Gordie Boucher Ford of Kenosha - Service Center

Oil change and inspection I was happy with the service provided and my interaction with Danny. When I first came in and exited my vehicle, no one acknowledged me. The first per I was happy with the service provided and my interaction with Danny. When I first came in and exited my vehicle, no one acknowledged me. The first person who did was a bit rude saying "What are you doing here this morning". After letting him know I had a scheduled service visit, he directed me to Danny, who was very pleasant and helpful. More

Businesslike, Efficient Friendly staff. A pleasure to work with everyone I've encountered at this dealership. Maintenance department has been very good to work with and price Friendly staff. A pleasure to work with everyone I've encountered at this dealership. Maintenance department has been very good to work with and prices are reasonable. More

Was prompt and friendly service. Service was very prompt and friendly once i was signed in. Always a bit awkward though walking into the garage as many people continue working but no Service was very prompt and friendly once i was signed in. Always a bit awkward though walking into the garage as many people continue working but no one greets you. Don't know where to go for the check in process and I wait/find someone to acknowledge me to be able to help. Haley then came into the garage and immediately greeted me. An immediate greeting and direction would be helpful. On the entrance to the personnel door, a down spout and elevated drain leak water on the walking working surface which presents a slip, trip, and fall hazard especially in the winter when the water would freeze. There is no barricade or warning line to prevent the workers from walking into the flow of traffic Good follow debrief provided after service. More

Effortless on my part, great service on yours. I am very pleased with my service. The only critique I have is with reading the receipt. The receipt does not show my service contract charges as pa I am very pleased with my service. The only critique I have is with reading the receipt. The receipt does not show my service contract charges as paid for and it was difficult to interpret the whole thing. Not straightforward at all. I understand this is computer driven but it is not customer friendly to read at all. More

Great Service They were quickly able to diagnose the problem and repair it in a timely manner.The service manager was pleasant to work with and kept me informed on They were quickly able to diagnose the problem and repair it in a timely manner.The service manager was pleasant to work with and kept me informed on the progress of the repair and updated on when I would be able to pick up my vehicle. More

We arranged an unscheduled 10 day trip that would take us 5 states away. Unfortunately we had just exceeded the recommended oil change interval on our 2018 Explorer. We only had 3 days before departure. Larr 5 states away. Unfortunately we had just exceeded the recommended oil change interval on our 2018 Explorer. We only had 3 days before departure. Larry could have gotten us in the day I called but our schedule wouldn't allow us, but he got us in two days before leaving. They performed the works package efficiently. Special kudos - the Technician not only reset the oil reminder, but returned our electronic instrument cluster back to the settings when we brought it in. Thank you! More

The fleet center does such a great job and they provided outstanding service. They care a lot about their customers and give great personal care towards each customer and vehicle outstanding service. They care a lot about their customers and give great personal care towards each customer and vehicle More

Service done was fast waiting for paperwork was longer than work done on my Edge why? I was outside when it was done I said that was fast went inside and waited and waited went to the service desk and he than work done on my Edge why? I was outside when it was done I said that was fast went inside and waited and waited went to the service desk and he said I just got the paperwork I call bull on that lm very disappointed with that service desk people More

Great rapport with service dept. each time I’ve called. Quick in and out with minimal fuss. I forgot my free oil change card but Brad cleared it and we were on our way. Drop off area was quite b called. Quick in and out with minimal fuss. I forgot my free oil change card but Brad cleared it and we were on our way. Drop off area was quite busy, but everyone seemed very efficient and it was a smooth experience. More

The service department is always friendly and eager to what you need for your vehicle. I wish ford washed the vehicles after service was performed. what you need for your vehicle. I wish ford washed the vehicles after service was performed. More