Gordie Boucher Ford Lincoln of West Bend - Service Center

not good block heater cord was not ordered and in stock RECALL was told it would be taken care of at service time. now have to make another appt for this . block heater cord was not ordered and in stock RECALL was told it would be taken care of at service time. now have to make another appt for this . last time i was in tire rotation was not done.. this time rotation was done but tire pressure was not adjusted 80 psi for the rear and 60 for the front. this is the 2nd time this has happened...also was looking at new tires and service rep said he would check into some numbers for me never happened . seems your service people are overwhelmed and dont have any time for customers. I pull a large fifth wheel 41ft with this truck and i dont need to worry about it. thats why i come to the dealer for service I want it done right, another thought twice I had to crawl under the truck and tighten the oil filter..dripping on garage floor super happy with the truck but not with the service WILLIAM SOMMER More

Service oil change. Checkpoints I want to thank you guys sincerely for going the extra mile and servicing her 2018 Ford explore and a 2013 Ford fusion. You guys go the extra mile and I want to thank you guys sincerely for going the extra mile and servicing her 2018 Ford explore and a 2013 Ford fusion. You guys go the extra mile and your sales rep Eugene Sanchez is one of the best I’ve ever seen her in the business. I am xxxx a tough coursI want to thank you guys sincerely for going the extra mile and servicing her 2018 Ford explore and a 2013 Ford fusion. You guys go the extra mile and your sales rep Eugene Sanchez is one of the best I’ve ever seen her in the business. I have a tough time doing wrong lately due to some Serious health circumstances. Are you guys the best or what? Either your service team or Eugene Sanchez sales rep come to my home to pick up my car and take it back to the station dealership for servicing and bring it back to me or completed the smile on your face More

Great service and peersonnel As usual, the service at Boucher Ford was excellent...the service advisor was efficient and had a nice manner about herself. That's the reason I've p As usual, the service at Boucher Ford was excellent...the service advisor was efficient and had a nice manner about herself. That's the reason I've purchased my 2 last cars from Boucher Ford....Fred Lehto More

Service Super friendly staff, always kind and generous. They honored my Holiday coupon for my service even though I failed to bring the coupon with me. I Love Super friendly staff, always kind and generous. They honored my Holiday coupon for my service even though I failed to bring the coupon with me. I Love the lounge space and provided refreshments! More

Follow-Up To Review Previous Issue Angie the Service Advisor was very receptive to help resolve a previous issue my truck was having with squealing brakes when depressing the brake peda Angie the Service Advisor was very receptive to help resolve a previous issue my truck was having with squealing brakes when depressing the brake pedal softly. Unfortunately Ford Motor replacement brake components are of a lesser quality (Brake Service Tech) that the ones installed at the factory. Requesting parts at the time of service to have the same as coming from the factor would have a 300% cost increase More

In and out!! Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of pa Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of parts cleaning type solution. I'm not sure where it's coming from, but it's pretty strong. More

Fast and easy I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of t I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of there in 45 minutes. Just enough time for a Danish and a hot chocolate. More

Routine Maintenance Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better varie Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better variety of vehicles in showroom to look at while waiting. More

Too Slow With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future More

Horrible customer service Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they couldnt tell me or look into whether or not my car was done or not. More