. More

I had a great experience buying my new truck. Kip was very knowledgeable and personable, easy to talk to and willing to take time and answer my questions. Everyone involved in me process were very Kip was very knowledgeable and personable, easy to talk to and willing to take time and answer my questions. Everyone involved in me process were very helpful. The paperwork was relatively painless. Kip took me to the vehicle and gave me a simple but thorough run down on the operation of everything, appreciated that. Thanks again Kip. More

2017 Pathfinder Platinum Purchase Great service from the get go! Found 2017 Pathfinder Platinum online during the week. Communicated with Marissa via IM online and setup appointment Great service from the get go! Found 2017 Pathfinder Platinum online during the week. Communicated with Marissa via IM online and setup appointment to stop in and see SUV. Super salesperson! Showed me the SUV and then met Ryan (Used Car Manager) who look over the 2014 Murano Platinum that I was trading in. Liked the SUV and setup appointment to complete the sale. Marissa took control and make sure that finance was ready for me 9am Saturday. We arrived early at 8:30 for a oil change and service on the 2017 Rouge Sport that we have. Was sitting at table out side and Justin (Finance) came out an introduced himself to me. Said he was ready to start to get deal completed. Paperwork was done by 10am and on the road. Also, great follow up email with a couple of items with Mike Hanson (GM) and Marissa. Taken care of right away!! Marissa Marino; 5 stars Ryan (Used Car Manager): 5 Stars Justin (Finance): 5 Stars Mike Hanson (GM): 5 Stars Great dealership by leaps and bounds over anyone else. PS: This was my 6th car with Boucher since 2009 and service (Duke, Rob and Justine are awesome) since then as well. NEVER an issue!! Great team! Which is hard to find these days More

Very disappointed in Boucher as a whole I purchased this vehicle from Boucher and I've had the vehicle for less than a year. It has completely not started 3 times. Been in out of service for I purchased this vehicle from Boucher and I've had the vehicle for less than a year. It has completely not started 3 times. Been in out of service for numerous different maintenance issues, ranging from the time frame of overnight to more than a week on occasions. No loaner vehicle offered, kids and I being stuck trying to get around having to miss work disassemble and reassemble their car and booster seat as we tried to keep up with our normal schedules as much as possible. As I started to work my way up to corporate to explain this is quite ridiculous for a dealership at this capacity, I was offered a loaner on one of the more recent service periods. Vehicle broke down approximately two weeks later, after I made my way to the corporate office. It wouldn’t start right before it was time for me to go to work, thank God I had gotten my children to where they needed to be safely after their doctor’s appointments Monday morning, and that they didn’t have to wait in a hot car for the tow truck. When the truck driver came and heard all of this, even he was appalled, saying they should have been certain to get to the issue although he was eventually able to start it with a jump start, they should have gotten to the bottom of the issue by now instead of guessing game as many times as the car failed within this short time span and $ keeps being dished out. He reiterated they probably should have taken it to the Toyota dealer to get the diagnosis if they weren’t going to offer a just compensation being the car is less than a year old and being who they are. I just left now after paying an almost $300 fee, 2 weeks before that it was over $400 plus, not counting the deductibles and other things that weren’t covered under warranty throughout the year in addition to the Ubers, paying people for rides, and the time I’ve missed from work. I am just making it to work from the latest visit (8/21/2019) needless to say, I will be forming an official complaint as soon as I have the time to gather all the occurrences and find the most official and appropriate platforms to file. More