Gordie Boucher Ford of Kenosha - Service Center

Everything was done in a timely manner. Service people Everything was done in a timely manner. Service people are nice and courteous. No issues. They took care of my car and me. A+++++ Thank you Everything was done in a timely manner. Service people are nice and courteous. No issues. They took care of my car and me. A+++++ Thank you More

Free Oil Change I attempted to use my second of three free oil changes. Upon purchase of my vehicle this was a part of my verbal purchase agreement. I was upset to fi I attempted to use my second of three free oil changes. Upon purchase of my vehicle this was a part of my verbal purchase agreement. I was upset to find out that this was never included on my written vehicle purchase agreement as I was originally told I would receive this service as part of the purchase of my vehicle. I therefore was unable to use my second of three free oil changes and will not have a third available. This was unfortunate and upsetting to find out as I have a large trip coming up that will require this second, and a third oil change upon my return (my plan on using the three free oil changes). This has nothing to do with the service center. The service center worker I had did an amazing job at attempting to locate my free oil changes and was very timely in his work and assistance. I appreciate the assistance I received from my service center worker. More

Friendly and thorough I've been having my oil changes done here for about 5 years now and the service is always great. Everybody is always friendly. I never leave wonderi I've been having my oil changes done here for about 5 years now and the service is always great. Everybody is always friendly. I never leave wondering about the condition of my car. More

My last visit to Gordie Boucher Ford will be my final visit (service or sales) I will gladly drive further to another Ford dealer for warranty and recall work and a local mechanic for all other repairs visit (service or sales) I will gladly drive further to another Ford dealer for warranty and recall work and a local mechanic for all other repairs. Clearly service people are commission and do not want to help anyone that is not their customer. Communication is poor,, they only tell you their problems without providing a solution or options. The financial reward coupled with management culture makes the service department an oxymoron. I chose Belal in the required field because he is the manager and is responsible for the department and the culture. More

I have both of my Ford vehicles serviced at Boucher Ford. All of the work has been scheduled or minor but they are always on time and do a great job of explaining the work performed. All of the work has been scheduled or minor but they are always on time and do a great job of explaining the work performed. More

The service department is phenomenal. They always do a great job. Henry or Hank or whatever his name is in sales is a major DB. great job. Henry or Hank or whatever his name is in sales is a major DB. More

I bought my 2018 Ford escape from Joe Kobriger, which is retired. Great sales person! Also I have dealt with Mike Yager and Haley Van Buren, Great service dept people! Always very polite and explains your n retired. Great sales person! Also I have dealt with Mike Yager and Haley Van Buren, Great service dept people! Always very polite and explains your needs and work to be done on my vehicle... More

I am very pleased with the service experience I had recently you really redeemed yourself from the last fiasco I really doubted your technicians abilities recently you really redeemed yourself from the last fiasco I really doubted your technicians abilities More

bad did not my truck fix after hour and 30 minutes the technitian could not find the problem with the back up camera and the muffler water that have a hole said that was normal!! no muffler has a rusty ho technitian could not find the problem with the back up camera and the muffler water that have a hole said that was normal!! no muffler has a rusty hole and say is normal. no loaner cars available to drop of my truck and the service guy that help me had a bad attitude More

Ford Service Danny in the service department is always helpful when I have my Escape serviced. He explains the current condition of my vehicle and any necessary r Danny in the service department is always helpful when I have my Escape serviced. He explains the current condition of my vehicle and any necessary recommendations. More