Gordie Boucher Ford Lincoln of West Bend - Service Center

Purchased a couple vehicles from this dealership within the past few years. Sales department is ok but service department could use some help. Doesn't seem like very knowledgeable diesel mechanics. the past few years. Sales department is ok but service department could use some help. Doesn't seem like very knowledgeable diesel mechanics. More

Great! Fell at ease right away! Felt great dealing with Kim and was able to raise my vehicle concerns with her regarding the squealing noise I was experiencing with it! The first a Felt great dealing with Kim and was able to raise my vehicle concerns with her regarding the squealing noise I was experiencing with it! The first appointment was rather long (about 3 hours), but I needed a 4 wheel alignment along with diagnosing the squealing problem. The second appointment was long also, but the rear brakes had to be completely repaired and I understood this. Look forward to working with Kim in the future! More

I was told this service would take 45 mins and spent 1.5 hours at the dealership. Now with that said and the times we are in, the service was great and I will be back to see how it is in the future and I e hours at the dealership. Now with that said and the times we are in, the service was great and I will be back to see how it is in the future and I encourage all to do so as well. More

Fantastic Service I scheduled an oil change and was greeted by wonderful service staff. I was checked in quickly. While they were doing their paperwork, they had a rep I scheduled an oil change and was greeted by wonderful service staff. I was checked in quickly. While they were doing their paperwork, they had a report that my front wheels were a bit out of alignment. They had the time to preform the work necessary to get me back on the road. Was told that my car would be done in approximately 2 hour, it was completely finished in under 90 minutes. Can’t beat that! More

Great service. Always have a positive experience with Boucher Ford West Bend. Staff was very helpful. I plan on buying from them in the future Boucher Ford West Bend. Staff was very helpful. I plan on buying from them in the future More

Very quick, and they sanitized the necessary hand touched components in the vehicle. Very nice feature, I hope they continue to do so even after this pendemic is over. components in the vehicle. Very nice feature, I hope they continue to do so even after this pendemic is over. More

In November of 2019 we purchased a 2012 GMC Acadia from Gordie Boucher Ford. after delivery of the car we discovered there were several things that had not been fixed that the window sticker that had been Gordie Boucher Ford. after delivery of the car we discovered there were several things that had not been fixed that the window sticker that had been placed on the car said we're fine and we're okay. Boucher fixed many of the problems but it came down to the heater air conditioner unit on the vehicle and they couldn't find a reason for the problem. he was sent to another dealership to find a fix and came back with the same problem. Today I got it independent mechanic to look at the vehicle and he was able to find out the reason why things were not working by simply looking at the codes on the computer. He is fixed one of the problems but there's another cold that comes up again in it he will be fixing that on Thursday. I feel that Gordie Boucher service department did not go deep enough into the vehicle to find out what was wrong and if they did to go in deep enough in the computer to find out what was wrong then they decided they were not going to spend any more money on it and kept telling me telling me that they would look at it when it got to be 60 degrees when the air conditioners would work properly. This vehicle came from their Janesville store and was serviced and checked out there. West Bend dealer did not go over it again and make sure that the initial inspection was correct. I feel wrong in that I've been let down the street and told things that I have since found were not true I do not know who was at fault I just know that the overall the dealership is now going to cost me a good deal of money in in order to fix the car. More

Recall Friendly and helpful. They got me in right away and the service was done ahead of schedule. Sales discussion was open and honest, they way it should Friendly and helpful. They got me in right away and the service was done ahead of schedule. Sales discussion was open and honest, they way it should be. Refreshing! More

Gordie Boucher of West Bend has a friendly and courteous staff. They are always willing to help in anyway possible to assure overall customer satisfaction. staff. They are always willing to help in anyway possible to assure overall customer satisfaction. More

As always, good service, friendly staff and clean areas to wait in. I felt there were enough small areas that people could be in during this covid time that made you feel like you weren’t too close to othe to wait in. I felt there were enough small areas that people could be in during this covid time that made you feel like you weren’t too close to other people. More