Back

Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,342 Reviews

1,342 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

Sort by
October 14, 2020

Efficient and timely service. I didn't have to wait long. Service explained what they were going to do. Good communication and friendly service. Thanks! More

by ANN.BROWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
didn't catch their name, Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Ann - we are thrilled you had a positive experience with us here at Boucher!

October 12, 2020

Best service anywhere! Very friendly and knowledgeable, and they go the extra mile to help you out. They are honest, trustworthy, and do not pressure you. Thank you. More

by LITTLELOUPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales, Angie Heyse, Ken Braun
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are happy to hear that you are always satisfied with your service here at Boucher!

October 09, 2020

I loved making my appointment on line. It gave me many choices to pick a convenient service date. Very courteous and polite. Service was great. Thank you More

by CAROLANNSCHARPF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you had a positive experience, Carolan!

October 09, 2020

Had a brake light go out and needed a quick appointment. Got in early the next day and was on my way in 45 minutes. Thank you Boucher Service Team! More

by jonkasirek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Jon!

October 09, 2020

Kim Gonzales is the best Service person I’ve ever dealt with over the years. She works her tail off and any employer would be lucky to have such an individual. Barry Scott. West Bend More

by BSCOTT1600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Barry - thank you for sharing! We are thrilled you enjoy working with Kim!

October 09, 2020

The service and the people are first rate. They are so helpful and pleasant it’s always a pleasure doing business with them. Love it. More

by PKARALEWITZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the wonderful positive review!

October 08, 2020

Brought vehicle in for service. Everything was explained well and the vehicle was done in a timely manner. Extended warranty did not cover service...I was a little disappointed. More

by dschnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you taking the time to write this review and your feedback. Please don't hesitate to reach out if there is anything else we can do for you in the future.

October 01, 2020

The service writer wasn’t wearing a mask. She checked in my car and I had to ask her to put her mask on when she brought the iPad over for me to sign. Not happy More

by DRCONRADSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Gonzales
Oct 27, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our General Manager, Chris Flynn, at 262-338-3379 to discuss your specific situation further. We hope to hear from you soon and again thank you for the feedback.

September 29, 2020

I have an intermittent squeak that never shows up when the vehicle is in. Ken offered to replace the door panel next time. Excellent care. More

by DSCHERBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Ken Braun
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review!

September 28, 2020

Fantastic service department, always friendly helpful. They are always willing to help us and schedule things that work for us. Ken & Angie are the best! More

by Rgust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse, Ken Braun
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the wonderful review!

...
108
...