Golling Chrysler Dodge Jeep Ram - Service Center

Terrible Service Department-Very Bad Attitude & Can't Repair I have purchased my brand new Dodge Ram 1500 from this dealership so I thought I would support and have it serviced here. Over the past year I have be I have purchased my brand new Dodge Ram 1500 from this dealership so I thought I would support and have it serviced here. Over the past year I have been into this dealership to make warranty repairs at least 5+ times for the same issues and they always relay "that we fixed your issue". Not once was this the case, and I have even received my truck after it has been "fully repaired" over and over and got in it and happened to see absolutely no change to what I brought it in for even though they claimed to have fixed it. I am not sure if they are just so inexperienced or just not up to doing the work and take the easy way out. I have even found a dirty rag left right on my engine after I drove it down the street after a "repair" and they gave it back to me which I only found out because my engine was smoking and could have probably caught fire. I made this note to them, they didn't even apologize or say sorry or anything about it just said okay which is terrible service. Now that all my warranty work was done by them and still not repaired, no other dealership will work on it unless Mopar customer service approves and pays for it since this service department is the one that messed up and couldn't fix the repairs the 5+ times I have brought it in for the same issues. After I have addressed these issues with their service manager, they said sorry all damages are on you and now that it is slightly over my warranty period 1,000 miles that they can't do anything since it's not under warranty and that it was my fault that I did not know it was not repaired now and even though it was their fault they never repaired it when they had told me. The service department did not like my comments about how I was mistreated and since my truck is such an inconvenience to them and I do not trust their work because they couldn't fix the issues the times I brought it in for warranty service, they stated they are now refusing to ever take my truck in or service it again based on the service manager's discretion. This behavior is totally unacceptable and I would never recommend this service department to anyone. Damaged the truck and now refuse to do any service even though they were the ones that gave me back my truck still damaged...Please save yourself the time and money and go to a different dealership who not only respects you but owns up to their own service quality. More

Best service I've ever experienced Service Adviser Adam is very professional always kept me in the loop. Advised me the cost of repairs which were not covered on my extended warranty. Service Adviser Adam is very professional always kept me in the loop. Advised me the cost of repairs which were not covered on my extended warranty. I've never experienced that before. Will continue to go back for maintenance and repairs regardless is covered by warranty or not. More

Jim is always great to work with in service! He always keeps constant communication with me. My vehicle has always been ready when he promises. keeps constant communication with me. My vehicle has always been ready when he promises. More

I brought my jeep in 4 months ago for heat problems. I was told it was the actuator. Fast forward to now, still having the same problem. Contacted dealership spoke with assistant manager Armondo. He was told it was the actuator. Fast forward to now, still having the same problem. Contacted dealership spoke with assistant manager Armondo. He was rude again. Stated that the dealership didn't make a mistake without checking first. I kept asking him to see if the heater core was checked during the first visit and he kept saying, "what do you want me to do." He raised his voice, cut me off, didn't listen and refused to provide a solution. When I asked for the owners extension, he refused to give it to me. I called back and the secretary transferred me to a higher up voicemail. I shouldn't have to pay extra for something the dealership should have fixed the first time. More

Excellent Service Advisor Jim is an awesome Service Advisor. He makes sure all of your needs are taken care of and he keeps you well informed on the entire process. Thank you f Jim is an awesome Service Advisor. He makes sure all of your needs are taken care of and he keeps you well informed on the entire process. Thank you for your help with my Pacifica. More

Complete Unprofessionalism I would rather give a negative rating if that is possible. Absolutely Rude professionals. Height if unprofessionalism. I leased a car from Golling I would rather give a negative rating if that is possible. Absolutely Rude professionals. Height if unprofessionalism. I leased a car from Golling and my oil change indicator came after 11 months (as I drive less). 1) When I called them, the manager says, "Why are you changing the oil after 1 year?". I was surprised and called up another dealer to ask "when is it recommended to change the oil?". They said, whenever the vehicle indicates to change the oil, you should change. :) 2) The salesman had promised me that when I go there for an oil change, he would be able to help me with a free oil change coupon. I called up to check and the salesman no more works there. I spoke to the manager in case he can help me. The manager's response was. Call the previous salesman (Who already left) and ask him to come and pay for you. We do not provide that service. There is definitely a better word to pick rather than speaking this language. He probably needs some training on that. I do not recommend this dealer for service just for this kind of attitude. More

Great dealership with great employees The employees at Golling are kind, passionate, and understanding of my issues and always look for the best deals for when I was in need. They go way b The employees at Golling are kind, passionate, and understanding of my issues and always look for the best deals for when I was in need. They go way beyond their own means to ensure I’m not being jipped. Even if it doesn’t mean a sale for them, they also offer neutral advice for my own financial situation. Dave, the car salesman, was the one who I sat down most with. Great person and great dealership overall. More

Always go to him for any parts or accessories for my Jeep and my truck. He is extremely knowledgeable and very easy to deal with. Thanks again and my truck. He is extremely knowledgeable and very easy to deal with. Thanks again More

Pete’s customer service is remarkable. I have worked with him for a year with my first lease and he has always been incredibly helpful no matter how small a question or problem may be. I have recommended sev him for a year with my first lease and he has always been incredibly helpful no matter how small a question or problem may be. I have recommended several family members come to work with him as well. More

To whom it may concern.I do not have nothing but good To whom it may concern. I do not have nothing but good things about the profesional and kind service that I receive from Mr. Dave in the service depa To whom it may concern. I do not have nothing but good things about the profesional and kind service that I receive from Mr. Dave in the service department. More