Golf Mill Ford

I was extremely skeptical about going to look at a car at Golf Mill Ford. I already had presumed that my experience was going to be an all around nightmare. My credit was far from perfect, so I was concerned Golf Mill Ford. I already had presumed that my experience was going to be an all around nightmare. My credit was far from perfect, so I was concerned that I wouldn't be able to qualify for a car loan as well. With all this on my mind, I decided to go anyway because its a few miles from my home. As I pulled up to the dealership, I took a deep breath and got out of the car, expecting those "sharks" to come attack me. No such luck. I walked into the dealership with a few friendly hellos and one gentleman opened the door for me. I was taken aback because this man wasn't dressed in a golf mill ford shirt, like the other men. He was dressed in a suit and very polished. He said, "Welcome to Golf Mill Ford, my name is Russell." I immediately felt relaxed and comfortable. I was upfront with him and explained my credit situation and he said no problem lets sit down and see if I can get you pre-qualified. Within 20 minutes he showed me what cars were within my budget. The second car he showed me was a Focus; I drove it and loved it. We went back into the dealership, I signed some paperwork and was done in about a hour and a half. Once my car was ready, he walked me to it and made sure I knew how to work everything. He took time to explain the functions of SYNC and I drove off. A few days later, Russell called to follow up and make sure everything was ok. This was my third time purchasing a car and by far the best experience I've had. Numerous friends and family members have dealt with Russell based on my experience and their experiences are very similar. He is professional, poised, friendly, and most important, helpful. If your in need of a car make sure you go to Golf Mill Ford and ask for Russell Shores More

I went into Golf Mill Ford looking for the new Focus ST after my current car had been flooded due to the heavy storming that had been happening. The salesman immediately came to ask if I needed assistance after my current car had been flooded due to the heavy storming that had been happening. The salesman immediately came to ask if I needed assistance and I stated the reason for my visit. He asked if I wanted to test drive the vehicle, and I said no as I had previously at another dealership when I was narrowing my options the previous week. He proceeded to get the keys anyway to show me the interior of the car and all the functions that myfordtouch had to offer. While in the car, he started it and drove me around the block, despite my earlier denial to the test drive. I told him I was interested in purchasing the vehicle, and we went inside to work on the numbers. While inside, I stated that I was looking to finance on my own, and that if that was no a possibility I would have to come back later in the week with a cosigner. He said it shouldn't be a problem, and we continued with the transaction. About 30 minutes later, he went off to get me the financing and I sat around for about 2.5 hours waiting. He came back and told me I was approved through Ford, and he proceeded to take a 5,000.00 dollar deposit from my bank account. An hour after that, he said I was ready to head into the finance office, but that while I would be able to drive off with the car that day, I would have to return within the week with a cosigner. This was not what we had discussed or agreed upon when he took the down payment from me and I voiced my concern, and that I was unwilling to complete the transaction and that I wanted my down payment back. He asked me to hold on a sec, which turned out to be closer to an hour, only to return saying exactly what he had said going in. The manager was with him, and he asked why I had changed my mind so late in the process, and I told him in explicit detail. He then turned to his salesman and asked if what I said was true to which the salesman denied everything. "I thought so", the manager said and then proceeded to find a very nice, round about way of calling me a liar. He then tried to sell me other cars on the lot before returning my down payment. I walked out, saying that they wasted my time, and cost ford a longtime customer, which happened to be true, and as I was leaving, the manager was still trying to back up his salesman, and dealership. I called Ford corporate customer relations when I returned home and informed them to what the dealership was doing, to which they seemed truly shocked, appalled, and genuinely apologetic. They said they would contact the dealership and that I should hear back from them within a few days. I heard back from the dealerships customer relations manager the next day. With a feigned tone, he asked what the dealership could do to win back my business to which I quickly replied nothing due to their lack of professionalism. He then offered to see what he could do about the price, and that he would call me the next day to which I agreed. The next day, I did receive a call from the dealership, but not from the man I had spoken to the day before, from the very same salesman who had started this mess to begin with, and then flat out lied to the manager to save himself. He said they were still working on numbers and that I would receive a call the following day. The following day I did receive a call from the dealership, but this time by another employee, and from THEIR PERSONAL CELL PHONE (very unprofessional, not to mention that I don't want my personal information on someones personal phone), who again said that they were still trying to figure something out and that I would receive yet another phone call the next day, which I never received. More

For a company to have success it starts with an excellent sales representative. This is why we must commend Bryan Fulton at Gold Mill Ford in Niles Illinois for the excellent job he is doing. The minute my sales representative. This is why we must commend Bryan Fulton at Gold Mill Ford in Niles Illinois for the excellent job he is doing. The minute my daughter and I drove into the dealership, Bryan approached us with a big smile on his face and welcomed us. He showed us around the lot and pointed out all their specials and what they had to offer. We could tell he knew a lot about the vehicles in the lot because he was able to give us information on every vehicle he showed us as if he owned them all. Bryan introduced us to Devin Bandy and Jeff Angelini who are also two great sales representatives that were extremely helpful in providing us with further information about the vehicle we had in mind. We were very pleased with the offer that was given to us, Bryan’s excellent customer service skills and great personality that we ended up purchasing two vehicles. My daughter walked out with a Ford Edge and I walked out with a New Explorer. It is great when you have sales representatives that can produce maximum results for their company—Bryan is an awesome sales representative. If you want a new vehicle, great price and excellent service, visit Golf Mill Ford. BG&DR More

The worst dealership in history. Liars and crooks abound! Saw an ad about a new car which & they had 120 in stock at a price point. When I called, I gave them the features I wanted. They had at least 5 or 6 I Saw an ad about a new car which & they had 120 in stock at a price point. When I called, I gave them the features I wanted. They had at least 5 or 6 I could see immediately. When I got there, they told me they have only 1 in stock and its manual. Shouldve left then. I didnt have a ride home because my car had been totaled so I figured Id see what else they had. I gave them a price range and what I was looking for. I saw my car and loved how it looked and drove. He gave me a price and we negotiated. Unfortunately my cell phone died so I didnt have access to the internet. While going over the paper work, we talked about the extended warranty. Since it was a used car and Im scared about getting ripped off, I asked questions about the protection program and they gave specific answers. I was told it covered routine things, including brakes after normal wear and tear. I asked them and they very clearly stated that the plan included routine wear and tear for 3 years. "You just pay $100, like a deductible. That is ALL you pay, including parts and labor." Since the plan included roadside assistance and I was paying for it w/another provider, I figured it was only a few dollars more per month than what I currently paid, so I got it. I left feeling OK. I didnt like the bait and switch but since I liked the car I ended up with better than what I went there for, no harm done. 3 days later Im at work and a coworker asks what the car looks like. I do a google search to show her some pictures. Well what do ya know, I their ad see my car (I checked the VIN#), for well less than he quoted me and still less than what I negotiated. Coworker says: call them. they should refund you the difference. I called, complained, they said theyd send a check. 1 week later, I have warning lights going off. A friend who worked on cars says, not a big deal, the sensor might have just come loose. It happens, dont freak out. I call and am told to bring it in at 7 am. When I arrive, Im told they cant work on it until the salesman gives approval & he comes in at 9. (why tell me to come in at 7?) The salesman arrives around 9, and Im told he wants to speak w/me. When I get to the salesman, he is clueless about why I am there, said he did not ask to speak with me, and asked what was going on. I told him, he didnt seem to give a crap, and said "Tell him so-and-so approves it." I go back to service & tell him this. He says he needs paperwork stating that. He storms off to sales and comes back about 30 mins. later saying he got approval and theyre going to look at it. He comes back about 45 minutes later and tells me the sensor needs to be replaced, no biggie, but while they were back there looking at the rear tires, he noticed it needed rear brakes, the whole shebang, replaced. I am stunned at this point. "I just bought this car A WEEK AGO." "Maam, this is just regular wear and tear. There isnt anything defective, they just need to be replaced as routine maintenance." "I realize that. I just bought the car a week ago. So they sold me a car knowing it needed new brakes." "Well they are going to replace everything for free." I shouldve told them to cancel the purchase and walked out. A few more weeks later, I still havent gotten my new plates. I call the secretary of state. Im told they shipped to my address a week earlier & to wait a few more days because they should arrive soon. I wait more than 3 weeks & still nothing. I call the secretary of state again. They tell me it looks like the dealer requested the plates be sent to them. I call the dealer. They tell me theyve been sitting there for over 3 weeks. I asked why no one called me. They tell me they sent a postcard in the mail. I asked why, after 3 weeks of not getting a response to their postcard, they didnt call me. I dont get an answer but I get an offer to pick them up that night. I tell them I cant and they offer to ship them overnight. I said, OK. She puts me on hold so she can pull them and put my work address on them for shipping. She comes back and tells me shell put them in the mail & Ill get them in a week. When I asked her about overnighting them, she said they only do that in certain circumstances and well...shes just the operator. I ask for a manager. After being rude on the phone, he agrees to overnight them & said they don't send them in the mail cause mail gets lost. But not hearing from me didn't make you think the postcard got lost?!? On day 90 after hearing some rattling, I take the car in. Needs new shocks. Not covered under limited sales warranty, not covered under extended policy. Service admitted me to me that sales lied about the policy. I told them Im speaking w/an attorney & will be picking the car up to have someone else look at it because 2 mechanics that I contacted & that I trust said it doesn't sound like bad shocks. Service says they have 1 HR of labor on the car & asks if they can charge me for 30 mins. ARE YOU KIDDING ME?!? DO NOT GO HERE. Turns out it wasn't shocks. These morons installed the brakes WITHOUT THE DANG HARDWARE KIT. Ive been waiting 7 weeks for a refund on the gap insurance & they claim they never got my paperwork. I WENT IN IN PERSON TO SIGN IT YOU MORONS. Worst dealership in history!!!! More

My check engine light went on. So I decided to take my truck to the dealer hoping they will tell me what the problem is. I did scan it with my scanner and read the code P0451. They did confirmed it and to truck to the dealer hoping they will tell me what the problem is. I did scan it with my scanner and read the code P0451. They did confirmed it and told me that I need to replace fuel tank pressure sensor which would cost $795 at their shop. I didn't have that kind of money at that time so I asked them to give me the part number so I can fix it myself (I usually fix my cars by myself). When I got home and started looking for part it appeared that they gave me the part number for the tire pressure sensor. I did pay $133 for this check up. They could've gave me the right number. ANother thing they were trying to charge me extra $17 for repairs which the didn't do. I asked them "what it is for?" They took the $17 charge off without any explanation. Will never go there again. Thanks for nothing More

I bought my first new ford explore xlt at golfmill ford its exactly what I was looking for great suv with plenty of room when I got there they treated us like family, the saleman ivan resendiz was great an its exactly what I was looking for great suv with plenty of room when I got there they treated us like family, the saleman ivan resendiz was great and show us a couple of suv,s and me my wife felt comfortable there because he was taking his time to showing us around and not pressuring us to buy the first car we saw,I would recommed this dealer to family and freinds. More

Ivan Resendiz was very helpful in the buying of my moms first car. The knowledge and helpfulness of Ivan Resendiz was exemplary. This was the first stop we were making in the car shopping experience but af first car. The knowledge and helpfulness of Ivan Resendiz was exemplary. This was the first stop we were making in the car shopping experience but after the great deal made to us we never made it anywhere else. If anyone is ready to buy a car and needs great help go here and ask for Ivan Resendiz. More

Everything was good until they had me sign. DO NOT PUT ANY TRUST in these people because they will not miss the opportunity to scam you. 1. Was not given the price I negotiated with the salesperson ANY TRUST in these people because they will not miss the opportunity to scam you. 1. Was not given the price I negotiated with the salesperson on the invoice. The selling price was higher by $895. The finance invoice I was given to sign had a total of the sale price + rust protection + taxes. The finance guy Fernando did not clearly break the price down with me to make sure everything was right. After I went home and itemized everything, I found out that the selling price was higher by $895. I got the selling price over email (internet price), which gives me additional proof of the price I was promised. I showed this to them to make the correction on the invoice and the are giving me the run around. They didn't call me back to discuss this, they didn't coordinate with the internet sales manager and the salesperson to verify my claim. There is a big disconnect between the internet sales manager, sales person, and finance. When I was given an offer everyone was very eager to reply to my emails and call me to lure me in for a deal, but when numbers did not add up after the sale, my emails are replied after days, after several calls, and still my issue is not resolved. I feel that I am constantly given the run around. No service after the sale at all... 2. Extended Service Protection, Safeguard, and Gap were thrown in the invoice without me asking for them. The Finance guy did not clearly go through the invoice to show me what was added after we negotiated a price. Even worse, the Finance guy made it clear that all of these are added free of charge to me because I would go through Ford financing, and that "Ford is doing this to protect their investment in case they have to repo my car". 3. Went to the dealership to cancel the Extended Service Protection, Safeguard, and Gap, and was told the finance guy, Fernando, who did my paperwork was not in and he is the only one who can process the cancelation. I live 45 mins away from the dealership, but was very willing to make the trips out there for service before all of this happened. I was asked to go the next day when Fernando is in, but when I did he was out and another finance guy processed the cancelation, which was a simple piece of paper that I had to sign. I don't see why this couldn't have been done the first time I went there. 4. Did not find out until after talking with Ford corporate that I had a 2yr/30,000mile basic maintenance on the car from Ford. This was never mentioned to me at the dealership. My guess is that it is because they wanted to charge me for every maintenance visit during those 2 years. 5. Couldn't opt out the VIN window etching that costs $300. I was promised that insurance companies will give me a discount for it. After calling two major insurance companies, AAA and All State, I found out that neither of them offer the discount for VIN window etching. I have since found out that VIN window etching kits only cost $30 6. Couldn't opt out the Rust Protection package that costs $1,395 Their excuse for not letting you to opt out is that they already apply one coating to the car. Then they call you after you buy the car to bring the car in for a second application. I doubt this rust protection package is protecting anything, other than their own interest in scamming you. Cars these days are made from the factory to better withstand rusting, no need for dealer addons. Don't fall for it! More

Worst experience ever. Twice! The salesmen are the slimiest!! SO MUCH BS. Just trying to get them to give me a quote took hours of listening to them hard sell, they refused to even give me a price, wh slimiest!! SO MUCH BS. Just trying to get them to give me a quote took hours of listening to them hard sell, they refused to even give me a price, when they finally did, it was way more than other quotes. OVERPRICED - They had the car I wanted but wouldn't give me what I knew was a fair price, libertyville ford BEAT THEM BY $800 for the same car and I didnt even have to bargain with them to get it. I cant express how annoying and terribly treated I was at this dealership by TWO different "Managers". More