Gordie Boucher Ford of Kenosha

As of right now, my rating for this dealership would be very poor!!! They will and say what they can to not have to be responsible or live up to the bumper to bumper warranty on my vehicle. I have a broke very poor!!! They will and say what they can to not have to be responsible or live up to the bumper to bumper warranty on my vehicle. I have a broken lug on my truck. They say they're not responsible for. When you've purchased a vehicle from them and you bring it in for a recall or other issues you may have had with the vehicle like the heat and air conditioning not working, weather stripping around the windows coming off the track for their rear window falling down. I'm not a lie, a cheat nor am I trying to steal anything from anyone. When you bring a vehicle to them, I'm sure they have a standard checklist they go over to make sure everything is okay with your vehicle. I'm not happy with the outcome of the broken lug on my truck and you won't even cover it under the bumper to bumper warranty. That's not normal. And tear. I'm done with this dealership and I'm not going to have anything nice to say about that dealership and or even the Ford motor company!!! Their goal is to make as much money off you as they can. Not just this dealership but I'm pretty sure most dealerships out there, be at Ford Chevy Dodge. It's more a racket or scam then it is anything else! More

The experience was smooth and the communication was good. That is all I have to say. That is all I have to say. More

Appreciate the quality work on my car. A pleasure to work with Bradford. Greatly appreciated the loaner car. A pleasure to work with Bradford. Greatly appreciated the loaner car. More

The work is not complete because there are parts needed Waiting for dealership to call with parts Waiting for dealership to call with parts More

Called and said something was leaking from the rear they said bring it in. I requested a loaner they appeased us with no problems at all. Sent a video to show what the problem was and fixed it under warrant said bring it in. I requested a loaner they appeased us with no problems at all. Sent a video to show what the problem was and fixed it under warranty. Very reliable customer service More

Friendly, knowledgeable. She also kept me well informed as to the progress of the service. She also kept me well informed as to the progress of the service. More

Always great. Very friendly and accommodating staff at the front desk and my repairs have always been done the first time. Very friendly and accommodating staff at the front desk and my repairs have always been done the first time. More

She did a great job, but the problem still isn't fixed 100%, and I wasn't given the exact problem, only that I would need a parking brake kit to fix it and the kit was not covered under the warranty. I as 100%, and I wasn't given the exact problem, only that I would need a parking brake kit to fix it and the kit was not covered under the warranty. I asked if we could just replace a part of the kit and I was told by customer service that parts of the kit were covered under warranty, but nobody could tell me exactly what the actual problem was for us to actually fix it More

I brought my wife's brand new VW atlas for a scheduled oil change. Boucher ford of Kenosha ordered the part and had all of our information days in advance. Yet they still dropped the ball. oil change. Boucher ford of Kenosha ordered the part and had all of our information days in advance. Yet they still dropped the ball. More

Great Great service all personel are professional and trust worthy Mike Yeager is a great service representative for Ford. trust worthy Mike Yeager is a great service representative for Ford. More