Gordie Boucher Ford Lincoln of West Bend - Service Center

Service review The service I received was very good. I have no complaints. All staff were very friendly and helpful. I was just surprised that no one wore a mas The service I received was very good. I have no complaints. All staff were very friendly and helpful. I was just surprised that no one wore a mask. Just an observation. More

I didn't feel updated about the progress of my repair I did not receive an answer from anybody as to the possible reason my catalytic converter on my car of 16,000 miles needed to be replaced already., t I did not receive an answer from anybody as to the possible reason my catalytic converter on my car of 16,000 miles needed to be replaced already., truly unsatisfying to getting any answers. also I was disappointed that no one wore a mask during a pandemic to protect me from getting covid. I wore mine but I receive more protection for myself when others wear them. Puts my life at risk since I have underlying health issues that put me more at risk of severe complications from this disease. I am actually quite angry about that especially since I needed the shuttle to drive me home and the drivers, neither one wore a mask in the close quarters of the vehicle. I encourage you to rethink your practices to protect your customers. I am also a health care provider so yes, the statements I am making are based on science More

Service work Not pleased with service .Made an appointment to have a censor replaced and asked how long it would take was told 1 to 1-1/2 hours I said I would wait Not pleased with service .Made an appointment to have a censor replaced and asked how long it would take was told 1 to 1-1/2 hours I said I would wait for the car came in on Tuesday and again was asked if I would be waiting for the car I said yes because I wanted to look at some Explorers .After an hour a service person came out and said they could not work on the car until they let it cool down for a few more hours. I said why was I told I could wait for the car they had no answer .I asked for a loaner they said they did not have one they would give me a ride home .Car was done the next day When I got home and looked at billing and car health report there was a 137 mile difference on when the car was brought in and when I picked it up I went in the next day and asked why the difference in mileage the manager said he would look into it and get back to me and also give me a free oil change for my trouble I have not heard back from them. Also on Friday I received a n email saying I had missed my Appointment on Tuesday ! More

Good service but staff should be wearing masks. As a high risk customer I was very uncomfortable. I will avoid returning until masks are required or covid is behind us. risk customer I was very uncomfortable. I will avoid returning until masks are required or covid is behind us. More

Always great service at this dealership. Thank you Jacob for your positive attitude! . Bill and Derek are excellent ambassadors as shuttle drivers! Thank you all! for your positive attitude! . Bill and Derek are excellent ambassadors as shuttle drivers! Thank you all! More

Neil was fantastic at feeing me in for an appointment once my parts were i. and for me a loaner as well!!! Awesome visit all around! once my parts were i. and for me a loaner as well!!! Awesome visit all around! More

The prob with the key hasn't gotten any better and I still dont think I should have had to pay for since the prob within 24 hrs of purchasing the vehicle...the lady who set me up the loaner was very tes still dont think I should have had to pay for since the prob within 24 hrs of purchasing the vehicle...the lady who set me up the loaner was very testy specially when she had to switch to different vehicle and she didnt show me how the 20 escape worked...I had to go find someone else to show me.... More

Brought car in for dead battery/parasitic draw. Told fixed. Went to pick up and dead battery could not leave. They still have car and have not been updated on progress or issue fixed. Went to pick up and dead battery could not leave. They still have car and have not been updated on progress or issue More

The Works Package for oil change, etc. is a good deal. Customer service is great. Appointment for The Works service was right on time - took just about an hour. Waiting areas are clean and comfortable. Se Customer service is great. Appointment for The Works service was right on time - took just about an hour. Waiting areas are clean and comfortable. Service drop-off area is large, neat, and very clean. Service writers are friendly, knowledgeable, and efficient. Always feel that I'm an important customer and my car is being well cared for. More

Great customer service! A bit of a lengthy wait time for an oil change, tire rotation and car wash but we got to look at a vehicle meanwhile. That's always helpful when you're looking. an oil change, tire rotation and car wash but we got to look at a vehicle meanwhile. That's always helpful when you're looking. More