Golling Chrysler Dodge Jeep Ram - Service Center

I took my 2010 Jeep Wrangler Islander in for a problem with the heater not working properly. My service adviser, Jesse Welch, was excellent to work with, as he got my vehicle in and after the assessment with the heater not working properly. My service adviser, Jesse Welch, was excellent to work with, as he got my vehicle in and after the assessment was done (needed a new heater core)set up arrangements for the work to be completed. I was offered a courtesy shuttle for a ride home and a ride back when my vehicle was ready. I bought my Jeep Wrangler in the State of Washington and moved to Michigan early last year. Even though I did not buy my vehicle from Golling's dealership, I have always been treated like a first class customer. The service I have received has always been outstanding, and when my heater core was replaced, I was told it was still under warranty...no questions asked!! I base my customer loyalty on service, and I have nothing but compliments for Golling's dealership, Jesse Welch, my service adviser and the entire service department. More

After having several very poor experiences at another dealership, I was referred to Golling by the director of Mopar, as well as a Mopar employee. As soon as I entered the dealership I could tell this w dealership, I was referred to Golling by the director of Mopar, as well as a Mopar employee. As soon as I entered the dealership I could tell this was going to be a different experience. I was greeted friendly and professionally and my concerns were addressed and respected. When I was told I would be called with information regarding the status of my car, I acutally was. My car was ready on time as promised and was even washed. The old parts were in a box in the backseat, I did not even have to ask for them this time. Previously I was told I could not ask for parts, they were already disposed of, at this 'other' dealership. Overall I had a very positive experience. My car was returned to me in great condition. Of course it was expensive work but there's nothing that can be done about that. Should my car need work in the future, I will be returning to Golling. More

The interface was pleasant and efficient. My car was immediately checked and Jason provided information on the likely causes of my car's issue. He was very friendly and knowledgeable. immediately checked and Jason provided information on the likely causes of my car's issue. He was very friendly and knowledgeable. More

Shane was very knowledgeable and helpful. I walked out with the parts we needed to fix our Dodge truck. Awesome service, service was quick and accurate. with the parts we needed to fix our Dodge truck. Awesome service, service was quick and accurate. More

Sue Saylor took care of me in the body shop. She was efficient and extraordinary! I will keep coming back and will be delighted to refer! Please take time to to pat her on the back! Highly satisfied efficient and extraordinary! I will keep coming back and will be delighted to refer! Please take time to to pat her on the back! Highly satisfied customer! Maureen Hayes More

Always great service, Victoria is always helpful, knowledgeable and polite. I recently had my Jeep Commander detailed, interior and exterior, beautiful job! Will continue to have all my future auto knowledgeable and polite. I recently had my Jeep Commander detailed, interior and exterior, beautiful job! Will continue to have all my future auto body / service done at Golling. Thank you Sandra Mathia More

I went in for an oil change and tire rotation, but my steering wheel also pulsed while braking. The service guy told me they would take a look at it. He called me a half hour later and told me I needed steering wheel also pulsed while braking. The service guy told me they would take a look at it. He called me a half hour later and told me I needed new brakes - I should be happy though because the brakes on the car are the original brakes and I "got a really good life out of them." The problem was that my car has >108,000 miles on it. I had the same dealership put new brake pads on my car around the 50,000 mile mark, and I changed my own brakes and rotors at around 100,000 miles. The current brakes are off-brand, and only about 7,000 miles old. The guy sounded really surprised when I told him to leave the brakes on - almost like I was taking a big chance by not having them put on new brakes (and rotors) for me. More

Mr. Belzyt has never been less than professional during our visits. He has immense vehicle knowledge & shares freely. He realizes an informed customer is a satisfied one. our visits. He has immense vehicle knowledge & shares freely. He realizes an informed customer is a satisfied one. More

I was having issues with the air conditioning and heat not coming on properly. I made an appointment with Jason and he had the matter taken care of within two hours. He arranged for a rental car for me not coming on properly. I made an appointment with Jason and he had the matter taken care of within two hours. He arranged for a rental car for me and after running a couple errands nearby, I was back in my own vehicle in no time, with the problem completely resolved. Thanks for the quick turnaround and great service. More

Victoria was very friendly and cordial. She called me as soon as diagnosis of my car was complete. The issues I am not as pleased with are the high prices of labor and parts (even with a Chrysler employee d soon as diagnosis of my car was complete. The issues I am not as pleased with are the high prices of labor and parts (even with a Chrysler employee discount), and no offer to show me removed / replaced parts. In addition, two "upsell" services were suggested, which I rejected. Frankly, I came away wondering if I had been taken for several hundred dollars more than if I had gone to another mechanic. I recommend Golling's sales department, but this experience has left me wary of Service in the future. More