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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,389 Reviews

1,389 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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June 16, 2020

Kim Gonzalez was amazing. She is extremely knowledgeable. She took the time to explain things. I would recommend contacting her if you need assistance. She also gave me her business card so I can call her d More

by RCMEYER4
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

The work was prompt and efficient. People were friendly. Price was reasonable and we could see they used protection against the spread of covid 19 More

by BGERKHARDT
Recommend Dealer
Yes
Employees Worked With
Bill humpal, Ken Braun , Barb Sauer
June 15, 2020

They don’t know me. Consequently they don’t value me I have purchased 3 new cars from Boucher dealerships in the last 7 years. Because of my poor service experience with your service department, this wil More

by AUING
Recommend Dealer
No
Jun 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback. We're sorry to hear you have not had positive experiences with our Service Department. We would like the opportunity to learn more about your specific situation and make things right. Please reach out to our Service Manager, Ken Braun, at 262-338-3379. We hope to hear from you soon.

June 12, 2020

Service Dept. appt. My experience in the Service Department was terrific. My vehicle was there for the "works" pkg...and one other concern. Kim was the service writer who More

by PSPREDHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2020

Great service as usual Service writer was 👍 service was awesome . I have been using gordie Boucher for all my service for the last six years and has been great, would reco More

by kmatschull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
June 11, 2020

Very helpful in getting the Essential Work oil change processed. Very busy at the time but she was very helpful and patient when four vehicles rolled in at once. More

by DPHERMANN
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
June 08, 2020

Auto detail They did a GREAT job on my auto detail!!!! VERY reasonable pricing. They even gave me a ride to my office. WOW!! Vehicle service was ready when promis More

by CMASON6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Ken Braun
June 08, 2020

Always very accommodating and efficient. I am pleased to have found a dealership that really seems to care and works with my needs. Thank you More

by KELBO51
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2020

helped me out in a jam I unexpectedly needed to drive to CO within 2 days, didn't want to fly due to covid 19, needed to have my tires rotated so I was safe to drive there a More

by ZOM11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
June 05, 2020

timely right on time do not need twenty-five words to say the service was done in a timely fashion good job thanks good good good More

by gtraucht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
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