Golling Chrysler Dodge Jeep Ram - Service Center

worst service department I ever delt with On June 15th 2015 I purchased a New Jeep wrangler Unlimited and a grand cherokee. the Wrangler is now bought back because after 4 failed repair attemp On June 15th 2015 I purchased a New Jeep wrangler Unlimited and a grand cherokee. the Wrangler is now bought back because after 4 failed repair attempts they decided they wanted to do something about it. I have also had to take the grand cherokee in 3 times just to get the driver seat fixed. Because of them I will never purchase another FCA product. More

knowledgeable tech tech Ryan Steele was very good at explaining what was done. thank you I hope he takes care of my Cherokee every time I come back. tech Ryan Steele was very good at explaining what was done. thank you I hope he takes care of my Cherokee every time I come back. More

Excellent Service and Staff I've had service done here on multiple occasions. I have also had service done at other dealerships and I've never been to one like Golling. They ac I've had service done here on multiple occasions. I have also had service done at other dealerships and I've never been to one like Golling. They actually seem concerned when there is an issue with the car and they do everything they can to help in a cost effective and time efficient way. I have had a couple warranty claims done here while under Chrysler warranty as well as recalls and oil changes. The staff go out of their way to help and get the problem solved. My service adviser ( Anthony ) treated me like he had known me for years even on my first visit there. They even replaced a couple parts complimentary because they felt they shouldn't have been sold that way ( Chrysler certified pre-owned ) and were apologetic for not catching it before the sale. I think they just may have earned themselves a customer for life! More

Quick in and out oil change I just had my first service on our 2015 Grand Caravan, an oil change at 9457 miles as called for by the van's diagnostic system. The quick change was I just had my first service on our 2015 Grand Caravan, an oil change at 9457 miles as called for by the van's diagnostic system. The quick change was great; in and out in about 40 minutes with a car wash included. The price was fair and I left very satisfied. My only issue is that I had to ask if the vehicle was ready and the folks in the service department weren't overly friendly or outgoing. But they were not rude either. So all-in-all, it was a good experience and I will definitely return. More

Efficient Fast and efficient. Pleasant experience. While getting oil change John informed me that there was a recall on my car and it was fixed that day. Saved Fast and efficient. Pleasant experience. While getting oil change John informed me that there was a recall on my car and it was fixed that day. Saved me an additional visit. More

Thank you Melisa Hurst Came to dealership to get my regular oil change. Once there Melisa informed me that I had a recall and a security flash update required on the vehicl Came to dealership to get my regular oil change. Once there Melisa informed me that I had a recall and a security flash update required on the vehicle. Needless to say I wasn't happy about having to wait around for at least 2 hours. Good news... Melissa and service team was able to get the oil change, recall and flash update done in less then 2 hours. Good job team!! More

Oil change and recall repair Both service man that worked with me and my van were excellent. The one with my oil change was professional and quick. The one with my recall was i Both service man that worked with me and my van were excellent. The one with my oil change was professional and quick. The one with my recall was informative and explained the next steps of the process with me as well. More

Uconnect software update I called in regard to a Uconnect software update on my 2011, 300. After many minutes on hold, the girl told me she found it, so I made an appointment I called in regard to a Uconnect software update on my 2011, 300. After many minutes on hold, the girl told me she found it, so I made an appointment to have it updated. The info. was not on the work order when I arrived. The service personnel couldn't locate it initially either. Eventually another service person demonstrated where to locate the update in the Uconnect system. I waited over an hour and checked back, and was told they were having problems doing it. I called Uconnect and gave them the number of the update. I finally got a manager involved, who was very nice, and tried to assist. I was told it did go through??? (Not able to verify). But, on the way home, I went to make a call and my entire phone directory was empty. I will try to reload it with my Bluetooth. However, if I can't, I will return and they can assist me. More

Excellent service! Ryan Bruyere was our service advisor and he was most professional in handling our problem. His patience in explaining the technical details of our pr Ryan Bruyere was our service advisor and he was most professional in handling our problem. His patience in explaining the technical details of our problem was very appreciated. We highly recommend Golling and Ryan to handle our service issues. More

Outstanding I recently came in for service and an oil change on a busy Thursday evening. I was in/out in under an hour. The Service Department personnel are alw I recently came in for service and an oil change on a busy Thursday evening. I was in/out in under an hour. The Service Department personnel are always helpful and courteous. A trait which is becoming all too rare these days More