Golling Chrysler Dodge Jeep Ram - Service Center

As a 1st Responder, this is the worst experience I've had with a dealership in my entire history of driving. The dealer kept my vehicle 17 days. Had they taken the P S Pump (power steering) apart completel with a dealership in my entire history of driving. The dealer kept my vehicle 17 days. Had they taken the P S Pump (power steering) apart completely the 1st time I brought it in when the P S fluid was boiling, perhaps they would have seen the bottle had began melting and would ultimately fail, as it did. I paid approx. $200 for nothing. They gave the car back, stating it was good. The 2nd time I brought it in for the same reason (boiling P S Fluid), they did not have a P S Fluid bottle in stock to complete testing (???). Waiting a week just for the bottle and for them to break down the system to confirm the failing pump. D. Denson then advises me the P S Pump would take another week to arrive. I advised him I was a 1st Responder and elderly persons were depending on me, I asked for a loaner. He stated they don't do loaners, and stopped there. He made no conscious effort to speak with his manager to see what options were available to asset me, as my warranty only covered 2 days rental for labor only, not waiting for parts. Most GREAT dealerships will at least give an option. Not allowing a person who did not have the power to say "Yes," tell me "No," I took it upon myself to contact Manager, J. Frank via vml. He approved 2 days of free rental. However, because I had waited almost 2 weeks to get to that point, I had already found other transportation options via family. Next, D. Denson advised me that P S Pump they ordered did not make it on the truck. He then says, do you want to go with the aftermarket part that your warranty offered because they can get it to you the "SAME DAY." Really? He never told me they could get the part to me the "SAME DAY" until after my truck had been sitting there over 2 weeks. Wow. Zero is too high for this one. D. Denson was not aware that I checked with the parts department on the OME P S Pump who advised me that the pump has been on backorder for 20 days! Really? Was D. Denson aware of this and intentionally caused me to wait knowing the part was on backorder for 20 days? Another "Zero" experience is when I called him to check if he ordered part from my warranty the previous day as he advised, he stated, "No. I can't hold on the phone all day. I have customers to take care of." Wow. I guess I was just an alien passing by. Finally, on the day to pick up my truck, I asked the $30 credit they gave me for a car rental can be used towards an Uber to get there. I would pay Uber, and they would take $60 off my bill. The manger, Greg said, "No. We can't do that." Really? Wow. These guys are just way too relaxed and act like the own the dealership, which wouldn't be a problem if they did not have bad attitudes. As a result, I will NEVER but a Chrysler again, let alone go to the dealership. My truck drives like crap. It does not sound the same as I took it in, and the wheel alignment is off because the steering wheel is not even centered when straightened out. I feel these things were done to my jeep intentionally because some people are just jealous haters who don't want you to have anything nice. I left J. Frank a message complaining about my experience, and he never called back. They have taken their past successful ratings for granted, clearly. More

I'd give 'zero' if possible. If your Chrysler, Jeep or Ram need service, go to another dealer. Their service lane ignored my concern about the brakes on our truck. Their 'vehicle inspection' found no is Ram need service, go to another dealer. Their service lane ignored my concern about the brakes on our truck. Their 'vehicle inspection' found no issues, but less than 3,700 miles after the service visit at Golling, our truck requires over $2,000 of brake repairs - pads, rotors and two calipers. All regular/routine maintenance had been done at Golling, but they never alerted me to a potential brake issue that would have cost a lot less if taken care earlier. I have email Jeff twice and he has not responded to either email. Maybe the one star rating will get his attention. More

Had an oil change done yesterday and requested a heavier weight oil, and it didn't have to be synthetic. The service guy indicated there would be an upcharge, but didn't say exactly how much. I assumed mayb weight oil, and it didn't have to be synthetic. The service guy indicated there would be an upcharge, but didn't say exactly how much. I assumed maybe 5-10%. Boy, was I wrong. Instead of the typical $40 oil change, I was hit with a $71 oil change! I've changed oil in my own cars for decades and still can't imagine how they are able to justify the additional cost, even if the oil comes out of individual cans instead of a pumper. In any case, you would think these guys would give you a heads up. It's not the money, I can afford it. But a surprise like that is just bad business. Let's see it they they publish this review. I doubt it. More