Good Chevrolet

Lies, Deceit and Fail at Customer Service I have never purchased a used vehicle in my life. This was the first and probably last time as the experience was a disaster. My brother in law reco I have never purchased a used vehicle in my life. This was the first and probably last time as the experience was a disaster. My brother in law recommended this place as he has friends who are salesmen there. This review relates to the customer service of their management and service department. The salesmen were very helpful and understanding in the matter but these were things outside of their control. I came in in December to look at a car that I had seen on their online inventory. I test drove that car. While test driving that car, I saw another car that I preferred. So I asked to test drive that car. We test drove that car. I tested out all the specs. Everything seemed fine. Then we go back inside and I sit down to do all the paperwork. The finance department was amazing, very efficient and quick. We were finished within 10 minutes. The sales person then told me that the vehicle had not gone through a safety check and they will have to do that before they can give me the car. They tell me I can come back in a few days to get the car. Prior to leaving, I emphasized to them that heated seats and navigation must be working and are important for me. I come back in a few days, pick up my car and am on my happy way. Two days later, I noticed that ALL my seats were not working (the heated portion). So I call the sales guy back, he wasn't there, so they sent me to another sales guy. This guy tells me to bring it back in and they'll fix it for me. I bring my car back in, leave it there for two days. They call me back to pick up my car and said "it's all fixed." No charges, no nothing, I just took my car and left. Two days later, my husband notices that the front passenger seat was still not working. I call again. They tell me to bring it back again. I do so. Additionally I asked them to program an additional key fob that I had and cut me a key and check the noise I was hearing. They say okay. I leave my car. Call back the next day and asked if it was ready. Service person told me the car needed: a new serpentine belt, the key fob i gave them didn't work so they'll have to order a new one, and I the seats needed to be fixed. They said they had to get approval from the sales department. Next day I call back. Service person says "the sales people didn't okay it, they said they weren't going to put any more money into this car. So I need to get your okay to move forward." I ask her how much it was (thinking it be like $50-100). She told me $1200. I was shocked, amused and surprised at the same time. I told her definitely to not do anything to my car and that I would get it later. I asked her why they didn't approve it. I told her that they said it was "all fixed" and clearly it wasn't because it wasn't working so why are they now charging me for something they promised to fix with beforehand. She just said they said they weren't putting anymore money into it. I then call their sales manager, who was not present, so I get this vice director person. Kelly McNeil. Completely jerk. Rude, arrogant, and has no sense of customer service. I explain to him the situation. He says he would find out what was going on and call me back. He calls me back and says "we will not fix it and we will not be putting anymore money into this car. We have already put $1000 into this car and we will not be putting anymore into it. We are not obligated to do this for you and so we won't." To which I responded "but you told me you would fix it and the mere fact that it is not working means you did not fix it. No one told me that I would be charged for it because the first time they fixed it they said "all fixed"" I told him that I just invested $25K into this car and now they want me to pay more for something that they had already fixed. He thought I was incredulous or crazy but he repeated himself and basically called me a liar. He said the seats were working, just not working as well. So my brother in law gets wind of this and calls his buddy. His buddy says he'll try to see what he can do. I leave my car there for one more day. I get a call from him saying they basically cursed in his face. They said they refused to fix it. So then I come to get my car and GUESS WHAT? They charged me for something when I told them to do NOTHING to my car. I told them I did not authorize anything and I was not going to pay for this. Their sales manager ended up waiving the costs. I took my car and left. Essentially this place has bad business practice. They tell you they will do something and then not do it. I would not recommend coming here at all. More

Worst experience ever Traded in our car on a brand new 2014 chevy Silverado. Signed the loan and drove my new truck home. It's been two weeks and now they are saying they c Traded in our car on a brand new 2014 chevy Silverado. Signed the loan and drove my new truck home. It's been two weeks and now they are saying they can't get the interest rate they promised us and we need to come resign at a higher rate. This has never happened to us and I do not trust them now. Not sure what we are going to do as we have tinted the windows on the truck and order stuff for it now. This is horrible customer service. More

Great experience! Found what we wanted online from Good Chevrolet in Renton and completed the pre-approval form from their website. It was a great experience because w Found what we wanted online from Good Chevrolet in Renton and completed the pre-approval form from their website. It was a great experience because we quickly received a call from Julie in Finance who referred us to Justin in Sales. They had communicated prior to our arrival what we want, which I loved! Whole process took about an hour. We got the car we wanted and a great rate and left very happy! Would definitely recommend all our friends and family to go to Good Chevrolet! More

My first trransaction with Good Chevorlet John B. From Kirkland I recently came in to see a used 2005 Nissan Titan that was advertised on the internet. I was introduced to Teddy Shard who s John B. From Kirkland I recently came in to see a used 2005 Nissan Titan that was advertised on the internet. I was introduced to Teddy Shard who showed me the Vehicle. Teddy asked good questions in an effort to get a full understanding of my goal. The transaction was quick once we agreed on terms... I would defiantly call on Teddy for any future auto needs. More

Great dealership to work with This is the 3rd time I've purchase cars from Good Chevrolet - Each and every time has been a great experience. Teddy Sharp was our salesman and he wen This is the 3rd time I've purchase cars from Good Chevrolet - Each and every time has been a great experience. Teddy Sharp was our salesman and he went above and beyond to help us get the cars we needed for a reasonable price. I couldn't believe how fast we were through finance - I purchased 2 cars and Sam had me in and out in minimal time. If you need a car, new or used ask for Teddy! More

Easy and fun car buying eperience John and Justin made the car buying experience fun. Ron "the go to guy" gave great customer service after the sale. I would return to this dealershi John and Justin made the car buying experience fun. Ron "the go to guy" gave great customer service after the sale. I would return to this dealership for next vehicle. More

Used Kia Forte I found this car online through cars.com. Because the dealership was an hour and a half from my home I wanted to be sure that everything was in order I found this car online through cars.com. Because the dealership was an hour and a half from my home I wanted to be sure that everything was in order before I made the trip. I was assured that I had everything I needed and that all I had to do was make the trip, sign on the dotted line, and drive away in my car. Unfortunately my experience did not match with promises made over the phone. Upon arriving I found that I had to redo the entire credit application and ended up spending over an hour waiting. Additionally, the salesman was not very familiar with the terms of the loan and misrepresented the cost of the bumper to bumper coverage and gap insurance. I do not think that he was intentionally lying, just lacking knowledge, but I feel that the salesmen should be able to answer those kinds of questions. Thankfully everything did end up working out so the trip wasn't wasted. Despite the few hiccups, The overall experience was not that bad, and Everyone was very polite and friendly. Any misunderstandings about pricing were fully addressed once I arrived at the Finance dept. and we were able to work out the final deal. Overall, the experience was about what I expected, a little stressful, but worth the effort to get my car. More

Great place to buy a truck! I went in with an idea of what I wanted and left with exactly that. I was shown several trucks and the one I ended up getting had just rolled in that I went in with an idea of what I wanted and left with exactly that. I was shown several trucks and the one I ended up getting had just rolled in that day. They cleaned it up, did a full safety inspection and had me on the road in no time! These guys do not pressure you into buying something because they NEED to. Customer service was top notch! I highly recommend going to Good Chevrolet. Thanks Brett! More

Volt purchase Great experience with your knowledgable staff!! He made the sale happen in time for us to make our mariners game!! New car in the color I wanted and a Great experience with your knowledgable staff!! He made the sale happen in time for us to make our mariners game!! New car in the color I wanted and a mariners game all in the same day, win-win ;) More

Friendly, Professional Service The Good Chevrolet sales and service departments are great to work with. We have made several purchases from the dealership and are consistently impre The Good Chevrolet sales and service departments are great to work with. We have made several purchases from the dealership and are consistently impressed with their friendly, professional approach. More