Golf Mill Ford

BEWARE!!!!!! They are aggressive and sleazy in their sales approach. If you do not buy a car from them they will call and HARASS you several times a day almost demanding that you buy a car from them. sales approach. If you do not buy a car from them they will call and HARASS you several times a day almost demanding that you buy a car from them. They think it is funny. Do yourself a favor and go anywhere else. More

The 27th of July I test drove a used vehicle from this dealership. I went over the vehicle with extreme detail. From the 28th-30th, we negotiated over the phone and came to a price agreement. I contracted dealership. I went over the vehicle with extreme detail. From the 28th-30th, we negotiated over the phone and came to a price agreement. I contracted on the on the evening of the 30th and drove the vehicle home. Note that my home is approximately 45-50 miles from dealer. As soon as I got home, I backed into my driveway and experienced a popping and jerking of the vehicle which I felt could potentially serious damage. I then exit the vehicle and discover someone had hit a curb and damaged one of the wheels. I parked the vehicle and did not drive it until I contacted the dealer Monday morning. On Monday morning I called the dealer several times and their response was...we will look into it and call you back. Just as I suspected...NO CALL BACK. I called Tuesday and was finally told they would repair the vehicle and rim. I was told that the vehicle needed to be back at the dealer on Tuesday night or first thing Wednesday morning to get the rim fixed because that is when their "rim guy" is there. In summary, my vehicle sat at the dealer until Friday. I was waiting to hear from Golf Mill Ford but....NO CALL BACK. I finally called them on Friday. After a dozen calls I was told my vehicle had to go to Chevy dealer for repair. My vehicle sat at Chevy from Friday morning (so I was told) to Monday. My vehicle finally made it back to Ford on Monday. I asked If I can pick my vehicle up while I had a ride there. It was then I found out THEY NEVER FIXED MY RIM! Even after the sense of urgency to get it there the prior week for the "rim guy". I was livid! My car sat there from Tuesday to Fiday and they didn't do a damn thing to it. On Tuesday morning (August 9th), I received a call from the Golf Mills Ford dealer telling me my vehicle was ready for pick-up. I explained that I did not have a ride and requested someone pick me up as a courtesy, since I was suppose to have my vehicle several days ago. I was then told to give their porter directions to my house and I was put on the phone with a guy who did not speak English. I did my best to explain and he said he was on his way. Several hours of sitting around the house....the guy NEVER showed up! I called the dealer again and I was told, we will call you back. An our later, I called again and was told the same thing. Thirty minutes after that I received a call and was told someone was on their way to get me. Keep in mind, I live 45-50 miles away. The dealer shows up to get me in a customers vehicle that was in for service! We finally arrive at the dealer and I wanted to talk to the General Manager (Mario) about everything that has transpired. Mario was the most ignorant, unprofessional person I have dealt with to this point. His resolution to all of my problems was...we gave you a free tank of gas! Really!? To wrap this up, I went out to my vehicle after speaking to the useless GM and discovered they put 237 miles on it. Another disappointment! Thanks for the gas Mario! If anyone ever considers buying from this dealer, please do not. Save yourself the headache. More

I contacted Golf Mill Ford through the internet and with a quick response from Clara I received a quote through my email. Upon coming to the dealership I met with Tom who was one of the nicest, knowledgeabl a quick response from Clara I received a quote through my email. Upon coming to the dealership I met with Tom who was one of the nicest, knowledgeable and to tell you the truth a salesmen not too bad on the eyes. He was able to get my into a Fiesta for the right price! Although as a woman I did get a bit confused, Pete was able to walk me through it all even held my hand to the finance office. All in all I would highly recommend this dealership! More

I contacted this dealer by via email by responding to an online listing of theirs, asking for more information on a specific car. I was then contacted, by return email, by their Internet Sales Manager, Clar online listing of theirs, asking for more information on a specific car. I was then contacted, by return email, by their Internet Sales Manager, Clara Sassone. I explained that I knew exactly what I was looking for in a car (2011 Fusion S) and I'd seen one of their vehicles listed after an online search and and used the site's "contact us" option to express my interest. I asked her to provide me a price quote for the car in question, taking into account any discounts Golf Mill Ford (GMF) may be offering and the rebates that I knew Ford was offering for this model. Well I never heard back from Clara but the next day Tom called me from GMF, said he worked on GMF's internet sales team, and asked when I could come in and drive the car. I explained that I didn't need to drive the car, I'd already driven one set up exactly as the one they were offering and had been impressed with it. I told Tom that all I needed from him was a net price (GMF's best price, tax, fees, and less any rebates) to know if I wanted to buy from GMF, and that I was going to purchase a car from some dealer within the next 3-5 days. Tom said he would get back to me with the numbers I was asking for. That was on a Friday. I didn't hear from him (or anyone at GMF) again that day, or the next (Sat), or on Sun. Finally on Monday, I emailed Clara Sassone again, since she had identified herself as the Internet Sales Manager for GMF, and asked if they were at all interested in selling me a car, because I had asked twice about prices and no one was responding to my requests. The following day, Tuesday, Matt Klinicki called and said he was responding to my email contact about a car. I repeated all the same information I'd shared with Clara Sassone and Tom by email and phone, and again said that I'd appreciate GMF's pricing on a specific 2011 Fusion S. I also asked that the URL link to the car's window sticker be emailed to me along with the price quote. Matt said he'd take care of it. Late that afternoon I got an email from Matt which included the URL link to the car's window sticker and the message that he couldn't provide me any pricing information - in other words, quote me price for the car - without first getting a deposit from me. I couldn't believe this. They wanted me to give them money in the form of a deposit before they would even tell me what they would charge me for a vehicle, and that's after having had to ask three times over four days for a price quote from them. In my opinion this takes car dealer sleaziness to an entirely new low. I emailed Matt back that I thought it was ridiculous for GMF to think that I would give them a deposit for a car before they would even tell me what they would charge me for that car. I will be buying a car in the next couple of days and that money will not be spent at Golf Mill Ford - now or ever. And I will tell as many people as possible about this dealer that feels a customer needs to put down a deposit before being told a price. Stay as far away from Golf Mill Ford as possible. In my opinion, it is a dealership that can't be trusted and doesn't deserve any customer's attention, and certainly not their money. More

The service team at Golf Mill greets you with a smile. They are friendly. But they consistently over promise and way under deliver. We have, regrettably, been taking our cars to them for the past 4 years. They are friendly. But they consistently over promise and way under deliver. We have, regrettably, been taking our cars to them for the past 4 years. I was stupid. Not sure why I kept going back. But I will not be going back again. The latest mistake: They sold a special order part, that had been ordered for me, to someone else. And I didn't find out until I drove to the dealership for my appointment. They didn't know it had been mistakenly sold. And didn't tell me until I called back 2 hours later to check on their progress - job supposed to take 2 hours. I would find somewhere else to take your car for service. Fool me once, shame on you. Fool me twice....you know the rest. More

This is far the best dealership i have been too. I was referred here by my husband's father who had purchased a Ford Explorer and has been happy with his truck. I came in, i remember this was a snowy and referred here by my husband's father who had purchased a Ford Explorer and has been happy with his truck. I came in, i remember this was a snowy and cold day, but that did not stop me and my husband to buy a pre owned vehicle. Mark Gurgone was the one who attened us very helpful he answered all of our questions.I told him that i was referred by one of thier previous customers, he asked me for his name and he was in the system,they were going to send him the $100 check. But for my expierence it was great the vehicle we were interested was ready in no time, took it for a test drive, Mark showed me the great features the car had, also told me if we buy the vehicle we get free oil changes for a year and a half and car washes for lifetime this was a deal i couldnt miss. This was a my first but certainly not my last car from Golf Mill Ford. Great service, great sales people and great prices! More

I have inquired about an Escape Hybrid they had in stock and I got a reasonable and a fair quote back from a girl named Clara who was supposedly the internet sales manager at Golf Mill Ford. After I receive and I got a reasonable and a fair quote back from a girl named Clara who was supposedly the internet sales manager at Golf Mill Ford. After I received the quote, I gave them a call and so they set me up with a salesman whose name was Chris. The guy was friendly and seemed like he knew what he was talking. After test driving the vehicle Chris gave me the financing options and everything seemed to fit the quote I have been given before but I wanted to get some extra perks and a little bit lower monthly payment. Chris called over his manager Mario who was a very pleasant guy. Mario said we already qualify for a year and a half of free oil changes and he will also throw in a lifetime of free car washes to keep my gas saver clean. After talking to Mario for a little bit we came to an agreement and I got my payments lowered. I am very satisfied with this dealership and I will definitely buy my next car if it's new or used. Thank you Golf Mill Ford. More

Wow, I have to say Golf Mill Ford is a great car dealership all the way around. I walked in there thinking I was going to either get the run around or not be able to get the car I wanted. First, I c dealership all the way around. I walked in there thinking I was going to either get the run around or not be able to get the car I wanted. First, I called in and spoke to a lady on the phone. She told me the Dodge Charger I wanted was still in stock and answered all the questions I had, she was really nice. Which everyone knows, all car dealerships lie just to get you in the door. So I went there even though I didn't think the car was still there. So when I walked into the dealership, Jorge walked up to me asking how he can help me out. He was nice young man, willing to work with me. Needless to say the girl didn't lie to me and the car was still there! I was shocked. Jorge took me looking around their used car lot to see if I liked anything else they had so we could test drive the cars I was most interested in. I also have to say that Golf Mill Ford has a lot of nice pre owned cars. Even though I had let Jorge know from the start that my credit wasn't the worst but not the best either, it didn't seem to change anything. Typical salesmen would have brushed me off like it was nothing but he seemed not to care. That was great. I felt really comfortable working with a guy that didn't try to degrade me or get over on me because I was a woman and my credit situation. So we ended up test driving 3 different makes before I still went with the Dodge Charger, it was my favorite. The salesman knew every answer to every question I had. This was also a plus, seeing I wasn't asking questions on a Ford product. It makes buying a car so much easier when you have a salesmen who is nice and helpful.I love my car and Jorge definitely helped me out. He gave me a great price with the best interest rate that was possible with my credit. The managers I dealt with were also very nice and helpful. It was a great experience for me from the time I called into the dealership to driving away in my new Charger. I will be referring anyone that asks me where I got my car to Jorge Collazo at Golf Mill Ford. Thanks again... More

When I pulled into to Golf Mill Ford I felt like I had VIP service. You can tell their salesmen were anxious to help me out. It was my first time buying a brand new car, and I was a little nervous. James VIP service. You can tell their salesmen were anxious to help me out. It was my first time buying a brand new car, and I was a little nervous. James Miranda was a nice man who actually walked up to my car and greeted me with a smile. I purchased a brand new Ford Escape and James helped me and made my buying decision a lot easier than I expected. He helped me get financed at a great rate, even after I went to 3 other dealers that wouldn't work with me or wanted to give me an outragous interest rate. He helped me find the car that was right and knew Ford's products very well. I love the fact that he took time after I bought my car to help me set up my Sync, which I happen to love.I definitly will refer family and friends to Golf Mill Ford.I EVEN GOT A YEAR AND A HALF OF FREE OIL CHANGES WITH MY PURCHASE!! When the time comes to trade in my Escape, I will be back to Golf Mill Ford. Thank you James, you made my car buying experience so much better than the rest!! More