Gordie Boucher Ford of Kenosha - Service Center

Good service They were thorough and professional and applied every coupon they could to keep the cost down. There was one issue they couldn't solve but overall a They were thorough and professional and applied every coupon they could to keep the cost down. There was one issue they couldn't solve but overall a good experience. More

TIre Replacement Danny took care of it and it was ready when he said it would be. The only thing that would have made it perfect was if the tire would had been stock. Danny took care of it and it was ready when he said it would be. The only thing that would have made it perfect was if the tire would had been stock. More

Fast service They were really quick at doing an oil change, tire rotation, doing recall on engine heater. They said they did an update to fix the bad shifting but They were really quick at doing an oil change, tire rotation, doing recall on engine heater. They said they did an update to fix the bad shifting but now it is worse. Need to bring it back in to try something else. Obviously the update didn't fix it. Bradford told me to just call to bring it back if the update doesn't do it. More

Great Service Writer Treated very well by service writer. Everything handled well and explained very well. Good to see a ford dealer with better service than my BMW dealer Treated very well by service writer. Everything handled well and explained very well. Good to see a ford dealer with better service than my BMW dealer. Good work. More

Tune up Michael was very professional and great to work with, he made sure a technician that had done this service previously was available and worked with my Michael was very professional and great to work with, he made sure a technician that had done this service previously was available and worked with my schedule. The work was done ahead of our expected time frame and at a reasonable rate. More

missing hubcap Mike Yager was nice and professional but when we returned because of a missing hubcap the service and sales staff were rude and completely unhelpful Mike Yager was nice and professional but when we returned because of a missing hubcap the service and sales staff were rude and completely unhelpful More

Service Review The reason for using Gordie Boucher is the outstanding product knowledge of their mechanics. They are fully trained in the latest service tech applica The reason for using Gordie Boucher is the outstanding product knowledge of their mechanics. They are fully trained in the latest service tech applications to provide fast response to a customer's needs and get that customer back on the road. More

Great service and the staff is really helpful and friendly. They dropped me off at a store while they serviced my vehicle. They picked me up when it was ready. The and the staff is really helpful and friendly. They dropped me off at a store while they serviced my vehicle. They picked me up when it was ready. They were so quick and efficient. More

Quality work with poor customer service Work estimated to take 3 hours and vehicle was not done within 7 hours due to me answering “there is no rush” when asked when it had to be completed. Work estimated to take 3 hours and vehicle was not done within 7 hours due to me answering “there is no rush” when asked when it had to be completed. Called 5 times with no one from service answering to get an update on the vehicle. Service was completed and done with care but customer service side needs work. More

Tire leak Came in on a Saturday and was taken care of immediately. Not a long wait time and was kept informed as to the problem and the expected resolution. Came in on a Saturday and was taken care of immediately. Not a long wait time and was kept informed as to the problem and the expected resolution. More