Gordie Boucher Ford Lincoln of West Bend - Service Center

Oil Change I had my oil changed today. I was very satisfied with the fast and courteous service. Barb Sauer was nice to work with. Good Job. I had my oil changed today. I was very satisfied with the fast and courteous service. Barb Sauer was nice to work with. Good Job. More

Oil Change Timely service, scheduled appointments are as planned with no waiting. I brought my puppy in this time as he needs to be socialized. Everyone was ki Timely service, scheduled appointments are as planned with no waiting. I brought my puppy in this time as he needs to be socialized. Everyone was kind and understanding, they took the time to pet him and did not mind he was in the waiting room hanging out. Very pet friendly. Also, I really appreciate the clean ladies room that is well stocked with soap and paper towels More

Very good experience. Kim Gonzalez in service is awesome, Main reason we always return, Lincoln is always clean when returned. Need to work on Lincoln loaner program. We h Kim Gonzalez in service is awesome, Main reason we always return, Lincoln is always clean when returned. Need to work on Lincoln loaner program. We had to wait 10 days for a loaner. More

Great service. Well my check engine light went on and I took it in . Did not have an appointment. They were very busy and did not have any opening, but they still Well my check engine light went on and I took it in . Did not have an appointment. They were very busy and did not have any opening, but they still took the time to take a look at my car and were able to fix it in two hours. I really appreciate that they took me in on short notice. That is why I keep coming back because I know I’ll get great service. Keep up the great work and service. Thank You again!!! More

Really long wait I came in for a simple replacement of a block heater cord. The appointment took 1:40 minutes, was told my truck was around the corner and couldn’t fin I came in for a simple replacement of a block heater cord. The appointment took 1:40 minutes, was told my truck was around the corner and couldn’t find it. 10 min later they finally locate it in a wash bay not done. More

Did not reset tire gauge Stop by today to have them reset the tire sensor and did not know how to do it. After that the tire sensor had no reading and wanted to sell me new se Stop by today to have them reset the tire sensor and did not know how to do it. After that the tire sensor had no reading and wanted to sell me new sensor. More

Very pleased My last visit didn't go well. I was contacted about this and was assured they where taking care of the problem. They really did! The service I receive My last visit didn't go well. I was contacted about this and was assured they where taking care of the problem. They really did! The service I received my next visit showed my they really do care about customer service More

Had a problem with audio off. Neal said it would need a new battery to see if that was the problem. He also mentioned the car needed an elinement as tires were wearing on one side. He said the battery wo new battery to see if that was the problem. He also mentioned the car needed an elinement as tires were wearing on one side. He said the battery would be $150 and the alien meant would be $110. I have the platinum warranty and my total cost would be the $100 deductible plus battery fee and alinement fee. There was no mention of a diagnostic fee. Went to pick up the car and I was not pleased with his explanation of the cost breakdown. My explanation was this is what the total cost was and you only have to pay this. No explanation on what was done in detail. I feel when you pick up a car I should not have to go over my bill at home to figure what was done. There also should have been a clearer explanation that I would be paying for a diagnostic fee to replace the battery. I am also tired oh hearing they need the loaner car back ASAP. When I bought the platinum warranty it was no problem to have car to use while my car was being looked at. Better communication is what is needed at the west bend location. Not happy at all. More

Service tech We purchased a used Lincoln, they said they do a through inspection on all vehicles . Unfortunately they do NOT , the rim was bent on the inside so y We purchased a used Lincoln, they said they do a through inspection on all vehicles . Unfortunately they do NOT , the rim was bent on the inside so you don't see the damage. Then they tried to say that we had done the damage . Good thing we purchased the tire and wheel road hazard insurance. But they want to charge us $ 950.00 , so we had to go through our paperwork and tell them about the insurance. I would of thought they would check for there clients , sometime we would forget that option was purchased. Then when we had the service done , they inflate the prices on parts , and the service tech was very rude . More

fast friendly service i was in and out very quickly and treated with respect, all parts of inspection explained fully and in understandable language. I was happy with the a i was in and out very quickly and treated with respect, all parts of inspection explained fully and in understandable language. I was happy with the all around experience More