Gordie Boucher Nissan of Greenfield

2017 Pathfinder Platinum Purchase Great service from the get go! Found 2017 Pathfinder Platinum online during the week. Communicated with Marissa via IM online and setup appointment Great service from the get go! Found 2017 Pathfinder Platinum online during the week. Communicated with Marissa via IM online and setup appointment to stop in and see SUV. Super salesperson! Showed me the SUV and then met Ryan (Used Car Manager) who look over the 2014 Murano Platinum that I was trading in. Liked the SUV and setup appointment to complete the sale. Marissa took control and make sure that finance was ready for me 9am Saturday. We arrived early at 8:30 for a oil change and service on the 2017 Rouge Sport that we have. Was sitting at table out side and Justin (Finance) came out an introduced himself to me. Said he was ready to start to get deal completed. Paperwork was done by 10am and on the road. Also, great follow up email with a couple of items with Mike Hanson (GM) and Marissa. Taken care of right away!! Marissa Marino; 5 stars Ryan (Used Car Manager): 5 Stars Justin (Finance): 5 Stars Mike Hanson (GM): 5 Stars Great dealership by leaps and bounds over anyone else. PS: This was my 6th car with Boucher since 2009 and service (Duke, Rob and Justine are awesome) since then as well. NEVER an issue!! Great team! Which is hard to find these days More

Very disappointed in Boucher as a whole I purchased this vehicle from Boucher and I've had the vehicle for less than a year. It has completely not started 3 times. Been in out of service for I purchased this vehicle from Boucher and I've had the vehicle for less than a year. It has completely not started 3 times. Been in out of service for numerous different maintenance issues, ranging from the time frame of overnight to more than a week on occasions. No loaner vehicle offered, kids and I being stuck trying to get around having to miss work disassemble and reassemble their car and booster seat as we tried to keep up with our normal schedules as much as possible. As I started to work my way up to corporate to explain this is quite ridiculous for a dealership at this capacity, I was offered a loaner on one of the more recent service periods. Vehicle broke down approximately two weeks later, after I made my way to the corporate office. It wouldn’t start right before it was time for me to go to work, thank God I had gotten my children to where they needed to be safely after their doctor’s appointments Monday morning, and that they didn’t have to wait in a hot car for the tow truck. When the truck driver came and heard all of this, even he was appalled, saying they should have been certain to get to the issue although he was eventually able to start it with a jump start, they should have gotten to the bottom of the issue by now instead of guessing game as many times as the car failed within this short time span and $ keeps being dished out. He reiterated they probably should have taken it to the Toyota dealer to get the diagnosis if they weren’t going to offer a just compensation being the car is less than a year old and being who they are. I just left now after paying an almost $300 fee, 2 weeks before that it was over $400 plus, not counting the deductibles and other things that weren’t covered under warranty throughout the year in addition to the Ubers, paying people for rides, and the time I’ve missed from work. I am just making it to work from the latest visit (8/21/2019) needless to say, I will be forming an official complaint as soon as I have the time to gather all the occurrences and find the most official and appropriate platforms to file. More

New car lease Feel we got a good deal. Things were worked out online before even going to drive the car. Alan helped to make it a easy deal to complete. Only disapp Feel we got a good deal. Things were worked out online before even going to drive the car. Alan helped to make it a easy deal to complete. Only disappointment was that the car was not detailed well. More

Excellent experience From start to finish this experience was amazing. They provided the best customer service every step of the way and went above and beyond. I would hig From start to finish this experience was amazing. They provided the best customer service every step of the way and went above and beyond. I would highly recommend this dealership! More

Made it easy to purchase my first car It was my first time buying a car, and they made it very easy! Laid everything out for me, and provided me with all the answers to my questions! It was my first time buying a car, and they made it very easy! Laid everything out for me, and provided me with all the answers to my questions! More

Fast service Scheduled appointment on line without difficulty. Found out right away what the problem was and how to resolve it. Car was fixed quickly and no longer Scheduled appointment on line without difficulty. Found out right away what the problem was and how to resolve it. Car was fixed quickly and no longer makes the noises it made before! Great job! Thank you! More

Tire Pressure Sensor not fixed My tire pressure warning light has been an issue since I purchased the vehicle last August. Every service appointment they check the tire pressure fo My tire pressure warning light has been an issue since I purchased the vehicle last August. Every service appointment they check the tire pressure for me and tell me everything is fine and the warning light goes off. This service appointment they recommended that I replace the tire pressure sensor on one tire. The warning light is still on even after driving my car the rest of the weekend. Dennis is looking into this for me. More

Excellent service every time. I had an appointment for brakes and during service the caliber pin fell out. Manager Duke knew i was in a hurry he actually went to another location t I had an appointment for brakes and during service the caliber pin fell out. Manager Duke knew i was in a hurry he actually went to another location to get part to speed up process for me. Always checking on me and giving status. Amazing customer service every time. The whole staff in garage (especially Rob) always says hello or Goodbye. More

Oil change Would have been a 5 but did not reset reminders yet my oil change notice & tire notice are still on. Asked if they were cleared & was told yes. Would have been a 5 but did not reset reminders yet my oil change notice & tire notice are still on. Asked if they were cleared & was told yes. More

rouge gave almost a week to get car ready, showed up to pick car up and it was not ready. After leaving the dealership bakes were rusty, and pedal has a thu gave almost a week to get car ready, showed up to pick car up and it was not ready. After leaving the dealership bakes were rusty, and pedal has a thump, disappointing More