Gordie Boucher Ford Lincoln of West Bend - Service Center

Needed Service I recently moved out of the area of Gordie Boucher in West Bend. My car needed service quickly. I called two other Ford dealers in my area and they ha I recently moved out of the area of Gordie Boucher in West Bend. My car needed service quickly. I called two other Ford dealers in my area and they had no up coming appointments available. I called Gordie Boucher were I had taken my car for oil changes and hoping they would have an opening sooner than the other two dealers. They were able to get me in 3 days later and I could not be happier. I will be taking my car back to them with familiar faces in the future for any kind of service. Thank you for being available! More

Keeping my 2009 Ranger in tip-top condition I had my 2009 Ranger custom built in 2009 and delivered to me in June of that year and currently have 160,000 miles on it. As a Dentist of over 40 ye I had my 2009 Ranger custom built in 2009 and delivered to me in June of that year and currently have 160,000 miles on it. As a Dentist of over 40 years experience I am a fanatic about preventative maintenance for all things....especially my beloved Ranger! Beau Blotzer (Service Advisor) and Bob Goyen (Technician) are truly a "Dynamic Duo" for the Boucher Group Service Department in West Bend, WI, and have consistently kept my Ranger in tip-top condition over the years, in fact, my 10 year old Ranger literally runs and "feels" as good as the day I took delivery of it 10 years ago!! Thanks Beau and Bob!! :)...........I would literally give them "10 Stars" but your survey only has 5 Stars on it....too bad!! More

Staff was upfront on the needed repairs. Front end repairs were needed for my vehicle. . Your staff is always friendly and answer all questions. I take both our vehicles for service one of Front end repairs were needed for my vehicle. . Your staff is always friendly and answer all questions. I take both our vehicles for service one of which is not a Ford. More

Great service They did a great job. Thanks for the hard work and the drive out to get the truck. Hope everyone there get a raise. Thanks again. They did a great job. Thanks for the hard work and the drive out to get the truck. Hope everyone there get a raise. Thanks again. More

very curteous and respectful Kim Gonzales and the service personal will do what ever they can to service your vehicle to correct any issue you may be experiencing. Thank You very Kim Gonzales and the service personal will do what ever they can to service your vehicle to correct any issue you may be experiencing. Thank You very much. More

Lack of Customer Service and Accountability I've had the same reoccurring issue with my 2017 Ford Escape for a year and a half. Inside door panel keeps coming apart. 7 times for the same issue a I've had the same reoccurring issue with my 2017 Ford Escape for a year and a half. Inside door panel keeps coming apart. 7 times for the same issue and it never gets permanently resolved. Now the issue is happening on the other side and service claims it's cracked and needs to be approved by Ford or it's on my dime. The door would not even open when I brought it in and was most likely done by the tech that forced the door open. I've reached out to the GM Chris Flynn several times and he always assures me everything will get taken care of. The service manager was supposed to be there at my last appointment but was no where to be found when I got there. This dealership is run by people who have no clue what customer service is and how to follow through on promises. Stay away! More

Service above and beyond by Kim Gonzales, Service Advisor Kim Gonzales, Service Advisor, went above and beyond my expectations when I had a problem with my backup camera failing to function at times. Whenev Kim Gonzales, Service Advisor, went above and beyond my expectations when I had a problem with my backup camera failing to function at times. Whenever I bought my 2015 Lincoln Mkc into Service Department the camera was functioning and service technicians couldn't find anything wrong with it. Kim initiated a follow up call to me a few weeks after I had the camera checked for the third time. I told her it continued to quit working intermittently, usually when I needed it the most, which was a frustration for me. She then ordered a new camera and called to let me know that it would be in and scheduled a service appointment for the next week. It is so nice to have the new camera working. Kim took the initiative in ordering the camera for my car without my having to ask to have it replaced. I am 200% satisfied thanks to Kim!! More

Jury is still out. I had serious issues with a used vehicle that I purchased from this dealership. So far they have been willing to work with me resolve the issue but t I had serious issues with a used vehicle that I purchased from this dealership. So far they have been willing to work with me resolve the issue but the overall issue has not been fixed. I hope they continue to stand behind their product and work with me to fix my vehicle. More

Rip Off on Pricing of Repair Work September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty o September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty on it. It took THREE visits (in a 10 day period of time) for them to finally fix the leak, as each time they seemed more interested in finding "if the warranty would cover it" than actually fixing the leak correctly. My son told them the first visit where the leak was coming from, as since it was under Ford warranty, they should fix it. When I got the car back this last time, the check engine light was on and it shifted horribly (which it has never done). Upon taking it back to them, the same technician that worked on it the previous times said it was a transmission shift solenoid that would cost $500 to repair, because it was such a "big job to do". I don't know the technician's name, but was told numerous time that he was experienced and knowledgeable. Hmmm..... My son bought a $50 transmission shift solenoid at AutoZone, and transmission fluid. Within 15 MINUTES he had drained the transmission fluid, taken the old solenoid out, put new solenoid in and put new transmission fluid back in the car. Runs like a charm! GORDIE BOUCHER SERVICE DEPT WANTED $500 TO DO THIS! My son did it for $70. I won't go back to them again for any reason, nor do I recommend them. Also, beware the Ford warranty, as it "changes", as we were told. Nice job Ford. More

Bought a vw passat from Gordie Boucher Lincoln in Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher west bend should have no problems servicing the car for me. I scheduled an appointment for an oil change, told the service worker the specifics of the car and that it needed full synthetic oil. He said no problem we will have everything ready for you. Day of service, I brought the car in and explained to Zarling that I had the used car purchase coupon book and that my car needed full synthetic oil. He first said that I was incorrect and that he would not honor the coupons. I told him that he needs to call the Milwaukee dealership and get this straightened out. He came back and said he would honor their word and service my car. I again explained that my car needed full synthetic oil. He said the mechanic would take care of everything. They took my car back and started working on it. 45 minutes later, Zarling came out to explain that my car did in fact take full synthetic oil but they do not have the oil here. I told him that I explained this on the phone when I scheduled the service. He apologized, but since they had already drained the oil, I had to wait for someone to bring the right oil. The service took over 3 hours, for a simple OIL CHANGE! I asked him if the mechanics would be able to complete the oil change again. He said yes, they just did not have the right oil and that they noted that my car needed full synthetic oil. So I took it back for the second oil change. I again called for an appointment, explained the car specifics, and the issues we ran into last time. The service worker promised they had the right equipment and oil and that they were professionals. The service and future services still took over 2 hours every time. I had the car for about a year and a half and had problems with it after about a year. There was severe engine corrosion (signifying that they either put in the wrong oil or did not understand how to service the car) and at a year and a half the computer in the car started to crash. They treated me as though I was incompetent and did not understand how my own car works. They were rude and rarely apologized for their mistakes. I have family that have had poor buying and servicing issues with Gordie Boucher West Bend before, but I wanted to give them the benefit of the doubt. NEVER AGAIN will I step foot into this dealership for anything. More