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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,341 Reviews

1,341 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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January 30, 2021

I stopped going to Boucher when I purchased my Jeep and I stopped going to Boucher when I purchased my Jeep and there was a dealership closer to my home, but the service was horrible. Therefore I came bac More

by MLSEILER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Mar 29, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

January 25, 2021

Very friendly from the start. Service was done in an hour which saved my day! I will definitely return to this location in the future. More

by GRBRAUN32
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales, Ken Braun
Jan 28, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

January 20, 2021

Angie Minor, Service Consultant was so helpful and considerate. I enjoyed her professionalism and concern. She is an asset to your dealership. Thanks for your help. More

by DONNAJIM37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Jan 28, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you enjoyed your experience, Donna!

January 19, 2021

Dealership is fine service department not so efficient. I waited inside the building inside my car for over 10 minutes before someone came it as why I was there. I had a 10:30 appointment and they should h More

by J.SELIN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie or Kim, Neal Crass
Feb 15, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for brining this to our attention. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can discuss this situation further with you.

January 19, 2021

Great Service! Kim Gonzales met all our needs and surpassed our expectations! Our vehicle was clean and ready for pick up when promised. We will be back! More

by Erin R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Jan 28, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

We look forward to your next visit, Erin!

January 19, 2021

Very friendly from the start. Service was done in an hour which saved my day! I will definitely return to this location in the future. More

by meineljulie987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Jan 28, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

January 18, 2021

Our salesman Nick was very helpful regarding with all concerns in purchasing our vehicle. It was nice to work with dealership that listens to the customer . Thanks for giving us good car buying experien More

by TOM3510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Turner
Jan 28, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

It was our pleasure, Tom & Linda!

January 14, 2021

I was extremely pleased with the wonderful service I received from the salesman, Zeke Heyse as well as Eric who went over all the credit side of things. They both we very easy to deal with and made me f More

by ESERRA65
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zeke Heyse, Erik Johnson
Jan 28, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing!

January 10, 2021

I was more than pleased with my visit last Thursday for a oil change. My last visit in July of 2019 made me question if I would ever return. But after speaking to Joe, the service department manager, I d More

by NKATCHEVER54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass, Ken Braun
Jan 13, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Nadine - we appreciate your review and recommendation!

January 07, 2021

Got there at 2:50 had 3:00 o'clock appointment for oil change and tire rotation. Also did the door lock recall got out of there at 4:40, car was move outside at 4:19 and no one came to get me. More

by MBENIKE
Recommend Dealer
No
Employees Worked With
Ken Braun
Jan 08, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

We are disappointed that you were not satisfied with the length of your recent service visit. Please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can discuss this further with you and go the extra mile to make things right.

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