Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Golling Chrysler Dodge Jeep Ram - Service Center
Bloomfield Hills, MI
544 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
544 Reviews of Golling Chrysler Dodge Jeep Ram - Service Center
Sort by
October 17, 2021
I was impressed with the overall customer service experience with the high standard provided by my Service Advisor, Tim Ferrin and the team. I do recommend this dealership and the service center. experience with the high standard provided by my Service Advisor, Tim Ferrin and the team. I do recommend this dealership and the service center. More
by Ldreizian
Employees Worked With
Tim Ferrin
September 21, 2021
Dropped my car off the night of 6/6/21 to have a Transmission error light looked at. I received a call in the morning from Mike the service advisor about the time needed to diagnose the issue and co Transmission error light looked at. I received a call in the morning from Mike the service advisor about the time needed to diagnose the issue and cost for total diagnostic time/repair. I was informed the issue was identified as a wiring issue with the TCM module and the car would be ready on 6/8. I went to pick up the car the morning of 6/9. I paid and was told the car would be pulled around, I waited 20 mins and noticed customers after me getting their vehicles pulled around. I inquired about what the wait was and was told they will pull it up. I waited another 15 mins and the car had not been pulled up. I walked up to Mike and told him to give me the key which was still in the key box. I pulled the car around myself and noticed the dash trim was bent up and hanging down due to broken mounting clips. This was due to the tech not removing it correctly. I pulled back in to the Service bay and made Mike aware of the situation. He told a porter to take the car back to the tech and have them reattach it. I informed Mike the trim was bent with broken clips and I wanted a replacement (list price $497). He had the porter take the vehicle as I informed him I had to head to work. I received a call a few hours later saying they are replacing the part and it will take a week. Over a week later on 6/17, I called to inquire about the part. Mike said it was on order and I asked him to track it. I got a call a couple of hours later saying the part had arrived. Mike asked when would I like to bring the car in. I informed him he has had the car for over a week and he said he didn’t ask when part came in. The part was ordered on 6/9, shipped out of Romulus, MI and was at the dealer on 6/11. Both labels are on the dash trim part confirm this. I came down to the dealer and asked for the car and the part which I would install myself. How does a dealer not know they have a car or part in their possession? How can the tech think no one would notice the damage? Mistakes happen, but this is just ridiculous. The car was supposed to go to a detail shop and when I informed him of the delay, he asked if I took it to Golling and shook his head at his receptionist. I have overlooked past issues here with a salesman or shuttle driver (pre-covid) whining about distance to drop me home which was within 10 miles. This experience is just ridiculous. The reason people bring their cars to a dealer and pay ridiculous labor rates (over $700 diagnosis) because they expect the people working on their cars to know what they are doing. More
by 13Charger
Employees Worked With
July 29, 2021
Andrew Chandler in the parts department is always pleasant and helpful! He has helped me on many occasions. I live 40 minutes from this dealership. There is a dealership 5 minutes from my home. I br pleasant and helpful! He has helped me on many occasions. I live 40 minutes from this dealership. There is a dealership 5 minutes from my home. I bring my vehicle to this dealership specifically because of Andrew! More
by bknighton717
July 02, 2021
Andrew is awesome to work with on my Jeep builds. Super knowledgeable and responsive. Repeat customer for years! Scott the service tech is very methodical in his work ethic. Zero issues with doing a ton of knowledgeable and responsive. Repeat customer for years! Scott the service tech is very methodical in his work ethic. Zero issues with doing a ton of high $$$ Jeep modifications. Thanks! A+++++ More
by Steve P
June 08, 2021
Andrew and his crew did an outstanding job, they assisted me from the beginning of the sale right thru until it was delivered to my front door. Would gladly give him a call for my next order. Thanks again, E me from the beginning of the sale right thru until it was delivered to my front door. Would gladly give him a call for my next order. Thanks again, Ed More
by e.l.miller
Employees Worked With
May 20, 2021
DO NOT TAKE YOUR CAR THERE FOR ANY TYPE OF SERVICE OR EVEN AN OIL CHANGE!!! THEY DO NOT COVER EVEN THE POSTED LIMITED WARRANTY POLICY THAT IS ON THE BACK OF THEIR SERVICE SHEETS!! I bought our used car EVEN AN OIL CHANGE!!! THEY DO NOT COVER EVEN THE POSTED LIMITED WARRANTY POLICY THAT IS ON THE BACK OF THEIR SERVICE SHEETS!! I bought our used car from their used Golling dealership back in 2019 and they gave us lifetime oil changes at Golling in Bloomfield. Tuesday, May 19th at 5PM I took the car in to have an oil change. Wed., May 20th - 50 miles later, the engine seized on the car, oil all over my driveway overnight and ALL OVER THE ENGINE. Golling (Greg Edmonson - Asst. Service Mgr.) was absolutely no help, did not take any responsibility for the bad threading of the seal on their new installed oil filter from the day before. He didn't even remove or look at the oil filter they installed to troubleshoot the problem they caused. They literally did an oil change on my car in 20 minutes on 5/19 and my engine is now f*cked on 5/20! Had to tow the car to them to be told they weren't doing anything to fix the oil leak they caused and they didn't have a mechanic to troubleshoot. WILL NEVER RECOMMEND GOLLING CHRYSLER TO ANYONE! Run! More
by Mrs. Kim
Employees Worked With
April 29, 2021
Mike was very friendly and knowledgeable. He's my go to support guy. Jeep needed new transmission under warranty, he handled talking to corporate and got the job done. support guy. Jeep needed new transmission under warranty, he handled talking to corporate and got the job done. More
by Johngreen49
Employees Worked With
March 28, 2021
Extremely very poor service here at Golling on Telegragh Rd. might want to take pictures of your vehicle, before dropping it off here for service. Because the damages incurred while in this shop will be d Rd. might want to take pictures of your vehicle, before dropping it off here for service. Because the damages incurred while in this shop will be denied. Better yet, Do not go to this Dealership. More
by Qflash2108
March 20, 2021
Jim B was amazing! Very sweet and very helpful! He is always so pleasant! I hope he is always there when I come in as no one has ever been so dedicated! always so pleasant! I hope he is always there when I come in as no one has ever been so dedicated! More
by VickiJ
Employees Worked With
Jim Barriault
