Good Chevrolet

GOOD = BAD Everyone, this is a lesson in customer service. A simple apology and empathy for wasting someone's time was all I was looking for, what ever happened Everyone, this is a lesson in customer service. A simple apology and empathy for wasting someone's time was all I was looking for, what ever happened to "customers are #1"? DO NOT buy a car from GOOD Chevrolet in Renton, Wa!! I just had the worst customer service experience ever! I set up a deal on a Friday to come in Saturday and purchase a vehicle. Spent 2 hours cleaning my car for trade, went to my bank and got my funding all set up, was about to head to the dealer when I get a call that they sold it out from under me on Friday night! Not so much as a call to see if I wanted to come in to buy on Friday since they had another interested party? I understand the first come first serve policy, but even though I wasn't at the dealer yet I was first in line for this car. This place is why car dealerships get a bad name! But here is where it really gets good: I sent an email to their "Director" of e-commerce (Mike Nile) explaining my feelings about their customer service and he actually argued with me over the course of about 4 emails about how I have unrealistic expectations that their dealer would actually be able to call potential buys when the car they just made a deal on is getting sold out from under them. My favorite quote from Mr. Nile: "I understand you being upset, just do not blame us...cannot find any blame here" Unbelievable! Apparently GOOD customer service is not a focus for this dealer.... More

Great Salespeople I bought a 2011 Ford Fusion and the sales team was great. Both Brett and Jacob were very friendly and honest and i never once thought they were tryin I bought a 2011 Ford Fusion and the sales team was great. Both Brett and Jacob were very friendly and honest and i never once thought they were trying to pull a quick one on me. Honestly for the first time ever at a car dealership I felt as though they were actually trying to take care of me and give me what I want. More

effortless savings, friendly staff My salesman, Brett Randall, was great. Very helpful and knowledgeable and seemed to genuinely care about making me a satisfied customer... in fact, ev My salesman, Brett Randall, was great. Very helpful and knowledgeable and seemed to genuinely care about making me a satisfied customer... in fact, everyone I spoke with, from the GM to the Finance person was extremely helpful and friendly and was in no way pushy or "sales-y" More

A all over good experience! A+ My Huband & I almost bought a used 2013 Nissan from another dealership in Edmonds WA. The next day we found that Good Chevrolet of Renton WA had a 2 My Huband & I almost bought a used 2013 Nissan from another dealership in Edmonds WA. The next day we found that Good Chevrolet of Renton WA had a 2 year newer model W/ approximately half the mileage, Plus the pricing was only a little bit more! Skip took us on a test drive & we were so impressed w/ the customer service & good pricing that we bought the car the same day & are both very Happy:) More

Professional, easy to work with We bought a used car from this dealer, and had a very good experience. Greg and Teddy were professional and courteous. We paid a good price and were We bought a used car from this dealer, and had a very good experience. Greg and Teddy were professional and courteous. We paid a good price and were treated with respect. With one very bad experience at another dealership, we appreciated how smoothly this deal went. They were true to their word, and we didn't spend time waiting. More

Easy as pie The whole process took less than 2 hours which was what I knew couldn't happen! Greg Mechanic had the car cleaned and full of gas when I got there. Th The whole process took less than 2 hours which was what I knew couldn't happen! Greg Mechanic had the car cleaned and full of gas when I got there. The delivery was smooth as was the paperwork process. He had everything ready to sign when I arrived. Nice place, nice people. Highly reccommended! More

Great experience! I bought a car from Bryan Arntz and he made it such an easy and good experience. He was helpful and made it such a simple process. I really enjoyed bu I bought a car from Bryan Arntz and he made it such an easy and good experience. He was helpful and made it such a simple process. I really enjoyed buying a car from him More

2015 Chevy Silverado A few days ago I bought a 2015 Chevy Silverado from Good Chevrolet in Renton, WA. By in large my experience was very positive. Teddy Sharp was our sal A few days ago I bought a 2015 Chevy Silverado from Good Chevrolet in Renton, WA. By in large my experience was very positive. Teddy Sharp was our salesman and seemed to be up front and honest with us. We told him the exact specs we wanted and he showed us that and nothing more, which is what we wanted. Start to finish we were there about 4.5 hours and that was after test driving several trucks. I would definitely recommend Teddy and Good Chevrolet to friends and family. More

Great experience buying my first car! Skip and Pedro were very helpful with the purchase of my first car. They were friendly and spent the time to help my family and I. They were great at Skip and Pedro were very helpful with the purchase of my first car. They were friendly and spent the time to help my family and I. They were great at answering all our questions and were patient with us when we were crunching a lot of different numbers (to find an appropriate way to finance it). They had excellent customer service and took time to get to know my personal interests. While we waiting they engaged in friendly conversation to make us feel more at ease. More