Gordie Boucher Ford Lincoln of West Bend - Service Center

It was my first time to service Service was great,but my truck interior was durty from durty shop shoses.The waiting room was vary nice and the snacks and beverage was nice Service was great,but my truck interior was durty from durty shop shoses.The waiting room was vary nice and the snacks and beverage was nice More

Putting the customer first! I can't say enough about Boucher, and especially Angie Minor, regarding a recent saga. Long story short, I'd been having audio issues with my F150 fo I can't say enough about Boucher, and especially Angie Minor, regarding a recent saga. Long story short, I'd been having audio issues with my F150 for several months. The original prescribed fix from Ford was to replace an ACM, which was done under warranty, but didn't fix the problem, which was always suspected to be the APIM, by the tech. The issues continued, but in the meantime, i went out of warranty, and was looking at a hefty cost to replace the APIM, which was the only other solution available. Since the issues started while in warranty, and werent fixed to my satisfaction, i felt i had a good documented case to have the costs taken care of by Ford. As i suspected they would, they didnt see it that way, and wanted me to foot the entire bill. Enter Angie Minor, who listened to what i had to say, agreed that the full responsibility shouldnt be on me for a problem that wasnt addressed adequately by Ford, while under warranty. She went to bat for me, i still dont know how, and got the cost down to my $100 deductible that i would have had to pay if i were still under warranty. This saved me over $1000 in potential diagnosis, teardown, replacement and rebuild costs. She was on my side the whole time, and did me a solid. Despite being very busy, she kept me in the loop and made sure i was aware of where we were at, even as my frustration with Ford itself was mounting. She's outstanding at her job, and the kind of person i want to interact with when i come to a dealership. I never felt like i was "just a number" with her, or Boucher, like i did with Ford itself. And even though i dont know his name, shout out to the tech on my repair, as he was screaming the APIM was the problem the whole time, just couldnt get a code to pull. More

Kim was great as usual Kim is very personable. She kept me up to date on the status of the repair, including cost and time frame. Don't let her leave. She is a great asset t Kim is very personable. She kept me up to date on the status of the repair, including cost and time frame. Don't let her leave. She is a great asset to your organization. More

I experienced great service by Santo as well as the service team, Kim, etc. A leaky tire was purchased with my used 2017 fusion sport back in November 2019. Santo was updated since then about leaky T service team, Kim, etc. A leaky tire was purchased with my used 2017 fusion sport back in November 2019. Santo was updated since then about leaky Tire. The sales department covered the cost of patch kit, etc. Thanks Santo. More

GB West Bend Service Supremecy Cant say enough about the service I receive at GB West Bend Ford. From the helpful Service Writers, to the Vehicle Prep who treat your vehicle as if Cant say enough about the service I receive at GB West Bend Ford. From the helpful Service Writers, to the Vehicle Prep who treat your vehicle as if it were their own to be serviced, and the Service Techs who get it right the first time, I must say I have a pleasant experience every time I go there. Even Dave and Chris go above and beyond to help one with an issue with a repair or purchase of a vehicle or just a part. And the gentlemen in Parts are always busy but willing to help with answering a question about a repair or part whether its being fixed in house or your backyard. This is a First Class 5 Star Dealership. More

Kim Gonzales is an amazing Service Consultant! She keeps me coming back with her honesty and easy to understand explanations of my service needs! She is the best!!! me coming back with her honesty and easy to understand explanations of my service needs! She is the best!!! More

Quick service. Friendly. A bit skeptical of the scanner, since a friend was waiting in the waiting room and had the exact same diagnostic reading...exact same tire out of alig A bit skeptical of the scanner, since a friend was waiting in the waiting room and had the exact same diagnostic reading...exact same tire out of alignment...hmmm. Just a coincidence? Hope so. All staff are friendly and welcoming. More

Very good service. Always professional and always do their best to make sure you have a vehcle to use while yours is being serviced. Always helpful. their best to make sure you have a vehcle to use while yours is being serviced. Always helpful. More

Fantastic service. We had very good service. They found that front end was out of line. We also had recall for rear tail lamps. Service advisor -Angelika Minor explaine We had very good service. They found that front end was out of line. We also had recall for rear tail lamps. Service advisor -Angelika Minor explained what they were doing and does a great job. Dick & Sharon More

Dissatisfied The fiber under cover that needs to be replaced I saw the service man just throw on the ground, front license plate bracket was bent from the wash and The fiber under cover that needs to be replaced I saw the service man just throw on the ground, front license plate bracket was bent from the wash and the trailer hitch receiver was missing the rubber cover. More