Gordie Boucher Ford Lincoln of West Bend - Service Center

Always experience excellent service from the GBWB team. Prompt check-in, great review of details and work to be performed, personal review of any items found on inspections, friendly staff, nice waiting a Prompt check-in, great review of details and work to be performed, personal review of any items found on inspections, friendly staff, nice waiting area with snacks and water/coffee, and a ride home and back if I need to leave the vehicle. The workmanship is excellent and Ken is always helpful with any follow-ups. I have been a long-time customer - perhaps 20 years or more. It just keeps getting better and it was always great. More

Wait time was less than they thought it would be. Actually less than an hour. Pleasant waiting room with TV. I appreciated the service agent coming in to explain what work was done. Actually less than an hour. Pleasant waiting room with TV. I appreciated the service agent coming in to explain what work was done. More

Great people to have working on your vehicle!!Great Great people to have working on your vehicle!! Great office gang also!! I have known several of them over the years, and always have had GREAT SERV Great people to have working on your vehicle!! Great office gang also!! I have known several of them over the years, and always have had GREAT SERVICE!! THX Lorence! More

Love coming in to Boucher Ford in West Bend, WI. It's like family there. I waited for my car during it's oil change & The Works! Even at this time during the Covid 19, everyone has masks on. I feel s like family there. I waited for my car during it's oil change & The Works! Even at this time during the Covid 19, everyone has masks on. I feel safe, so clean & they do great work on my vehicle. More

The staff are very welcoming, the service was done quickly and efficiently, and we were charged a fair price. Thank you to all the staff for their hard work! quickly and efficiently, and we were charged a fair price. Thank you to all the staff for their hard work! More

thanks Angie. got the oil changed, tire rotated and determined that the battery failed cold cranking amperage. Good thing we got the battery replaced during this cold spell. thanks again. determined that the battery failed cold cranking amperage. Good thing we got the battery replaced during this cold spell. thanks again. More

The appointment was made on-line through Ford Pass APP. Everything was easy, fast, and completed to expectations! Safety protocols were followed and observed by staff. Everything was easy, fast, and completed to expectations! Safety protocols were followed and observed by staff. More

I have been a customer since 2004 and have never had a negative experience. I worked in a dealership parts dept in my early years I saw some bad situations. Your service department has earned my trust. negative experience. I worked in a dealership parts dept in my early years I saw some bad situations. Your service department has earned my trust. Keep up the good work. More

Everything went well. Had The Works oil change and my rear brakes needed work. Everything was done completely, handled professionally, and my truck was washed. Happy with the scheduling, the service, a rear brakes needed work. Everything was done completely, handled professionally, and my truck was washed. Happy with the scheduling, the service, and the results. More

I dropped my car off in the morning. The rep was very friendly and got me checked in quickly. The oil change was a good value. I had other things to check that were not able to get fixed. One part had to friendly and got me checked in quickly. The oil change was a good value. I had other things to check that were not able to get fixed. One part had to be ordered, but wont be available till march. I have to check on the other issue when it gets warmer. More