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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,343 Reviews

1,343 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 28, 2020

It was awful. All the protective covering was left in my car after service. Nice to see they protected themselves from me but didn't care about protecting me from them. I had to remove it all and throw it a More

by JNEU0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Brooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very sorry you had a negative experience with us. Unfortunately, we are unable to find your full name to contact you directly about the situation you are describing. Please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can discuss this further and go the extra mile to make things right.

October 26, 2020

Always excellent service. Any person you come into contact with are always helpful. If the don’t know the answer they will find someone who does More

by PATTY9804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Oct 27, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review, Patty!

October 22, 2020

Kim Gonzales and team do a wonderful job. The service and cleaning of my Lincoln was wonderful. Everything was seamless and convenient. Thank You. Good Job More

by DEANNALB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star review!

October 22, 2020

Santo was more than accommodating with our very specific needs. We were looking for a needle in a haystack, and while we paid a little more than we anticipated, the quality of the truck we got for the money More

by CHRISTIAN.FOSS
Recommend Dealer
Yes
Employees Worked With
Santo Caputa, Erik Johnson
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Christian - We are thrilled Santo was able to find the vehicle you were looking for here at Boucher!

October 22, 2020

Thanks for the oil change and tire rotation. Appreciate the heads up future service information what my F150 needs before the 50,000 mile interval. More

by cjlahtida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are thrilled we provided you with a 5-star experience!

October 19, 2020

My husband and I started driving from Oshkosh years ago to buy our cars were so happy with GB that we keep coming back. Now he is gone I continue to return. Whether buying a car or service it is nice to vi More

by marlakrueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your continued business and loyalty with us!

October 19, 2020

I’m a little confused as to how the final price came to be they told me they added an extra quart of oil which would’ve amounted to 2.75. Another issue is that if my lights are on automatic and other issue More

by KARRY51
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Karry - thank you for sharing. Please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss these issues further with you.

October 17, 2020

way overpriced service,the tire I had fixed 1 small brad nail. 41 dollars to fix could have gotten fixed for 20 dollars just about any service shop in WEST BEND. More

by waynermichaels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Michaels - thank you for your feedback. Please reach out to our Service Manager, Ken Braun, at 262-338-3379 if you would like to discuss your recent service or the pricing further.

October 17, 2020

We bought and had 4 tires for our Edge. Service as usual was very good, and Kim Gonzalez always gives us the best available price and keeps us informed on the service needed. I always feel confident with he More

by abohlmann
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review!

October 16, 2020

This would be a 5 star rating.. but the service department at Gordie Boucher West Bend is very hard to get ahold of. I get a live person answering the phone maybe 25% of the time. More

by BADGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback.

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