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Golling Chrysler Dodge Jeep Ram - Service Center
Bloomfield Hills, MI
549 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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549 Reviews of Golling Chrysler Dodge Jeep Ram - Service Center
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June 07, 2022
I bought my Jeep JKU a year and a half go from Steve. He informed us of all the options on the vehicle, and made sure it was exactly what we were looking for. I have been back to the dealership for my He informed us of all the options on the vehicle, and made sure it was exactly what we were looking for. I have been back to the dealership for my routine oil changes and would pop into the showroom to see Steve. He always was happy to see us, as he liked to always make sure everything was going well with the vehicle. I have recently contact Steve by phone for a question that came up with my radio. He went above and beyond when I came into the showroom to get the information needed on radio. He was with me the whole time explaining exactly all the steps we had to take to get the information. Steve made sure everything went well and no time was wasted waiting for answers. He has always been very good about answering our questions or concerns. I would highly recommend Steve to all my friends and family. As he is courteous, polite, prompt, and willing to take care any situation that arises. More
by Stephex
June 07, 2022
Terrible service! I was completely dismissed at the service center. Acted like I didn’t know what was wrong with my car based on the fact that I was a woman and nothin I was completely dismissed at the service center. Acted like I didn’t know what was wrong with my car based on the fact that I was a woman and nothing else! Will not be back ever and will tell everyone I know not to come here! More
by Anonymous
Employees Worked With
April 04, 2022
Today I received the best customer service from the service department. Tim Ferrin was polite from the beginning to the end. I didn’t have to wait to be greeted because he approached my car within seco service department. Tim Ferrin was polite from the beginning to the end. I didn’t have to wait to be greeted because he approached my car within seconds. He immediately did a check around my car with me, which no one has ever done! Afterwards he escorted me out to my car which is something no one has ever done either. He was knowledgeable about what I needed to have done and advised me. He was also very friendly in greeting me as well as in departure. Great job Tim! I hope to see you again! More
by angela113okagbare
Employees Worked With
Tim Ferrin
December 09, 2021
Great service very professional always on time prices excellent willing to do more business im excellent willing to do more business im More
by Sunny law
November 10, 2021
Ruben was my salesperson and Adam handled the service on the vehicle they were both outstanding and very kind and nice and went out of their way. Really great people Angela bitkowski the vehicle they were both outstanding and very kind and nice and went out of their way. Really great people Angela bitkowski More
by AngelaBitkowski
Employees Worked With
October 17, 2021
I was impressed with the overall customer service experience with the high standard provided by my Service Advisor, Tim Ferrin and the team. I do recommend this dealership and the service center. experience with the high standard provided by my Service Advisor, Tim Ferrin and the team. I do recommend this dealership and the service center. More
by Ldreizian
Employees Worked With
Tim Ferrin
September 21, 2021
Dropped my car off the night of 6/6/21 to have a Transmission error light looked at. I received a call in the morning from Mike the service advisor about the time needed to diagnose the issue and co Transmission error light looked at. I received a call in the morning from Mike the service advisor about the time needed to diagnose the issue and cost for total diagnostic time/repair. I was informed the issue was identified as a wiring issue with the TCM module and the car would be ready on 6/8. I went to pick up the car the morning of 6/9. I paid and was told the car would be pulled around, I waited 20 mins and noticed customers after me getting their vehicles pulled around. I inquired about what the wait was and was told they will pull it up. I waited another 15 mins and the car had not been pulled up. I walked up to Mike and told him to give me the key which was still in the key box. I pulled the car around myself and noticed the dash trim was bent up and hanging down due to broken mounting clips. This was due to the tech not removing it correctly. I pulled back in to the Service bay and made Mike aware of the situation. He told a porter to take the car back to the tech and have them reattach it. I informed Mike the trim was bent with broken clips and I wanted a replacement (list price $497). He had the porter take the vehicle as I informed him I had to head to work. I received a call a few hours later saying they are replacing the part and it will take a week. Over a week later on 6/17, I called to inquire about the part. Mike said it was on order and I asked him to track it. I got a call a couple of hours later saying the part had arrived. Mike asked when would I like to bring the car in. I informed him he has had the car for over a week and he said he didn’t ask when part came in. The part was ordered on 6/9, shipped out of Romulus, MI and was at the dealer on 6/11. Both labels are on the dash trim part confirm this. I came down to the dealer and asked for the car and the part which I would install myself. How does a dealer not know they have a car or part in their possession? How can the tech think no one would notice the damage? Mistakes happen, but this is just ridiculous. The car was supposed to go to a detail shop and when I informed him of the delay, he asked if I took it to Golling and shook his head at his receptionist. I have overlooked past issues here with a salesman or shuttle driver (pre-covid) whining about distance to drop me home which was within 10 miles. This experience is just ridiculous. The reason people bring their cars to a dealer and pay ridiculous labor rates (over $700 diagnosis) because they expect the people working on their cars to know what they are doing. More
by 13Charger
Employees Worked With
July 29, 2021
Andrew Chandler in the parts department is always pleasant and helpful! He has helped me on many occasions. I live 40 minutes from this dealership. There is a dealership 5 minutes from my home. I br pleasant and helpful! He has helped me on many occasions. I live 40 minutes from this dealership. There is a dealership 5 minutes from my home. I bring my vehicle to this dealership specifically because of Andrew! More
by bknighton717
July 02, 2021
Andrew is awesome to work with on my Jeep builds. Super knowledgeable and responsive. Repeat customer for years! Scott the service tech is very methodical in his work ethic. Zero issues with doing a ton of knowledgeable and responsive. Repeat customer for years! Scott the service tech is very methodical in his work ethic. Zero issues with doing a ton of high $$$ Jeep modifications. Thanks! A+++++ More
by Steve P
June 08, 2021
Andrew and his crew did an outstanding job, they assisted me from the beginning of the sale right thru until it was delivered to my front door. Would gladly give him a call for my next order. Thanks again, E me from the beginning of the sale right thru until it was delivered to my front door. Would gladly give him a call for my next order. Thanks again, Ed More
by e.l.miller
Employees Worked With
