Gordie Boucher Ford Lincoln of Janesville - Service Center

I never have problems with service at Boucher Ford. I do sometimes wonder if they keep up with recommended services from the factory on their computer! sometimes wonder if they keep up with recommended services from the factory on their computer! More

Service Plan When I purchased my truck I bought a service Plan and extended warranty. My service plan is for full synthetic oil changes every 12K miles, although I When I purchased my truck I bought a service Plan and extended warranty. My service plan is for full synthetic oil changes every 12K miles, although I usually get oil changes every 8K to 10K. At 64K miles I have had about 8 oil changes to date. That said I had never had problem getting what I paid for to date until yesterday. The service advisor told me my plan was for synthetic blend not full synthetic. I told her to look at the previous oil change appointments to verify I had alway gotten full synthetic oil changes previously, and she said she was. She also said she would check with the service manager. Before I left the desk I told her I would pay the difference if that was what it takes but do not put synthetic blend in my truck. I have 5 maybe 6 oil changes left on my service plan and I expect to get what I paid for without argument. My service file needs to be updated so that it shows full synthetic not synthetic blend. One would think that the service plan coupons would state the level of service plan I purchased, but I do not see that information on the coupons. I was also there for a issue with my truck. I told the service advisor what the problem was and what I thought the problem was. The information was added to the service report although my comments about what I thought the problem was was not added. the problem was diagnosed as what I told her it was and the problem was repaired and covered under the extended warranty. All and all happy with the service I received but did not get an explanation about the service plan mixup stated above. More

Professional and helpful. Took extra time for my questions. Even the others who helped me first and washed the car afterwards were very friendly and helpful. questions. Even the others who helped me first and washed the car afterwards were very friendly and helpful. More

Service was great, Easy in and out. Service rep was perfect If you set an appointment on Ford app - Don’t fill out info on the app just call because you will have to give the same info again at the d perfect If you set an appointment on Ford app - Don’t fill out info on the app just call because you will have to give the same info again at the desk More

I had service done on my 2008 Focus I had the battery replaced, the oil changed and the tires rotated on my 2008 Focus. The service was performed fast and the customer relations was gre I had the battery replaced, the oil changed and the tires rotated on my 2008 Focus. The service was performed fast and the customer relations was great. More

Most helpful staff- Sean Tompkins, Elisha, Joe Warne, even Don Chesbroh! They always go out of their way to make sure customer is satisfied. Bravo! even Don Chesbroh! They always go out of their way to make sure customer is satisfied. Bravo! More

Courteous, professional and work is completed in timely manner. Always explain if additional work is required. Never pressured to have addicted work done if I prefer to wait. manner. Always explain if additional work is required. Never pressured to have addicted work done if I prefer to wait. More

Fast, curtious service. Friendly staff and good prices. Have used this dealer for over 7 years. Purchased a car from them and had all maintenance done with them. Have used this dealer for over 7 years. Purchased a car from them and had all maintenance done with them. More

Quick and easy check in. Had a recall that needed to be addressed and was able to add an oil change to my service. Received a phone call within an hour to let me know rear brakes needed to be replaced. The addressed and was able to add an oil change to my service. Received a phone call within an hour to let me know rear brakes needed to be replaced. The work was done in a timely manner and I was able to go about my business. Thank you for being prompt and professional. More

Awesome Customer Service I purchased a certified Lincoln and within 2 days noticed the tires were soon in need of replacing. Being that it was a certified vehicle the tread ha I purchased a certified Lincoln and within 2 days noticed the tires were soon in need of replacing. Being that it was a certified vehicle the tread has to meet a certain level which it did not. When we brought the vehicle back to show our concern they were very apologetic and took care of the issue right away. I am more than happy with the service provided and promptness of replacement. More