Gordie Boucher Ford Lincoln of West Bend - Service Center

Brought car in for dead battery/parasitic draw. Told fixed. Went to pick up and dead battery could not leave. They still have car and have not been updated on progress or issue fixed. Went to pick up and dead battery could not leave. They still have car and have not been updated on progress or issue More

The Works Package for oil change, etc. is a good deal. Customer service is great. Appointment for The Works service was right on time - took just about an hour. Waiting areas are clean and comfortable. Se Customer service is great. Appointment for The Works service was right on time - took just about an hour. Waiting areas are clean and comfortable. Service drop-off area is large, neat, and very clean. Service writers are friendly, knowledgeable, and efficient. Always feel that I'm an important customer and my car is being well cared for. More

Great customer service! A bit of a lengthy wait time for an oil change, tire rotation and car wash but we got to look at a vehicle meanwhile. That's always helpful when you're looking. an oil change, tire rotation and car wash but we got to look at a vehicle meanwhile. That's always helpful when you're looking. More

Disappointing to see no respect or care for customers or employees. No masks or social distancing or sanitizing going on anywhere. Staff right up in my face with no masks on and customer lounge with no sani employees. No masks or social distancing or sanitizing going on anywhere. Staff right up in my face with no masks on and customer lounge with no sanitizer or soap by the sink. Just the attitude of business as usual! More

Brakes Everyone that I've dealt with has been awesome. I bought an 2015 F150 a month ago and my only disappointment is with the brake dust. I have shiny al Everyone that I've dealt with has been awesome. I bought an 2015 F150 a month ago and my only disappointment is with the brake dust. I have shiny aluminum wheels for one day before they start to get less shiny than the rear wheels. I hate that I have to have dry towels in my truck just to wipe them off every couple of days. My truck has been back to you guys a couple of times and each time I'm told that the brakes were new when you put the truck on the lot. I'm not disputing that nor do I think the brakes perform poorly; they work really well. I'm not sure why this truck throws dust like it's going out of style. My father and my brother each have an F150 that is old than mine and they never wipe have to wipe their wheels because of the dust. I keep my cars clean and if you have nice wheels you want them clean. I understand some dust but this is excessive. Wish something could be done about it. I don't have anything bad to say about the people that I've encountered there but I hate that if I didn't wipe the wheels like I do that the fronts would be black in two weeks. More

The upmost friendliness anyone can ever encounter! Since we walked into the dealership of Gordon Boucher two years ago for the first time, we have felt very warm and welcome like being a part of the Go Since we walked into the dealership of Gordon Boucher two years ago for the first time, we have felt very warm and welcome like being a part of the Gordon Boucher family. Our experience from purchasing a new vehicle to standard service maintenance has given us confidence that we will truly be a continued customer looking forward! More

We come are so pleased with Gordon Boucher. We have purchased several vehicles and the service dept has been very good. Everyone is always very nice purchased several vehicles and the service dept has been very good. Everyone is always very nice More

Mirror Repair Brought the car in for an estimate, given a price. After bringing it in for service, the tech decided it would take double the time to do the work fro Brought the car in for an estimate, given a price. After bringing it in for service, the tech decided it would take double the time to do the work from the initial quote. Angie did a great job of keeping it fair. More

Mediocre at best! We arrived on time for our appointment and were basically ignored for over 15 minutes until our salesman popped in to see us. When we called to make o We arrived on time for our appointment and were basically ignored for over 15 minutes until our salesman popped in to see us. When we called to make our appointment and we explained the issues that we were experiencing we were told if that issue did not happen while they had our vehicle that they couldn't do anything about it. Also when we explained them the guy said that he wasn't even going to write some of those issues down! The waiting area was very clean and well stocked with snacks and drinks. More

They listened to what I wanted and did what I needed. I had body work done and didn’t want the wash after my service. had body work done and didn’t want the wash after my service. More