Goodson Acura of Dallas - Service Center

I would recommend Goodson Acura because my service advisor is there. Bobby srianant (my advisor) have been there for a long time and knows everything about my car and takes care of my vehicle needs. I advisor is there. Bobby srianant (my advisor) have been there for a long time and knows everything about my car and takes care of my vehicle needs. I'm very happy at goodson acura. More

Very good service. Quick and reliable. Nice area to work if a small job. Coffee, water, internet...everything I needed. I would highly recommend this shop. work if a small job. Coffee, water, internet...everything I needed. I would highly recommend this shop. More

I took my car to the dealer for a timing belt, drive belt and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Servi and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Service Dept stating they were unable to diagnose the radio noise as it was not apparent when the Service Tech turned the radio on. However, they had promised to continue to search for cause of the humming noise, i.e amplifier. Upon picking up my car, i noted the following: - Front of car not washed, nor was one wheel - Coolant not filled, even though i paid for it as part of my service - Washer fluid not filled - Air pressure not checked and adjusted - Multipoint inspection checklist not provided - Maintenance logged not stamped - It was recommended that my front brake pads replaced, however, it took 3 days for Acura to call me back and let me know when i had last changed my pads. When i received a call from Acura asking how my service was, I had informed them of the items noted above and the lady had stated she would follow up with the Service Tech and call me back, she didnt call back. I called her 3 days later and she passed me to the Service Manager. Once again, i informed them of my experience and he really didnt seem to care at all. He had stated that they would note this down and make sure this didnt happen again. I have using Goodson Acura since 2008 and I expected much better. Luckily, David McDavid and several other dealers are in the Dallas area and i have heard better things about them. If you do happen to take your car to Goodson, make sure and check the basic things before you leave, chances are they didn't top off the fluids, check the air pressure, wash ALL the car, etc. More

I purchased a 2007 Acura TL with Navigation from John Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my service adviser Richard Furcht on my newer TL, I also had a concern about 2 codes on the car P0171 and P0174. They had the car for 3 days, I was told that they needed to update the computer in the car, the reason for the delay was their computer wasn’t working. I received the car back, it still had the P0171 and P0174 in the car. (I don’t think the car's computer was reprogrammed) I returned June 2, 2011, 42,411 miles to Goodson Acura dealer. The car was only getting 10-12 mpg, here is the list of my fuel charges: 5/16 xxx Purchase - Racetrac569 Dallas TX $39.08 5/18 xxx Purchase - Racetrac569 Dallas TX $45.10 5/24 xxx Purchase - Racetrac569 Dallas TX $50.27 5/25 xxx Purchase - Racetrac569 Dallas TX $40.00 5/31 xxx Purchase - Racetrac569 Dallas TX $40.69 5/31 Check Crd Purchase Chevron Graford TX $40.78 5/31 xxx Purchase - Racetrac569 Dallas TX $50.35 From: May 17, 2011, 41,190 miles to June 2, 2011, 42,411 miles, 16 days, 1,221 miles, $303.27 gas, Goodson Acura dealer. Had the car for 2 days, they told me that everything was fine, the car was getting 31.13mpg (This time they reprogrammed the car's computer) The service adviser Richard Furcht told me they would drive the car and charge me for gas, my bill for gas was $6.85. Since the last trip on June 2, 2011, to Goodson Acura dealer my car is getting 14-15 mpg. June 11, 2011 I took it to Vandergriff Acura dealer 40 minutes away, I explained to them the problem and my concerns about very low gas mileage, I told the service adviser that I wanted an ASE Acura Master Tech to look at the car. They had the car for 3 days, they told me the car is fine. I requested a TL as a loaner car, I got 19-21mpg, (loaner 2011 TL). My 2001 Acura TL was getting 18-20 mpg, I also thought that my 2001 TL was a solid car with a strong engine with never any problems. I was very happy with my 2001 Acura TL that’s the reason I purchased another Acura product. This 2007 Acura TL started out getting 10 mpg and is now only getting 14-15 mpg, the only way this car could get 31.13 mpg as stated Richard Furcht from Goodson Acura is if you carry it! June 24, 2011 43,753 miles. Took the car to Goodson Acura dealer again. I demanded they fix this car! Spoke with Chris Nevins, (Service Manager) We did a test drive together, Chris topped off the fuel tank and reset the dash to zero. Chris and I went about about 12 miles, He kept asking me what do I think the gas mileage should be on this car, I told him it should be better them 15 mpg. They had the car for 2 days, They did the following: Top engine flush Throttle spray T/E Decarb Checked O2 sensors June 30 2011, 43,996 miles, I believe what Goodson Acura did on the last trip was a temporary fix, I don’t think Goodson Acura can diagnose or fix a problems unless the car gives them a code for a problem. More

I've had Hondas so far and assumed Acura will at least be equal to or better than a Honda. I've had problems after problems with this car. The service department is a joke, never delivering the car on time equal to or better than a Honda. I've had problems after problems with this car. The service department is a joke, never delivering the car on time or doing the service they promised. Worst of all they will lie through their teeth. I have had an Infiniti and Lexus and would recommend these any day over Acuras. And if you do get one, don't go there for followup service. More

I have purchased 3 vehicles from Goodson Acura now and have serviced there for years. Everyone I have worked with over the years have been great. Sometimes you forget how well you are treated until you go have serviced there for years. Everyone I have worked with over the years have been great. Sometimes you forget how well you are treated until you go to another dealership. I guess that is why I am adding this review as I would have never thought about it until now. Keep up the great work Goodson. More

My 2008 Acura MDX kept having a check engine light popping up and my local shop could not seem to fix the issue. After talking to Bobbie on the phone, I set an appointment over the weekend and I was v popping up and my local shop could not seem to fix the issue. After talking to Bobbie on the phone, I set an appointment over the weekend and I was very surprised to see their pricing was very affordable. They have a list of common services that they do cheaper than the local oil and lube shop. Back to my check engine light. My local service shop did not put the correct oil in my MDX and according to Bobbie I was lucky it did not turn in to a disaster. I guess I have learned my lesson. Lol. More

I just had the most amazing experience with the service department at Goodson Acura in Irving, specifically with one of the managers there- Chris Nevins. Over the past few years, I have had many good expe department at Goodson Acura in Irving, specifically with one of the managers there- Chris Nevins. Over the past few years, I have had many good experiences with this dealership with standard maintenance, body work, and whatnot, but this latest one prompted me to write a review on this site. I'm truly amazed. Last night, I lost the keys to my 05 Acura RSX Type S. I called the service department this morning and spoke with Chris...explained the awkward situation that I was in and that I was stranded at my house (and on my birthday no less). I was shocked when he offerred to personally drive all the way across town to bring me a new key and the machine necessary to recode the security this same afternoon! I've never had any previous experiences with this manager, so the fact that he treated me, as a customer, in such a manner impressed me to no end! Honestly, I've never received customer service at this level from any company. It was above and beyond the call of duty for him to do that and it really helped me out when I was in a needy situation. I'm so very thankful!!! This incident, along with the past history of efficient and friendly service from this place, has really solidified my loyalty to this dealership and the acura brand. I truly felt like a valued customer today. Kudos to Chris...not only is he a great representative of excellent service, but he seemed like a really nice guy that really went out of his way to help me out. And, now, I can go and celebrate my birthday!! :-) More

I had the absolute WORST experience with Goodson Acura today. My mother actually bought her TL type S new from them in '07 and have been going back there for every service since then (more for convenience today. My mother actually bought her TL type S new from them in '07 and have been going back there for every service since then (more for convenience than anything since their service has never been as good as other dealerships I had been to). I can say absolutely that I will NEVER go back to Goodson Acura ever again and it is so bad that I am souring on even Acura cars themselves. I went in today for a routine oil change and vehicle inspection. After waiting in the waiting room for a bit, the service person comes in and is pretty rude right off the bat. He basically says with much attitude in tone and facial expression that "we told you last time you needed to change your brake pads and tire" as if he were scolding an idiot. I noticed his attitude right away but basically thought to myself that I wouldn't react to it. This tone is hard to convey through writing but I know that if you had experienced what I experienced today you would be just as offended and angry as I am right now. At this point, I needed to call my mother to tell her about the fixes that were needed for her car. The service guy gets on the phone with my mom and she was asking questions about the brakes ("why are Brembo brakes needed?") and tires ("what type of tires are needed?") that ANY customer who doesn't know much about cars would ask. When he was explaining Brembo brakes to her on the phone he rolled his eyes right in front of me and my friend! At some point he asked her for her phone number, and she asked him whether he wanted her business or cell, and he said verbatim with much meanness "I don't know, ma'am. I wasn't the one who dialed the phone". It was dripping with attitude - what normal person responds like this to a customer? The normal response would be "you can give me whatever number is most convenient for you" or something like that. Anyway, at this point, I was fuming on the inside and waiting for him to get off the phone to let him know that wasn't how customers were to be treated. He was so obviously and loudly rude that even the other woman in the waiting room was giving me looks of disbelief. He kept on with the conversation being short and rude, and saying things like "I don't know ma'am. I don't work at Costco" and "Yes, but are they Grade B, GRADE B??". By the time he actually did hang up, I was trying my best to keep my composure. I told him "You were very rude to my mother. Do not be rude to my mother or I will take my business elsewhere. You were rude to a customer in front of the whole room!" He said he wasn't rude and was acting completely innocent and nonchalant so I asked for his manager. He strides into his service managers office in the same waiting room (you can see into the office through the glass door and windows) and he stands there talking to the manager for 5 minutes. Shockingly, the manager managed to laugh while the guy was talking to him and even as I was trying to make eye contact with the manager. The service guy eventually opens the door and BECKONS me over with his finger. First of all, when you have COMPLETELY insulted your customer you get the manager to the customer, not the other way around. At this point with all the time spent with the guy spent explaining and the manager laughing and me being beckoned over like a student to the principals office, I knew the customer service was hopeless and that I would not be getting a sincere apology. I come into the room and the service guy immediately launches into how he wasn't rude or offensive and that he just didn't understand my mother (my mother has a slight accent but speaks PERFECT English). I explained that not only was what much of he said rude, but it was all in his completely sarcastic TONE and ATTITUDE. This tone was apparent to me, my friend, and the lady in the room with us. It was not me being sensitive - you'd have to be wooden and dumb to not get the fact that the man was being rude and insulting. The manager was then like "why are you being so defensive?" and "You don't need to raise your voice" (I was angry but I was NOT yelling whatsoever). After I explained that the service guy had a terrible attitude, the manager, I-kid-you-not, says "It's not going to be as bad as the attitude I'm about to have"!!! At this point I was not only angry but shocked, and I called him out on his threat and said "are you threatening me??" and I told him I would take my business elsewhere. The manager then told me that I should indeed take my business elsewhere. Mind you, during this whole thing the manager was flippant and treating the situation as if it were a complete joke! Needless to say, this whole incident is frustrating and infuriating. I think the fact that I am a young Asian male and the fact that my mom has an accent gave them the idea that they could be flippant with us. I don't believe they would have treated the older white gentleman in the waiting room the same and I More

I've had good customer service from Richard (service rep) when I need to have my car service. Nice going there and knowing they recognize me by name and not just another number - not to mention get me and d when I need to have my car service. Nice going there and knowing they recognize me by name and not just another number - not to mention get me and done in a quick and efficient manner. Price for an oil change has gone up since my last oil change which is always a bummer. More