Gordie Boucher Ford Lincoln of West Bend - Service Center

Very disappointed. Called service department twice to ask about "critical concerns" listed on invoice dated 5/24/2021. Both times left message to call me and so far have not had a response. Usually ver ask about "critical concerns" listed on invoice dated 5/24/2021. Both times left message to call me and so far have not had a response. Usually very good service, but failed to return calls. More

I had a very good experience with Gordie Boucher. The staff was professional, the service drop off area was clean and my vehicle's seat, floor, steering wheel and shifter were protected with plastic. The staff was professional, the service drop off area was clean and my vehicle's seat, floor, steering wheel and shifter were protected with plastic. The entire process was smooth and the vehicle was ready in a short period of time. More

Always very efficient and willing to go the extra mile. The whole entire team works great together and sends me reminders and updates throughout the day. Thank you The whole entire team works great together and sends me reminders and updates throughout the day. Thank you More

Gordie Boucher made me feel welcomed and comfortable. They didn't push or rush me into anything, and answered all questions. Thank you for such great service. They didn't push or rush me into anything, and answered all questions. Thank you for such great service. More

Excellent interactions with the service department. From the writer to the mechanics and through to the cashier, all are very personable and knowledgeable. All are great to work with. Keep up the great job. the writer to the mechanics and through to the cashier, all are very personable and knowledgeable. All are great to work with. Keep up the great job. More

Staff was friendly. However, I was not informed in advance of the "diagnostic fee". I sat there for an hour for them to confirm what I had told them was wrong with my car, was actually the issue only advance of the "diagnostic fee". I sat there for an hour for them to confirm what I had told them was wrong with my car, was actually the issue only to be told that all the parts are on backorder. So I've now paid $75 for absolutely nothing and have no clue when you may or may not get the parts. I absolutely feel like you stole 75 from me and I will be taking my care elsewhere to be repaired. I have never been charged a fee just to look at my vehicle. More

As always, good service and quick responses. Easy to get a timely appointment! The cccar wash could be improved by wiping the water spots - simple and meaningful. a timely appointment! The cccar wash could be improved by wiping the water spots - simple and meaningful. More

Great people work here. It is always a pleasure and a breeze with any visit. Always on top of thier game. Keep up the great job!! breeze with any visit. Always on top of thier game. Keep up the great job!! More

Very good customer service. Jacob Wilson of the service department is a asset to the company. He stuck to my 2017 Ford Escape until the problem was solved. I would recommend Boucher of West Bend to famil department is a asset to the company. He stuck to my 2017 Ford Escape until the problem was solved. I would recommend Boucher of West Bend to family And friends! More

Excellent service! I had a running problem with my expedition and with no appointment dropped it off at the dealership they worked into their schedule and got it fixed for me the next day. I was very expedition and with no appointment dropped it off at the dealership they worked into their schedule and got it fixed for me the next day. I was very happy with the quick service and the repair on my vehicle. More