Gordie Boucher Ford Lincoln of West Bend - Service Center

Awesome service from the great people at Boucher-West Bend When I bought my F150 Raptor from Gordie Boucher-West Bend I was very impressed and pleased with the Sales staff. I just had my first routine servic When I bought my F150 Raptor from Gordie Boucher-West Bend I was very impressed and pleased with the Sales staff. I just had my first routine service with the Service Department and was equally impressed and pleased with the service, knowledge, effective and comprehensive service work, etc. The service people were friendly, attentive, knowledgeable, caring and very comfortable to interact with. Great job GB-WB!!!! More

Kim Gonzales is the rock star of the dealership always professional and extremely knowledgeable the dealership wouldn’t be what it is without her. She deserves to be compensated above her peers professional and extremely knowledgeable the dealership wouldn’t be what it is without her. She deserves to be compensated above her peers More

Very helpful service person I found my first service experience to be very good thanks to Barb in the service department. She made sure she understood what I was there for and o I found my first service experience to be very good thanks to Barb in the service department. She made sure she understood what I was there for and offered additional service needs. More

The service department at Gordie Boucher Ford in West Bend, WI has always been top notch in my book. I've had no bad experiences ever. The way the check-in works so quickly and seamlessly is especially c Bend, WI has always been top notch in my book. I've had no bad experiences ever. The way the check-in works so quickly and seamlessly is especially commendable. More

The service at Gordie Bucher Ford Lincoln is always top of the line. Service staff is always helpful and the work gets done efficiently and thoroughly. of the line. Service staff is always helpful and the work gets done efficiently and thoroughly. More

Everyone there is very friendly and easy to work with. They also try to accommodate you as much as is possible. They do their best to take care of you. They also try to accommodate you as much as is possible. They do their best to take care of you. More

A couple of things:I had to shift my service appt date A couple of things: I had to shift my service appt date in order to get a loaner car and that loaner availability was removed when I got to my appt a A couple of things: I had to shift my service appt date in order to get a loaner car and that loaner availability was removed when I got to my appt and so I had to wait without even being asked if that was ok with me. Had I known that was going to happen, I could have made my appt for a more convenient day for me as I had other things scheduled to do that day which is why I asked for the loaner in the first place. I still don't understand why I didn't get the loaner upon request. At another dealership I have used in the past I never have a problem with this. The other issue was I am over 20K miles and according to my service manual I was to have my cabin air filter changed. I asked to have this done when I made the appt, but it was not done as part of my service appt according to my paperwork. These are the details the dealership should be paying attention to. Otherwise why bother coming in for regular service? Finally, I do not like the new system of how the multi-point inspection is reported out - it told me absolutely nothing about what specifically was done or where my vehicle is at - my fluid levels, wiper blades, battery, tire wear, brake wear, or other systems/components, etc. The usual vehicle report card (which I like and find VERY helpful when used) was attached but totally blank! Why bother? I take the time to bring my car in to have these things checked and reported out on (communicated) so I know where my vehicle is at going forward - what I need to watch, save for, etc. The dealership I have used in the past is very good at verbally going over everything with me and reporting out on paper exactly where my vehicle is at, and not just sending me to the payment counter. Some guy did that with me on Thursday, not Kim. While prompt service is also important (in/out), haste makes waste, and therefore, to me, customer service is most important. I think most customers want to know what was done with their vehicle, what to watch for, etc. I had been having good service, but was disappointed this time around. More

Get it done As always fast in and out service.they always inform you on what the service is and what is involved.do not get this type of service at gm dealer As always fast in and out service.they always inform you on what the service is and what is involved.do not get this type of service at gm dealer More

Wonderful experience as always! Pleasant and timely. Took the time to explain what they all did and checked. I will definitely have all my servicing done here. 😊 Took the time to explain what they all did and checked. I will definitely have all my servicing done here. 😊 More

The Works oil change The service was good but the price is a bit high for the oil change that was performed on our 2015 F150 King Ranch truck. The service was good but the price is a bit high for the oil change that was performed on our 2015 F150 King Ranch truck. More