Golling Toyota of Warren

*** I do not, under any circumstances, recommend this dishonest and unethical dealership. I especially do not recommend Adam B. Avoid him at all costs!!! *** I bought a used 2024 Toyota Highlander Hybri dishonest and unethical dealership. I especially do not recommend Adam B. Avoid him at all costs!!! *** I bought a used 2024 Toyota Highlander Hybrid from this dealership sight unseen from out of state in March, 2025. In particular, Adam B. was the salesperson who communicated with me regarding this car. The car is physically beautiful and photos showed that it looked to be in excellent shape. One of my most critical questions was - has this car been smoked in? Adam's first response was that he wouldn't know as the dealership had purchased this car from a dealership in TX. Of course, I pointed out that he WOULD know if he had been inside the vehicle. He then stated (this is all via texts), "Yes, I've been inside of it and usually you would know as soon as you enter the vehicle if they were a smoker. You have nothing to worry about here- this one is immaculate I'm telling you. Smells like a new car". Prior to delivery (for which I paid a $500 delivery fee from MI to OH), he ASKED me for a 5 star review. At this point, I was happy with his service, so I obliged. The car was delivered at night on the back of a flat bed truck (normal way). I texted Adam 1.5 days later telling him the car smelled heavily like cigarette smoke and I wanted the dealership to deal with it. Since he did not respond immediately I also left messages for two different managers. He texted back two days later and told me the transporter must have smoked in the car. This was obviously a lie, as 1- The transporter did not drive the car to my house and 2- the smoke is so ingrained in the car that even putting my hands on the steering wheel for a few minutes makes my hands smell like an ashtray. At this point and several days later Adam arranged for a mobile detailer to come to my house to use an ozone treatment on the car. The detailer had to Youtube the directions as to how to deal with the situation. He left the ozone machine in the car for 4 hours. (A much better rated detailer has since told me the machine would have to run for at least 24 hrs and may never be able to penetrate the material as deeply as needed). The car smells the same or worse than when he started. The detailer also showed me texts where Adam had talked the detailer down in price, stating that I was his wife and had quotes from other detailers. Everyone I have asked to open the car's doors has been blown away with how strongly this car smells like smoke. It is not suble. I would guess the person that had leased it smoked in the car daily, with the windows closed. I have only driven the car three times because it smells so badly. I recontacted Adam today and told him that he could choose to either buy this car back for the exact same price I paid, or send us $2000 (I paid full sticker cost) or I would make sure to let everyone online and the Better Business Bureau know about the dealership's and Adam's deceitful and unethical behavior. I am now stuck with a nearly $50,000 car that may always smell like an ashtray. Again, do yourself a favor and go to another Toyota dealership. More

Richie was great. He was fast efficient and knowledgeable. Good prices. Car was fixed right the first time He was fast efficient and knowledgeable. Good prices. Car was fixed right the first time More

Richie was great, fast efficient and knowledgeable. Car was fixed right the first time. Great dealer. Car was fixed right the first time. Great dealer. More

Andy quoted me $12000 for a used transmission (60k miles) on my RAV4 when the Toyota dealership one town over quoted $6200 for the same part and install. They would not update my quote until I pointed this o on my RAV4 when the Toyota dealership one town over quoted $6200 for the same part and install. They would not update my quote until I pointed this out to them. I would not trust them. More

Great interaction. Very quick and details response. No typical salesman runaround. Even if we didn’t purchase from them (car was sold in a day) we’d definitely look Very quick and details response. No typical salesman runaround. Even if we didn’t purchase from them (car was sold in a day) we’d definitely look to buying from them if they had a similar car. More

Michael Paris was the most incredible, well informed, pleasant, and made my purchase unforgettable! I would recommend this salesperson to everyone! What a valuable asset to Golling!!! pleasant, and made my purchase unforgettable! I would recommend this salesperson to everyone! What a valuable asset to Golling!!! More

$165 quoted for diagnosing the problem. and was charged $183 from Golling. When I questioned the amount, I was told that includes extra costs, a shop charge for repair order. I did not agre and was charged $183 from Golling. When I questioned the amount, I was told that includes extra costs, a shop charge for repair order. I did not agree to any repair at the time. There should be no extra costs. I was told problem was leaking head gasket. The repair cost of $4000+, and also an additional $4500 if the repairs included block or head damage. I wanted another diagnosis, so I took my truck to a family owned car repair business. Total cost of repair- $800. The problem was a leaking coolant hose and gaskets. I asked about Golling Toyota diagnosis. The manager told the the head gasket was checked and no problems diagnosed with it. I asked how Golling came up with their diagnosis and the manager said I need to ask Golling. I'm not bothering to associate with Golling at all. I give them zero. I hope Golling gets whatever is coming to them More

Go see Samantha Steed for all of your new or used car deals!! She’s Fantastic deals!! She’s Fantastic More

Service department top notch, had my car serviced there Chris service rep.took care of everything great guy looks out for the for the customer. Had trans and coolant flush on my lexus plus oil change..bett Chris service rep.took care of everything great guy looks out for the for the customer. Had trans and coolant flush on my lexus plus oil change..better price than lexus dealer. ,thanks again Chris. More