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36 Reviews of Golf Mill Ford - Service Center
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July 20, 2018
WORST SERVICE EVER If there were a way to rate negative stars, I would. I tried out this service department due to them being able to fit me in prior to the 2 dealership If there were a way to rate negative stars, I would. I tried out this service department due to them being able to fit me in prior to the 2 dealerships closer to home. Worst decision I've made in the 3-1/2 years of owning my Ford Escape. The first time I went in, the axle and sway bar were replaced (under extended warranty). The noise that caused me to bring my car in to begin with continued to occur after getting the car back. So, bring on take two....Dropped the car off Tuesday after work. Didn't hear anything on Wednesday....Nothing by lunch Thursday so I message the service adviser, Bill Cotton and he tells me they put about 5 miles on the car and haven't heard the noise since the car had been back. He said they'd try one more time on Friday. I message him Friday afternoon and they still can't hear the noise. I said "OK I'll come pick up the car" and I go after work. (Keep in mind, each trip is 10-15 miles each way depending on home or work and all during rush hour!) They wash the car and bring it up front. When I climb in the car, the noise (a clicking type sound) happens clear as day without even putting the car in gear, just turning the steering wheel. I stand around waiting for Bill to come back, go in and ask someone to call him back over or ask for someone to come out and help and they say "He should be back shortly." 20 mins later....still waiting.....I go ask again and the cashier and runners explain service is closed at 6 so what is going on. (Thanks for telling me after waiting over 30 mins!!!!) I then explain to the quick lanes service adviser what is going on and he writes out another RO for the car to be left and worked on Saturday. Next morning, first thing - text from Bill (service adviser) saying I needed to come in Monday because they aren't hearing this sound and they can't do anything if they don't hear anything. (Understandable.) So I go in a couple hours later (Saturday) and hop in the car and there's no noise. Great! I take the car home. Saturday around 6:30- CLICK CLICK CLICK! I have my boyfriend take a video of the noise and I send it out to Bill. I don't expect a reply until Monday seeing as it's after hours Saturday and closed on Sunday but I didn't get a call or message or anything by Monday at lunch. Monday during lunch, the car is making the noise again so I set my phone to record the noise on video and send it out (11:30 am?) Haven't heard anything back by 5 so I call and leave a message for Bill. Then I call and leave a message for Dean (Service Manager). Follow up Tuesday with a text - no reply by end of day so I call again with no answer. Wednesday - same thing, so I call the service director, Bill and leave a message as well as Bill. STILL NO REPLY! Thursday at 2:51 PM I get a text saying "Hi Alison I swear I just seen this. I am sorry I was not ignoring you. That bing (*being) said Dean and I both listened to the video twice and really did not hear what you are talking about. I have to find one of my own loaners for you because i cannot put you back in an enterprise because you are out of days. and the speed you were going is definitely not parking lot speed. (I had to drive from one lot to another....note: when dropping off the car, I explained that the noise happens when turning the wheel when stopped or moving slowly.) When I get a loaner in. probably be Saturday bring it back in please. i will text you tomorrow and tell you if i have a car." At this point, I AM DONE! I paid my deductible for a problem you haven't solved. I want to go to a RELIABLE service dealership and I'm not paying again. I've requested a refund so I can have another dealership take a look under the warranty and was told "unfortunately not the claim has been submitted". So now I have to go somewhere else to have my car looked at and diagnosed because after dropping off the car the second time the only thing this service department did was put 5 miles on the car, park it, and wash it. I've filed my complaint with Ford Corporate. Here's one review. Expect as many more as I can possibly make. Send me my refund and be done with it!!!!!! More
by fudge310
June 17, 2018
great sales person and service really great service the salesman nino is really helpful in taking time to take care of his customers even when he's helping someone else bought my 1s really great service the salesman nino is really helpful in taking time to take care of his customers even when he's helping someone else bought my 1st care here that's why I went back More
by billsharon2
Employees Worked With
Nino Pekmez
April 05, 2018
Good to be at Ford. The employees of the Golf Mill Ford service center are approachable,friendly as well i can say.Gives importance to us as the clients to what we need The employees of the Golf Mill Ford service center are approachable,friendly as well i can say.Gives importance to us as the clients to what we need to any given time by updating through emails,to upgrade by offering good quality of work that don't have in any other dealership.We appreciated the good service that we experience in this dealership.Thanks to Darwin Linsangan Sr.,for accomodating us to make this dealership possible.. More
by marilyn3
Employees Worked With
March 31, 2018
Excellent service Ford gives amazing offers and opportunities for purchases. I was very satisfied. Never did I feel pressured I only felt informed while I purchased. Th Ford gives amazing offers and opportunities for purchases. I was very satisfied. Never did I feel pressured I only felt informed while I purchased. Thank you ford! More
by Javier
Employees Worked With
Jose Sanchez
November 14, 2017
Senior Sales Team Leader Excellent Service!! Darwin was great to speak with and knowledgeable of the vehicles technology and features. He spoke really well and clear and want Excellent Service!! Darwin was great to speak with and knowledgeable of the vehicles technology and features. He spoke really well and clear and wanted to make sure we felt good about the vehicles we test drove. The entire staff at Golf Mill Ford were wonderful. Mark, Nick, Darwin and Christian treated us really well. Mark stood out the most joking with us and just having a great time as my wife and I shopped for one vehicle but ended up buying two. My wife first purchase had her very excited but after the paperwork was done and we had left for the weekend by Monday or Tuesday my wife did not want the vehicle. We did return the vehicle to the dealer because she just didn’t like an “all wheel drive” and preferred front wheel drive which I thought - this is great I’m going to save money and I sure did save $$. My wife is use to front wheel drive and that’s what she wanted and the dealer did everything to make her very happy. I walk in on an early Saturday morning just for an oil change and battery and a few hours later walked out with two vehicles. Once everything was finalized and my wife returned the first vehicle we ended up with a 2017 Ford Edge Titanium for her and a 2015 Ford Edge Sport. The dealer made sure we were very happy with the purchases and made sure my wife was very happy. We are very pleased with this dealership and look forward to coming back in 4-5years for upgrades to new model Ford Edges. I’ve purchased a total of three vehicles so far at this dealer and by the way the service people are also great and attentive to our needs and expectations. Ramon More
by 1412350214
Employees Worked With
Other Employees :
Mark, Nick, Christian 4th person (Homer Do'h) Can't remember his name...
January 22, 2016
Unsatisfied customer I bought a used car a little over a year ago with an extended warranty from bumper to bumper. I recently had to bring it in for service and had a bad I bought a used car a little over a year ago with an extended warranty from bumper to bumper. I recently had to bring it in for service and had a bad abs wheel sensor, and was told that it wasn't covered due to rust. I was very unhappy, so I took it to a small certified shop and they were able to get the warranty department to fix it at no charge. In my opinion I think they are taking advantage of people by selling you coverage and not even trying to get them to pay for it, like in my case. The sad part is that last year I also bought a brand new car from them, for sure that was the last time I deal with this dealer for anything. They have just lost a good customer. More
by Phil mustang gt
Employees Worked With
Service manager chris, Jorge Edwards
July 07, 2015
Issues from the start Throughout my time with Golf Mill Ford, they were often unwilling to help with or listen to issues I was having with my car. Recently, I had been hear Throughout my time with Golf Mill Ford, they were often unwilling to help with or listen to issues I was having with my car. Recently, I had been hearing a buzzing/ humming sound from one of my tires. The mechanic at Golf Mill told me to "turn the music up" if it was getting too loud and that the noise was due to a lack of tire rotations. (Not true. I do tire rotations at home). As you can imagine, I wasn’t convinced and the noises were making me uneasy. I ended up going to another dealership that was recommended to me by a family member. The wheel bearing/ hub was in bad shape and needed immediate attention. How the mechanic at Golf Mill didn’t come to that conclusion is beyond me. They were not only irresponsible, but uncooperative. I had transmission issues from the second I bought my car (Ford Focus). It shuddered and shook when switching gears. First, they told me it takes a while for the transmission to get used to your driving style, and you had to break it in. That didn’t work. Then, they said they can’t/ won’t do anything about it because that’s how the car is made and it’s not their concern. Interestingly enough, when I went to the other dealership for the wheel issue, they fixed the shaking and shuddering by doing a SIMPLE update. The car works like a gem now! Do yourself a favor and DO NOT come here. Golf Mill is in it for the money, and their customer service is appalling. There are MANY other Ford dealerships a little farther from the area that have fantastic service and actually care about your satisfaction and safety with your vehicle. People generally come to Golf Mill because of the location, and that’s why they are able to continue their crappy service. I learned that the hard way! If you really want good service, go to Napleton Ford! They were a lifesaver. More
by manny1
Employees Worked With
Rick Fish
June 29, 2015
Appointment AT 1pm car still parked at 3:15 Appointment made last week for 1pm it's now 3:15pmand I notice car is still parked and not yet checked ! I'm waiting in lobby !!! Really? Unacceptable Appointment made last week for 1pm it's now 3:15pmand I notice car is still parked and not yet checked ! I'm waiting in lobby !!! Really? Unacceptable service More
by Joko5923
Employees Worked With
Rob weich
October 25, 2014
Can't Even Change Oil Correctly Purchased a 1 year old used vehicle (with 30,000 miles). Was told an oil change and multi-point inspection had been done several times before purchas Purchased a 1 year old used vehicle (with 30,000 miles). Was told an oil change and multi-point inspection had been done several times before purchase vehicle by salesman (and again by service department) . 1 week after purchase, oil life warning came on and I noticed that the recommended oil change date was already 1 month passed according to window sticker. Decided to also check the air filter before taking in the vehicle and noticed that it was beyond filthy (and that is an understatement). They obviously lied about both the inspection and oil change. Either that, or they decided that spending the $10 to replace the air filter was too much on a $30,000 vehicle. When confronted, they tried telling me that the air filter could have gotten that dirty by sitting on the lot after they did their inspection. At this point, they were just insulting my intelligence. They agreed to do an oil change, free of charge, and I had already changed the air filter myself. Less than a week later, the oil pressure warning light came on while driving on the interstate. Looking closer, the undercarriage of the vehicle was soaked in oil. The service department apparently forgot how to put an oil filter on and all of the oil was practically all gone. More
by Seth Hunter
Employees Worked With
Chris Nibbio
April 19, 2014
Mr marks Horrible service AFTER u purchase. Sold me a car out of alignment and will not repair the issue.... terrible way to treat people! Never again...... Horrible service AFTER u purchase. Sold me a car out of alignment and will not repair the issue.... terrible way to treat people! Never again...... More
by jason marks
Employees Worked With
asst GM Nick
