Gordie Boucher Ford of Kenosha - Service Center

Danny was very thorough with telling me all the details on what was done with my vehicle. He also made recommendations of what he thought would benefit my car. He was very polite & very professional. I w on what was done with my vehicle. He also made recommendations of what he thought would benefit my car. He was very polite & very professional. I will recommend him to everyone I know. More

Excellent service The service was excellent. We did not have to queue. The waiting room was comfortable (coffee, hand sanitizer, restrooms), clean and not overcrowded. The service was excellent. We did not have to queue. The waiting room was comfortable (coffee, hand sanitizer, restrooms), clean and not overcrowded. I would have prefered not to be proposed additional products to my initial order, but that's fine. More

Outstanding Dealership! Sales and/or Service is the best! My most strongest recommendation. Mike Y. in service or Alex in sales. The absolute best around Kenosha/Racine ar Sales and/or Service is the best! My most strongest recommendation. Mike Y. in service or Alex in sales. The absolute best around Kenosha/Racine area! More

Oil Change I was very please with the service I received at Boucher for my oil change/tire rotation. I was a little disappointed when I was talking to the guy an I was very please with the service I received at Boucher for my oil change/tire rotation. I was a little disappointed when I was talking to the guy and asked about getting a quote to have my side mirrors changed out for ones that are heated. He told me to go to parts department. The other Ford dealers I have dealt with would get the information for me right away not in my words say " that's not my job". which is how I felt. More

Danny did a great job explaining what was needed and wasn’t. My wife really thought he did a great job with everyone in the waiting area. wasn’t. My wife really thought he did a great job with everyone in the waiting area. More

Great, but Personnel were great and work was completed in reasonable amount of time. Cost was as expected. My only concern was no one was wearing a mask. Personnel were great and work was completed in reasonable amount of time. Cost was as expected. My only concern was no one was wearing a mask. More

Great customer service in the service department! Thank you for your help! Answered all my questions and was 100% upfront with what was going on. I appreciate your honesty! you for your help! Answered all my questions and was 100% upfront with what was going on. I appreciate your honesty! More

"Friendly and efficient service" Went to bring my Ford Escape for its 15,000 miles maintenance. On the phone I made an appointment with Haley. She was so upbeat to talk to. When I Went to bring my Ford Escape for its 15,000 miles maintenance. On the phone I made an appointment with Haley. She was so upbeat to talk to. When I went in I was greeted and taken care of by Bradford. Who was very helpful. The whole experience was nice and efficient. More

Called on 5/6/20 and talked to the service department about a problem with our Ford Escape still waiting for a return call it’s now5/8/20 he said his name was Mike about a problem with our Ford Escape still waiting for a return call it’s now5/8/20 he said his name was Mike More

outstanding service, thoroughness, professional attitude and aptitude. Made sure all of my concerns were addressed. Did not treat me as someone who was not famil service, thoroughness, professional attitude and aptitude. Made sure all of my concerns were addressed. Did not treat me as someone who was not familiar with my vehicle. More