Good Chevrolet

4th Purchase from Good Chev was just like other 3(ENJOYABLE) Just purchased a 2014 Chevy Cruz from Good Chevy and left a very happy customer! No pressure when working with the sales staff. Bryan Arntz was a c Just purchased a 2014 Chevy Cruz from Good Chevy and left a very happy customer! No pressure when working with the sales staff. Bryan Arntz was a class act to deal with! He doesn't pressure you at all and listens to what the customers needs are. By far one of the best salesman I have had the pleasure to work with. Greg Sheridan runs a very professional dealership down there from the service department to the sales department. I have purchased 4 vehicles now from Good Chevrolet and 1 at a dealership I won't name. The reason that I am purchasing this 4th one from Good Chevrolet is that the one time I went to a different dealership, it backfired. I was treated like an afterthought and my best interest wasn't even on their minds. I recommend this location to anyone in the market for great deals and genuine customer service! Thanks again Good Chevrolet for making purchasing a vehicle with you an enjoyable process! More

Great customer service This was the easiest car deal that I've ever made. My third purchase from Good. There's a reason. See Bryan Arntz. One of the most friendly, upbeat bu This was the easiest car deal that I've ever made. My third purchase from Good. There's a reason. See Bryan Arntz. One of the most friendly, upbeat but low pressure salesmen I've ever dealt with. Also, Sam Chi made the financial portion of the deal quick and painless. Great job. I love my Corvette. More

Honest From The Start. My first contact with Good Chevrolet was through the internet department. I sent in a request about a specific vehicle. A very quick response was re My first contact with Good Chevrolet was through the internet department. I sent in a request about a specific vehicle. A very quick response was received from Greg Mechanic. I was looking for a specific truck for my business. Greg listen to my needs and made a few recomendations I never considered. After two visits and several presentations I made a decision. Not once did I feel pressured on my first or second visit form my salesman Greg or the floor manager. These was not the experience I was expecting! Negotiating was also very professional and stright to the point. I was expecting more for my trade but after understanding the more than fair price I was receiving my decision came easy. Finance beat my bank of 22 years by 1.5% on my loan. I have not used the service department since my truck is so new. But I will have plenty of time since Good Chevrolet included free life time oil change services. Prior to me contacting Good Chevrolet I had visited two other local dealers. I felt becaus I'm a woman both salesmen did not take me serious or listen to my needs. Both dealers wasted my time and managers above both salesmen were rude and condescending. My Good Chevrolet experience changed my opinion of both car salesmen and car dealerships. I had an exceptional experience. More

Terrible Customer Service I have never received such terrible customer service like what I received from Good Chevrolet, specifically from Julie, their Finance person. In my a I have never received such terrible customer service like what I received from Good Chevrolet, specifically from Julie, their Finance person. In my attempt to get a refund for my GAP insurance, I was lied to multiple times about the process and required paperwork. I went into the dealership early March and filled out the paperwork. I asked if anything else was needed and was told “no” but was asked my phone number so that they could call me if there were any issues. I was told my refund would take 4-6 weeks to process. After 7 weeks and no check, I called and spoke with Julie who then told me my refund would actually take 6-8 weeks. I wanted 3 more weeks, thinking I was giving them extra time and still no check. I called again and was now told that my paperwork was still sitting on Julie’s desk. Apparently there was paperwork they were waiting for. I was not asked for any additional paperwork when I was in the dealership initially and I asked if they needed anything else. I was not asked for paperwork when I called after 7 weeks checking on the status, and not once did I receive a phone call asking for paperwork even though I was asked for my phone number so they could call me if there were issues. So finally 3 months after I requested my refund I was told by Julie that if I sent her what she needed, she could process my refund in “30 seconds”. I scanned what she needed and emailed it to her in less than 10 minutes and requested confirmation of receipt. I did not get confirmation until late the next morning and was told that it would take another day or two to get my money. Not sure now “30 seconds” is the same as a day or two. The next day I am told that the Controller had to process my check. When I spoke to him on the phone, he was the most condescending man I have ever spoke to. I will never be back at Good Chevrolet again. They do not care about customer service and instead of bending over backwards to correct their mistake, I received attitude over the phone and I wouldn’t put it past Julie that she worked even slower than usual. More

Great customer service Natasha provided very friendly, professional service then kept us well-informed along the process to discover the complicated electrical issue, expedi Natasha provided very friendly, professional service then kept us well-informed along the process to discover the complicated electrical issue, expedited the ordered and had us on our vacation quickly. More

My experience at Good Chevrolet was amazing. They all worked very hard to get me the car I wanted at a price I could afford. I could not be happier. worked very hard to get me the car I wanted at a price I could afford. I could not be happier. More

SKIP JUMA DID A GREAT JOB ANSWERING ANY QUESTIONS THAT WE HAD AND WAS IN NO WAY PUSHY, WHICH WE VERY MUCH APPRECIATED! EVERYONE THAT WE HAD CONTACT WITH WAS VERY PROFESSIONAL AND FRIENDLY. WE WOULD DEFINITEL HAD AND WAS IN NO WAY PUSHY, WHICH WE VERY MUCH APPRECIATED! EVERYONE THAT WE HAD CONTACT WITH WAS VERY PROFESSIONAL AND FRIENDLY. WE WOULD DEFINITELY RECOMMEND THIS DEALERSHIP IN THE FUTURE. More

I went as a first time new car buyer looking for a new Chevy and not really knowing what to expect. I did a bunch of research on the internet, mostly to compare prices, but I had never gone to a dealershi Chevy and not really knowing what to expect. I did a bunch of research on the internet, mostly to compare prices, but I had never gone to a dealership. I had heard horror stories from some of my other friends about their first new car buying experience, so my defenses were on high alert when I walked on the lot. As soon as I met Bryan though, I was put at ease. He could tell I was new to this whole thing and that I was going to be skeptical of pretty much everything that I was told. Nevertheless, he worked with me on a level that wasn't pushy or condecending and helped me really understand my options. I didn't buy a car that day, but I left feeling a lot more confident than I did when I came in. Eventually, after checking out other dealerships in the area and comparing their prices, salesmanship and service to that of Bryan's, it was an easy decision. I went back to Renton, Good Chevrolet and bought my first brand new car from him. At the end of the day buying a car is about prices and service. Good Chevrolet had the same or lower prices on all the models I was interested in as the other dealerships in the area, but Bryan made all the difference. I don't think I will need another car anytime soon, but if I did, I would go back to him in a heartbeat. More

As for buying a new car they are very friendly to your As for buying a new car they are very friendly to your face but LIE, LIE, LIE, to you runaway very quickly from this dealership. I wanted to buy a C As for buying a new car they are very friendly to your face but LIE, LIE, LIE, to you runaway very quickly from this dealership. I wanted to buy a Cruze they had the advertised prices I qualified for all but one of the discounts. No issues, but when it came for a trade in they really screw you, I drive a 2010 Gm they wanted to give me less that 8000 because it's hard for them to sell a car that the manufacturer isn't in business anymore, Bob told me they can't get financing. REALLY HOW STUPID DO YOU THINK PEOPLE ARE!!!! Banks will finance any car as long as there is a buyer. Was told to purchase a cheaper car. They kept doing the typical runaround and said sorry this is taking so long your our first internet buyer AGAIN REALLY!!!!!! You can see reviews online from many disgruntled buyers that were lured in by the pricing, and again Bob says those are our leader prices to bring people in we don't make any money on these cars. GM pays the dealership to sell cars they get a minimum of 5 grand per car so don't feed me a line of bullsh** consumers aren't stupid. Really sad the family has but several cars at this dealership appears we will be looking for an HONEST dealership in the future More

Brian Arntz was the original sales person I was attempting to do business with concerning a vehicle listed on the internet, in January 2014. I live in Texas and discussed the implication of such a attempting to do business with concerning a vehicle listed on the internet, in January 2014. I live in Texas and discussed the implication of such a long-distance purchase / delivery with Brian at the beginning of our conversation. He noted my location was not a problem, as long as the cost of the delivery was to be borne by me as part of the purchase. Brian informed me Good used several shippers and routinely sold vehicles for delivery to Alaska, Hawaii, California and Arizona, among other states. I told Brian I agreed with paying the shipping, estimated to be around $1600. After two or three initial discussions and a couple of emails, Brian no longer returned calls or emails to provide updates to the pricing or financing questions I had. As I was informed by Bob Buchanan five days later, the internet-listed price and rebates for the vehicle (2013 Sonic) information Brian provided to me over the phone was not correct. Good would only honor that price to a local purchaser as a loss-leader so Good could cultivate repeat local business, maintenance and service work, repairs,... Bob informed me I would have to fly to Washington to close the deal, but when I got to Good's dealership the internet pricing may no longer be valid, the rebates may no longer be valid, and along with the cost I would have to accept full liability for delivery of the vehicle ("what if the transport vehicle rolled over in to a ditch?"). I don't know if Brian's mis-information was intentional or inadvertent, but it is evident that by posing these obstacles to my purchase Bob did not want to sell a vehicle to me that he wanted to sell to someone local. Bob's last comment to me was that I "lying to him now" about my initial discussion with Brian. At that point I asked Bob to forward me to someone else to deal with. He put me in contact with a person he said was his supervisor - Kelly McNeil. Kelly's comments were along the same lines as Bob's - they really have no intention of selling this car (or similar internet-listed vehicles) to anyone outside of what they must consider their geographic client base. I informed Kelly that if the internet listing had stated a distance restriction, I would have respected that and would not have contacted them initially. However, since they had posted that price without any restrictions I would expect an honest and professional dealership to agree to that price. Kelly would not do so, but reinforced the comments and obstacles listed by Bob. At this point, I am very pleased to have avoided doing business with Good Chevrolet. I wish their local client base knew what Good thinks of them. More