Golling Chrysler Dodge Jeep Ram - Service Center

Adam Osgood is a rare and special service advisor. He is highly professional; takes time to thoroughly understand what is needed; and very knowledgeable in the guidance and reommendations he offers. His cus highly professional; takes time to thoroughly understand what is needed; and very knowledgeable in the guidance and reommendations he offers. His customer follow-up and interpersonal skills are outstanding. Adam is the best service advisor I have worked with over the past 25+ years. More

2001 Sebring We brought it in Saturday morning and were told by Tracey that it would be ready on Monday at 6pm. Monday, Tracey calls in afternoon,car won't be ready until 7pm. OK. Tracey calls back AGAI told by Tracey that it would be ready on Monday at 6pm. Monday, Tracey calls in afternoon,car won't be ready until 7pm. OK. Tracey calls back AGAIN at 5:30p to say that the car needs a shaft but only if the tech working on it breaks it. IF he doesn't break it then we don't need it and we should not have any issues with it in the future. But that it all depends on the mood of the technician! Tracey says she will call back and let us know when it will be done. At 8:30p, when no one had called, we called them and spoke to Jeremy and Karen. We were told Tracey left for the day and the car would definitely NOT be ready by the morning and to call Tracey in the morning. I called Tracey at 7:30am, she claims she never told us the car would be ready Monday at 6pm, she said she didn't leave until 7pm and that she called us at 6:30pm to tell us the car would not be ready (which she did not). Jeff Frank, the manager tells me Tracey left at 5pm so we must have spoke to KC. Then why did Tracey say she was there and called at 6:30pm? He had no clue! He just got caught in a lie! If you're going to lie to your customers, at least get your stories straight! P.S., I hope the technician working on your car is in a good mood, since according to Tracey, that determines what gets done! It's no wonder the US auto companies are losing market share. More