Golf Mill Ford

During our test drive of a used Ford Explorer I had asked where the 4 wheel drive button. Our salesperson said the vehicle was all wheel drive. We ended up purchasing the Explorer and a couple days later w where the 4 wheel drive button. Our salesperson said the vehicle was all wheel drive. We ended up purchasing the Explorer and a couple days later while reading the owner's manual, I realized the vehicle we had purchased was not all wheel drive, but rather rear wheel drive. Our salesperson outright lied to us. Golf Mill will not take the vehicle back nor were they willing to help us locate a 4x4 without losing tons of money. We've never been so upset in our lives. Beware of their dirty practices! More

Easily my worst experience with a car dealership. They had some new guy, supposedly with 12 yrs of experience help me with a Ford Edge SE. I told them on the phone I already knew I wanted the car, just n had some new guy, supposedly with 12 yrs of experience help me with a Ford Edge SE. I told them on the phone I already knew I wanted the car, just need to see with they could match the deal Schaumburg Ford was offering. So I come in, they guy didn't know how to use a computer to look up his inventory so we had to walk to the lot. He asked if I wanted a test drive and I said NO. I've already driven the car twice. So he said we'd just drive the car up to the front of the lot. He LIED. He proceeded to get on the street and wasted 20 minutes driving somewhere then having me drive back. We drove back, then I waited for almost 30 minutes for a trade-in value. Not sure why that couldn't have been done during the test drive I was forced to take. They lowballed my '01 Highlander at $1500. KBB shows 4600-5200. Schaumburg was going to give me $5200. Then it went downhill quickly from here. He scribbled some numbers on a piece of paper, then wanted me to sign it and give him $100 to go try to "get a deal". That is when I flipped. I told him I'm not signing that paper with scribbles or giving you $100 or a credit card. Then he proceeded to tell me I wasn't being truthful with the trade-in offer from Schaumburg. I had to demand my keys 5 times before I finally was able to leave. I was talked down to as soon as the negotiations started and felt threatened by the sales guy as I was leaving the building. Then two days later, he has the nerve to leave a voicemail asking me to come back and be "more reasonable" about the trade value of my car. I ended up going back to Schaumburg Ford where they treated my professionally and like a CUSTOMER, they located a vehicle and gave me top dollar for my trade. Niles Ford won't be number 1 much longer they way they operate. More

We drove from WI to visit this dealership after viewing several of their online listings that were at a great price. After looking at several Ford Escapes, we decided to purchase a used 2010 4WD Escape on several of their online listings that were at a great price. After looking at several Ford Escapes, we decided to purchase a used 2010 4WD Escape on their lot - only to find out after the papers were signed that the salesman had flat out lied to us about the vehicle being 4WD (it was only FWD), and that they had charged us almost $1,000 more than their online listing price for this vehicle. After bringing these issues up with the manager, the only resolution the dealership was willing to make was to refund us the difference in price between their online listing and what they initially charged us. The employees at this dealership are great salesmen, but horrible at resolving customer service issues - we were talked down to the entire time, told that - despite the fact that both the salesman AND the manager had told us prior to the sale that this vehicle was a 4WD - it was our fault we didn't make sure this vehicle was a 4WD. And when the issue of the price discrepancy was first brought up the manager's first words to me were '(A refund) It's not going to happen', that 'Our online listings are like using a coupon, if you don't have it with you then you don't get the price'. If you buy a vehicle from this dealership, do you homework ahead of time and make sure you are getting exactly what you want at a fair price, because this business does not deserve the BBB rating it last received. More

I am very happy with my new 2010 Ford Escape and the great deal I got from Golf Mill Ford. I worked with Art Therios and he was very polite and understood my budget and needs. His boss Pete Vittas was great deal I got from Golf Mill Ford. I worked with Art Therios and he was very polite and understood my budget and needs. His boss Pete Vittas was able to get to my budget and I am so glad. Thanks guys! More