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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,118 Reviews

1,118 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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January 27, 2020

Service New battery was all that was needed. They checked out alternator and worked up an estimate for other work that could be needed. Always a good experie More

by WALDOS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

We are glad we can always provide you with a positive experience!

January 27, 2020

fixed our 'check engine' issue. Thanks Brought our car in late one evening when the 'check engine' light went on. They did the diagnosis that evening, ordered the part, and fixed the follo More

by Stcallan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for this review and recommendation!

January 26, 2020

Engine light on Repaired in one day. The service writer was great. He explained everything to my satisfaction. I will use their service department again.Thank you Bou More

by RMBRTHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

It was our pleasure! We look forward to your next visit!

January 25, 2020

Your service was great. But 500 bucks to change 8 sparkplugs Is way to much. Not only that but charging 37 dollars for and air filter maybe is way to much I'll start to find service someplace else More

by LFB323
Recommend Dealer
No
Employees Worked With
Bradford Titone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Alessi
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

We are very sorry you were not completely satisfied with your service. Unfortunately, we are unable to find your name in our system, but we would like the opportunity to discuss this situation further with you. At your earliest convenience, please contact our Service Manager, Belal Barakat, at 262-697-0700. We look forward to speaking with you and working towards earning back your business.

January 25, 2020

I had my 2019 Ford Escape in for it's first oil change and the WORKS package this past week. I was very impressed with the service department. I was in out out in one hour and got to enjoy coffee and fres More

by KRISTALICHTENHELD
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

We are glad we were able to provide you with a comfortable experience while you waited for your vehicle service to be done!

January 24, 2020

I was not happy that my car was damaged more than before I brought in on the exterior.there was a dent when I came in when I left more of my fender was damaged. It would be nice if the car would be washed More

by SARAHLLEHMAN
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2020

Everyone is always friendly. I always get my questions answered when I come in and everything is always thoroughly explained after I take my car in More

by NYDIA.H
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Nydia!

January 24, 2020

Really appreciate the professional service I received when I was in for recall service as well as an oil change. Bradford was very helpful and my F150 was ready sooner than expected. More

by BIGTONE1015
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

We are thrilled Bradford successfully helped assist your truck for a recall and oil change!

January 23, 2020

I've worked with Danny Rivera and he did an amazing job helping me through the process of getting my far fixed and making sure that I had everything I needed for the car as well, also he was able to answer More

by Moore.34kayla77
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Rivera
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your positive and informative experience with Danny at our dealership, Kayla!

January 23, 2020

Danny was a help but terrible experience and info given from serviceDanny was just the messenger not his fault not sure if going to return More

by KALEYRAE13
Recommend Dealer
No
Employees Worked With
Danny Rivera
Feb 05, 2020 -

Gordie Boucher Ford of Kenosha responded

Kaley, we are very disappointed about any frustrations we have caused you. When you have the opportunity, please contact our Service Manager, Belal Barakat, at 262-697-0700 so we can discuss things further and make things right. We hope to hear from you soon.

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