Golling Toyota of Warren

One of the best employee that I met in service department was Kareem Ward. Excellent customer service and always on top of things. HIGHLY RECOMMENDED was Kareem Ward. Excellent customer service and always on top of things. HIGHLY RECOMMENDED More

disappointing I brought my Avalon in for a routine oil change and tire rotation. I requested that the tire pressure be set at 35psi. After I left the dealership I I brought my Avalon in for a routine oil change and tire rotation. I requested that the tire pressure be set at 35psi. After I left the dealership I checked it and found that all four tires were set at 45psi or above. This not only can cause uneven wear of the tread, but can be very unsafe if the roads are wet or snow covered. The mechanic who performed the service was Max Tana. If something so simple cannot be performed correctly, it makes me wonder what else was not performed properly. More

I found a vehicle that i was interested in getting my wife for christmas. I filled out a form on the website for contact and information about the vehicle. The dealer called me and i worked on a deal for wife for christmas. I filled out a form on the website for contact and information about the vehicle. The dealer called me and i worked on a deal for the vehicle with Maria and her finance manager. My credit was pulled and my financing was approved. I was asked to pay a 500 dollar deposit since i am in Tennessee and they would hold the vehicle. This deposit was to go toward my down payment when the vehicle was picked up. I was told that i had to pick up the vehicle by 1-1-20 and i was actually picking it up on 12-28-19 and paying the rest of the down payment upon picking up the vehicle. I received a phone call today from Maria my sales person and was informed that the manager ( Robert ) sold the vehicle out from under me even though she told him that i had already purchased the vehicle. Probably to get his own commision or for whatever reason. My financing was already approved and a deposit was already paid to hold the vehicle. The manager told me there is a policy to hold the vehicle only 48 hours. I was unaware of this as the sales lady said that she did not know and the finance manager that i spoke to also did not know this. Either way, I should have received a phone call to tell me someone else was looking at the vehicle and i would have just went to pick it up immediately. I was never offered that chance and was just called to be informed it was sold from under me. This should not have happened as this was already my vehicle and the financing secured with deposit made. That is not a proper way to do business, especially around christmas time just for personal gain. Also i have extra inquiries on my credit report now and my score will drop some, and all for nothing. If this is how this manager does business i do not see why he is there. I would never have someone like that at a business of mine. More

Service manager Amy was very professional and friendly and got my problem solved where others have failed, My van was having problem with acceleration. thank you and got my problem solved where others have failed, My van was having problem with acceleration. thank you More

Maria DeSano made it a pleasure to buy a car. Flew in from Seattle to pick up vehicle. Paperwork and pickup were perfect! Highly recommended. from Seattle to pick up vehicle. Paperwork and pickup were perfect! Highly recommended. More

Good service I have been getting all the maintenance of my Toyota 4Runner at this dealership. I have worked with Chris Walker in the service department and he i I have been getting all the maintenance of my Toyota 4Runner at this dealership. I have worked with Chris Walker in the service department and he is very helpful and my experience with him has been excellent. More

Poor service! Unsafe vehicles! Unfortunately we had a poor experience with this company and no one had been able to help, in fact we expressed our concerns we were accused of “causi Unfortunately we had a poor experience with this company and no one had been able to help, in fact we expressed our concerns we were accused of “causing trouble” wow unreal! This is customer service? This is how you treat a paying customer and prospective future customers? We purchased a used vehicle, mind you we are aware it’s usually “as is” however within a week of driving it we ran into major issues. We brought our vehicle to a Hyundai specialist in hopes that they would just repair any issues since it’s under a Hyundai warranty. Well, come to find out the problem was with the tires (not wear and tear). The GM of Golling was nice enough to replace the tires (we split the cost) however car is still having issues. We were told our alignment needs to be redone by Hyundai but golling is refusing to help so now we have to pay to have a re alignment done. We didn’t purchase a new car, however we spent quite a bit for this used vehicle and it makes noise and has steering issues. All we wanted was a clue/repair as to what the problem is with 2017 vehicle! Completely dishonest if you ask me! Not to mention when I had all 4 tires replaced which the thread was still good they kept the 4 original tires that we paid for. So now they charged us $250 for new tires and kept the original four ... and there is still a problem with car. We were just looking for a safe vehicle to drive and clearly this is not the place. Astonished that instead of rectifying they slander us with being “trouble makers”. 👎 👎 More

Bad Customer Service This dealer is one of the worst dealers I have seen. The staff was rude to me and one of the staff names is Danial broke my seat and he actually admit This dealer is one of the worst dealers I have seen. The staff was rude to me and one of the staff names is Danial broke my seat and he actually admitted it that. It was my first time going there just for an oil change. I had to call them more than ten times just to explain that Danial broke my seat. They treated me so bad and they said that I only have a 2006 Avalon what I'm expecting!!!!!!!. After negotiation, they didn't fix it like it was, they put a piece of steel under the seat just for 5 minutes after I left there dealer. I will never come back again and I already talked to many people that I know about this experience. All I needed from them is to fix my seat like it was nothing much. Badddddddd customer service. More

Very quick and professional service. Everyone is so friendly! Waiting area has improved greatly from last time I was here. Everything explained well to me. friendly! Waiting area has improved greatly from last time I was here. Everything explained well to me. More

Never going back I took my car there for service on a Saturday morning and I paid for my service but didn’t get the complete work finished this time because of the pri I took my car there for service on a Saturday morning and I paid for my service but didn’t get the complete work finished this time because of the price. The next day I noticed my ziplock bag with almost $100 in it emptied out the bag was cut open and all the change was taken they left the ziplock bag. My bag was left in the arm rest which no one should have went in. That morning I seen my bag full of change in my arm rest I had just went into the arm rest to get something while waiting to be greeted. When I went back to the horribly ran business the manager told me that I was liable for things taken from my car and that she basically trusted her employees. So I lost out on the payment that was going to towards my repairs and the money that was stolen from my car. I have been to this location more than once and have no reason to accuse anyone of anything but RIGHT IS RIGHT and WRONG IS WRONG. I haven’t heard anything back from the GM but I’ll be finding me a new Toyota dealer to work with. More