Good Chevrolet

I have been a loyal GM customer for years and even worked for them for about three years. I bought a 2016 silverado and within the past couple years, I had water leaks from the antenna and the brake light. G for them for about three years. I bought a 2016 silverado and within the past couple years, I had water leaks from the antenna and the brake light. Good Chevrolet in Renton WA replaced them, but I had to pay most of the repairs. I still have water stains on my ceiling. I had to remove the whole interior and carpet to put new carpet pad in it because it smelled so bad of mold and mildew, nobodyshould have to go through that. I had to buy the pad and cut it out to fit as well. I called General Motors headquarters and they never reached back out to me after I talked to someone about that issue. This past summer my air conditioning went out and remind you I live in Washington state and hardly need to use it to begin with and dont know why that would go out so quickly. The past couple weeks I started getting a shutter from the engine and I did some research and come to find out when the truck was built and sold, that year and model came with the wrong transmission fluid and many people have had the same issue. Once again I took it to the dealership Good Chevrolet and it was not covered and they wanted to charge me $1000.00 to flush the transmission and replace the fluid and another $1000.00 to fix the condenser on the air conditioning. I couldn't afford it so I had to pass on those and now my truck is sitting in my garage. I had to pay $220.00 just for the diagnosis and couldn't even have either problem fixed. I called General Motors once again and explained these issues and I was told it was a maintenance issue and they won't take care of it, even though I've brought my truck in for all the oil changes and maintenance. I only have 47,000 miles on my truck. It's sad that they will not fix the issues that come from the manufacturer. More

Teddy Sharp met our needs and wants, the sale was easy and to the point it did not take all day just a few hours if that. Teddy Sharp was on point. and to the point it did not take all day just a few hours if that. Teddy Sharp was on point. More

My Service advisor Natasha Wilson is pleasant to work with. She listens well. Vehicle brought in with a under warranty failure. Repairs performed and vehicle back within 1 week. Also note On-Star was gre with. She listens well. Vehicle brought in with a under warranty failure. Repairs performed and vehicle back within 1 week. Also note On-Star was great for tow in More

My Service Advisor Natashia Wilson, in the Service Department at Good Chevrolet is the reason I have been a loyal customer of Good Chevy since 2009. I keep coming back because Natashia treats me like Department at Good Chevrolet is the reason I have been a loyal customer of Good Chevy since 2009. I keep coming back because Natashia treats me like family. She even knows my cars name. More

Just bought a 2021 Silverado LT Crew Cab. Was happy with my sales rep Richard Graham. He was great with answering the questions I had and directed a very smooth transaction. Richard was very Was happy with my sales rep Richard Graham. He was great with answering the questions I had and directed a very smooth transaction. Richard was very knowledgeable and took the time to explain all the features and technology the truck had as I owned my last Silverado for 18 years and wasn’t up to date on all that stuff. I would recommend Richard if you use Good Chevrolet. More

Good Chevrolet I am not one to leave reviews, especially not bad reviews but Good Chevrolet deserves it after their degrading and dire spectrum service from all employees (salesman-financing-mana especially not bad reviews but Good Chevrolet deserves it after their degrading and dire spectrum service from all employees (salesman-financing-management). I purchased a used 2018 F-150 for $27k. The vehicle and the rest of the inventory is amazing, some of the best selections on used vehicles in the Seattle area. That was my big winning feature that drew me to the dealership. Everything was going fine. Called in, asked to have a vehicle pulled to the front, arrived and the vehicle was right up front. Test drove it, then when I returned back, was asked to speak to a different salesman because the one we originally spoke to had “to much on his plate.” (Said the sales manager), no big deal! Moved to forward with the process, no big deal. Finalized the price and was told “please get your check here today as it is the final day of the month and I am waiting on a bonus.” From our original salesman (who we hadn’t spoke to since the original phone call might I add). We got the check to them the next day, and we’re ready to pick up the vehicle. We got stuck in a 5 day dun around of them not being able to locate the keys (resulting in a new set having to be ordered, longer wait time.) was called “stuck in my ways.” For having outside financing from Alaska USA, got called “snobby” and “stuck up” from the salesman on the phone, and so much more! After YELLING, at the sales manager over the phone about how rude their salesman had been, I was told this was a usual problem and that I would just have to “stick it out”. I had already purchased the vehicle and was simply waiting for the dealership to “ok” the financing because of their policies. As I drove away in my $27k truck, the salesman were heard saying “daddy must love him” and “wow, I can’t imagine getting that truck at 18! Must be nice to be rich.” I have since purchased 3 vehicles from Korum ford, and can say DO NOT USE GOOD CHEVROLET! Let my experience show you how little they care about their customers! Not only do they not offer any warranty’s on their used vehicles (if you are looking for warranty’s I suggest using Korum!) but they also do very little to eas the buying process. More

I bought my 2016 chevy impala in 2017 of September. Always brought car in for any concerns and maintenance. Had transmission serviced 4/2/21, four months later i started having issues with the performa Always brought car in for any concerns and maintenance. Had transmission serviced 4/2/21, four months later i started having issues with the performance of my transmission, brought back 8/2021 and then again 9/2021 for issues not being resolved. They found nothing because their wasn't any codes and claimed car was fine. 7 months later transmission goes out 4/7/22. Sent email to Service Director, Mr. Manning on 4/18 and hand delivered letter for General Manager on 4/20 with no response from the GM.. Mr Manning did respond and only agreed to only look at car without cost, but I would hv to get it towed at my expense for the third time. After I already had it diagnosed on 4/13/22 by the shop I had it towed to because I literally was stuck at work with my car not moving. Not once did Mr. Manning have empathy on the situation. I feel that his service department failed when it came to properly evaluating my vehicle and its like if there's no light on or code then they think all is fine. I faithfully brought my car to them and now that I'm complaining and wanting resolution, its like oh well not our issue and it must have been something I did, but at the end of the day I relied on their findings, which has now left me with a non working car and not much as an apology was giving to me. All I can say is your only that " valued customer" when your spending money. If you got an issue, you're on your own. The last email I got from Mr. Manning today 4/26/22, was it for me. Once he said if you in fact do need a transmission, repairs would be at your expense. Like really.... If my car was properly evaluated, I would not now have a non operating vehicle. I will be filing my grievance with this dealership, even if there is no resolution to my liking, but at least my words will be seen and just take caution when dealing with Good Chevrolet. I would never refer anyone to them for anything. My car didn't even last 5 years and as a single mom the struggle is real, but I will bounce back. More

I bought a used LOW mileage Honda Ridgeline via internet sales. Was told vehicle was in tip top shape and the miles reflected it. When it arrived (I live in Colorado) I noticed it was smoking the second the sales. Was told vehicle was in tip top shape and the miles reflected it. When it arrived (I live in Colorado) I noticed it was smoking the second they unloaded from the truck. Suspicious, I opened the hood. Coolant overflow was completely empty. The radiator was down 2” as well. I checked the oil which was dark for just having an oil change, and noticed a brown foam under the oil filler cap. I reached out to the salesman and asked if he knew the vehicle was smoking and was told it was fine. I checked the “clean carfax” and called the mechanic who “checked the engine” prior to “Good” Chevrolet offering it up for sale. They said “discovered damage to spark plug in cyl 4, excessive oil consumption, smoking, and coolant loss. Diagnosis is catastrophic engine failure and recommend total engine replacement.” After 10 calls to the dealer and no call backs, I finally spoke with the sales manager, who was rude at best. He insinuated that I blew the motor and I had some colorful language and was hung up on. I tried to call back and was told someone would call me back. I asked to speak with the general manager and was told he’s on vacation. I was able to leave a message. They knowingly sold me a vehicle with known issues and did not disclose it, assuming since I was out of state they could blow me off. I have been speaking with a auto fraud lawyer based out of Seattle and hope to have to have some resolution. The $6900 for a motor replacement is ridiculous. DO NOT DO BUSINESS HERE. More

Had my colorado serviced today...I always know that my truck will be taken care of here. Natashia Wilson is always top notch. She went above and beyond for me. She has made me a customer for life. I could truck will be taken care of here. Natashia Wilson is always top notch. She went above and beyond for me. She has made me a customer for life. I couldn't be happier. Thank you Good Chev and Thank You Natashia! Definitely 5 stars ! More

These people are fantastic seriously I worked with These people are fantastic seriously I worked with Natashia Wilson and she could write the book on customer service. She did everything she said These people are fantastic seriously I worked with Natashia Wilson and she could write the book on customer service. She did everything she said she would including calling me back every time as promised, plus she went way above and beyond and let me use a loaner car while mine was getting repaired I couldn't possibly say enough good stuff about her and this place. and I will be the first to admit i can be a difficult customer. I will never go anywhere else, I have been purchasing vehicles from them since 2001 More