Gordie Boucher Ford Lincoln of West Bend - Service Center

Poor Service I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this car dealership. Examples: When scheduling appointments for recalls or repairs difficulty getting someone on the phone (numerous times have to leave messages and call back repeatedly), numerous times after scheduling appointments will get calls from service department on confusion of when my appointment for what car is with them, and work done is often done incorrectly - to the point we do not even trust them to do oil changes on our vehicles. When frequent miscommunication or mistakes are made by the service department they will not apologize or really acknowledge their mistakes. At one point my husband took in a vehicle for repair and upon picking up vehicle went to fill it with gas only to discover they did not re-hook up the gas line. Gas was spilled every where at the gas station which turned into a dangerous/urgent situation. My husband immediately drove back to the car dealership explaining what had occurred and ended up fixing the line himself right there at the service department. When my husband reached out to management to complain and inform them of the significant error that lead to safety issue he never even received a return call from management. I can go on and on with these examples. When we bought our second vehicle at the dealership and they were going to provide us free oil changes we explained our concerns with their service department and not trusting them with oil changes. Sales people acknowledge the difficulties with service department but no further discussion or resolution was discussed. When you buy a new car you have some form of expectation when it comes to customer service - this dealership has failed on this front and appears to be taking no action to rectify. I would say at the very least they might want to return customers calls (management, service department). About the only department that seems quick with responses is the sales department when you are a customer about to buy a vehicle. More

f150 purchases they went to the moon and back to help get everything and got it smooth. then had some service that went super smooth and fixed super fast they went to the moon and back to help get everything and got it smooth. then had some service that went super smooth and fixed super fast More

Awesome Everybody here is so friendly and nice. Service dept is fantastic! Very knowledgeable and informative. Seem to really care about customers. 5 star ser Everybody here is so friendly and nice. Service dept is fantastic! Very knowledgeable and informative. Seem to really care about customers. 5 star service shop Mo More

Very prompt I appreciate the prompt service and the notifications and reminders for my service work to be done. Everyone there is very friendly and the accommoda I appreciate the prompt service and the notifications and reminders for my service work to be done. Everyone there is very friendly and the accommodations for waiting are very nice. The added bonus is a complimentary car wash when the service is complete. More

Great service Kim was very friendly and helpful. I would recommend them to all my friends and will definitely be returning for all my service needs.. andrew Kim was very friendly and helpful. I would recommend them to all my friends and will definitely be returning for all my service needs.. andrew More

Oil Change Made the appointment, showed up, checked in, within 45 min. was back on the road after oil change, tire rotation, wash and a quick review of what was Made the appointment, showed up, checked in, within 45 min. was back on the road after oil change, tire rotation, wash and a quick review of what was done on the vehicle. More

rear wiper they did an oil change, but when the car got washed, the rear wiper got broken, they fixed at no charge and did a great job. thanks to Ken and Angie they did an oil change, but when the car got washed, the rear wiper got broken, they fixed at no charge and did a great job. thanks to Ken and Angie for being so professional More

Friendly service I have no complaints. The work on both my vehicles was completed in a timely manner and for the amout quoted. Appreciate the car was and well stocked I have no complaints. The work on both my vehicles was completed in a timely manner and for the amout quoted. Appreciate the car was and well stocked waiting room. More

Oil change Easy to schedule, courteous service assoc., completed in a timely manner and at a great price. And I have always had Boucher service my vehicle. Easy to schedule, courteous service assoc., completed in a timely manner and at a great price. And I have always had Boucher service my vehicle. More

Two days & 3 of the 6 items have been repaired Repairs requested 1. Oil change -completed & billed me. 2. Windows auto up, adjust memory - completed under warranty. 3. Replace engine block heate Repairs requested 1. Oil change -completed & billed me. 2. Windows auto up, adjust memory - completed under warranty. 3. Replace engine block heater cord - completed under recall. 4. Check wheel alignment - “sorry no time” . 5. Door latch anti-freeze recall - “sorry no time”. 6. Seatbelt tensioner recall - “sorry no time” I called ahead to schedule an appointment. Spoke to Rick and told him about my requests so they could take care of all the items. I also explained to Rick it’s a 40 mile trip for me one way (( 40*2drop&pick service auto=80+(40*4my ride there&back=160)=240miles). I went to local Ford dealers before this. They would eagerly change the oil but had difficulty finding time to do recalls and warranty repairs. Somewhat made reference to go we’re I bought the vehicle. The following week I took my truck in the day before to drop off. Two days later Half the items were corrected. Loved the salesman Harry Lakric. Sold me what I ordered. Not to pushy but informative. More