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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,342 Reviews

1,342 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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December 07, 2020

This place is always friendly and takes care of what I have come in to have done within the time they give me. And when they are finished it is always explained to me in language that I can understand. More

by MCRVERKS
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Dec 22, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the 5-stars!

December 01, 2020

The sales experience was fine but the car already has a problem. It has less than 700 miles on it and has a recall as well as the check engine light is on. Service cannot get me a loaner till next week! More

by Jdavis
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Turner
Dec 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Jdavis - we are sorry for any frustrations we have caused you. If you would like to discuss this further, please reach out to our Service Manager, Ken Braun, at 262-3338-3379.

December 01, 2020

The salesman I worked with was amazing. The problems came after my purchase and them not helping when it had been less than 6 months that I had the vehicle and already had issues that they refused to fix and More

by BENTLEYSMAMA120710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Powell, Neal Crass
Dec 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-338-3379. We hope to hear from you soon.

Dec 03, 2020 -

BENTLEYSMAMA120710 responded

My name is Crystal Dorn and there's nothing Ken can say to me that I haven't already tried to discuss with Neale Crass and got nowhere

November 28, 2020

My car is always worse when I pick it up than when I drop it off for the simplest things. Car is always left a mess, paper and plastic not removed, car is always parked far away. I take my wife’s car next do More

by jameskettner32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Gonzales
Dec 03, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

James, we are sorry you had such a negative experience with us. At your earliest convenience, please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can discuss this situation further with you.

November 24, 2020

Gave me great deal on used car salesman mr love did a hreat job when lookin for cars i always seek mr love out there for help great car desletship third vehicle i bought there More

by ALLENDANNINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review, Allen!

November 24, 2020

Received a great deal during their tire sale, easy to schedule the appointment and the work was performed in a timely manner. I will definitely be back! More

by Kim D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Gonzales, Ken Braun
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We look forward to seeing you in the future, Kim!

November 19, 2020

My service was very Prompt everyone was very friendly, everyone was very helpful and everyone was very efficient. I enjoy working with them and love my MKC More

by Jmmcallister@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Ken Braun
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing!

November 18, 2020

Gordie Boucher Ford is my go to for service of my vehicles for work I cant do myself. The Service Dept is top notch from the Service Writers, Mechanics and Service Manager. If I have any concerns the More

by CDEHUSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass, Kim Gonzales, Angie Heyse, Ken Braun
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your recommendation and review!

November 17, 2020

Always pleased with any service done by Gordie Boucher. Very pleasant checkin. Knowledgeable technicians Always excellent service any time my car needs to be seen More

by PATTY9804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing, Patty!

November 16, 2020

Do not remember who I worked with but I have no complaints at all. The work was done in a timely fashion and at a reasonable price. Thank you More

by MATT@DGTRANSPORTATION.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you had a positive experience with us, Matt!

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