Golf Mill Ford

We were initially very undecided on which vehicle we wanted to purchase. Mike Jackson and Bryan Fulton were very informative and helpful in our decision making. We did not feel any pressure or rushed. T wanted to purchase. Mike Jackson and Bryan Fulton were very informative and helpful in our decision making. We did not feel any pressure or rushed. They were both very professional and pleasant to deal with. We got a great deal and the overall experience was great. We would highly recommend Golf Mill Ford. More

I purchased a 2014 Ford Explorer, from Golf Mill Ford and my sales rep, Christian Oceguera was great. I went to other dealerships but Christian's professionalism, knowledge and passion for Ford products rea my sales rep, Christian Oceguera was great. I went to other dealerships but Christian's professionalism, knowledge and passion for Ford products really helped me with my purchase. Mr. Oceguera took the time to listen to my needs and made a recommendation based on what I needed. If you're looking for a new car and want an excellent car buying experience, work with Christian, at Golf Mill Ford. FYI - When I went back to the dealership to pick up my plates Christian spent 30 minutes with me making sure I was happy. Christian answered any questions I had. It was busy but he still took the time to follow up with me and I truly appreciate his customer service. More

Sales people were very friendly, but this dealer was unwilling to offer a fair price for my trade-in. Their trade-in offer was 3 thousand dollars lower than what I was offered by the dealer I bought unwilling to offer a fair price for my trade-in. Their trade-in offer was 3 thousand dollars lower than what I was offered by the dealer I bought my new car from More

Great car, got a deal here! Like some buyers, I came in Great car, got a deal here! Like some buyers, I came in to purchase a new car I test-drove much earlier, this would be my first American car and the Great car, got a deal here! Like some buyers, I came in to purchase a new car I test-drove much earlier, this would be my first American car and the car exact car I wanted to buy down to every detail. Week later armed to the teeth with printouts, e-coupons, and online price estimates from other locations as well as internet club prices, I was ready to negotiate. My wife and I arrived on the weekend, it was busier than usual. Christian reviewed the information and came down on the price far below what I was expecting to pay. To top that off his manager Jeff gave me the most for my trade. Logically I was expecting the hammer to come down at the financing however Russel was able to get me the rate I requested, for the duration I wanted, with no hassle. Somehow the whole time there was no pressure, even when optional equipment and services were presented. We are thrilled with the car, the sales and service areas are very clean. Based on my experience here, I would recommend Golf Mill Ford. More

On October 19th my son and I can in to the Golf Mill dealership to start looking for a car, Sammy Bournias approach us to see if there anything can help us with, I explain what I was looking to do, he s dealership to start looking for a car, Sammy Bournias approach us to see if there anything can help us with, I explain what I was looking to do, he said he can help us so we began looking at cars, even though Sammy is only there for a short time, I like to say he was very helpful and kind to my son and I even though we had him running back and forth looking for the right car and we found it finally, He was also very helpful when it came down to drawing up all the paperwork. I would like to say he is a very good Sales Representative. And then I got a call from Sammy to let me know that I was not able to keep the car and had to bring it back in, when I got there Anthony Quinones approach me to see if there was something he can help me with, I explain why I was there, he then began to help me trying to figure out how I can keep the car, he to was very helpful and kind even though I was a little upset, Anthony work very hard at helping me out to be able keep the car that I purchase a week prior. he to is a very good Sales Manager. I would send anyone to Sammy or Anthony to purchase a car because the two of them work hard in helping you. I am very grateful I had Sammy and Anthony there to help me. More

Golf Mill Ford was an excellent dealership with whom to work as they explained the process step by step and made sure that I was comfortable with every decision being made. They helped explain how the car work as they explained the process step by step and made sure that I was comfortable with every decision being made. They helped explain how the car worked to me, which was very helpful because I was not used to driving a new car. I really love my Ford Fiesta, and Ray, Damian and Tony all took excellent care of me! More

I visited in Golf Mill Ford in the market for a Ford Fusion. When I called I was told that they had 4 or 5 in stock and if I let them know when i would be there they would have them ready for me to look Fusion. When I called I was told that they had 4 or 5 in stock and if I let them know when i would be there they would have them ready for me to look at. Also told me that they were having their "one day factory invoice pricing sales event" where they would sell a car to me at the factory invoice price. Sounded good, so I told them when I would be there. When I arrived, the salesman took about 25 minutes to find the ONLY model that they had in stock. While I took it for a test drive, the salesman was constantly badgering me with questions about how I liked the car. The questions he asked were transparently designed to manipulate my responses. I knew more about the car than he did, and when I asked questions, I got the impression that he was making up answers that would help sell the car. After the test drive, we sat down at a desk and I asked about the factory invoice price (that the woman on the phone had promised me) and he said he couldn't give me that information unless I was ready to buy a car. I said "how can I commit to buying a car when I don't even know what the price you promised me is?" He said "if I'm going to negotiate with you I have to know you are going to buy." I said "I'm just asking for information that I was promised." After more b.s. he reluctantly got up, disappeared for about 10 minutes and came back with a paper that had the invoice figure. While I was waiting for him, I overheard another salesman not recognizing a person on the phone who he had apparently talked with earlier, covering his tracks by saying, "oh yes! we were just about to pull your deal for you, Sunshine." Sunshine????? - very insincerely patronizing. I got the overall impression, not only from the salesman who was "helping" me, but from the whole place, that I could not trust anything that went on here. It actually turned me off to buying a Ford from any dealer. I thought I was in a time warp from 1970 when this kind of stereotypical manipulative behavior ran rampant. Later I read (and wrote) a Yelp review, and saw that this is not an uncommon experience for people who visit this place. I later bought another car from a dealer where the salesman listened to me, was informed, didn't pretend to care about my concerns, was completely knowledgeable about the vehicle, treated me with respect, did not use high pressure tactics, saw me as a human instead of just a means to make a sale, and gave me an incredibly fair price. More

I was extremely skeptical about going to look at a car at Golf Mill Ford. I already had presumed that my experience was going to be an all around nightmare. My credit was far from perfect, so I was concerned Golf Mill Ford. I already had presumed that my experience was going to be an all around nightmare. My credit was far from perfect, so I was concerned that I wouldn't be able to qualify for a car loan as well. With all this on my mind, I decided to go anyway because its a few miles from my home. As I pulled up to the dealership, I took a deep breath and got out of the car, expecting those "sharks" to come attack me. No such luck. I walked into the dealership with a few friendly hellos and one gentleman opened the door for me. I was taken aback because this man wasn't dressed in a golf mill ford shirt, like the other men. He was dressed in a suit and very polished. He said, "Welcome to Golf Mill Ford, my name is Russell." I immediately felt relaxed and comfortable. I was upfront with him and explained my credit situation and he said no problem lets sit down and see if I can get you pre-qualified. Within 20 minutes he showed me what cars were within my budget. The second car he showed me was a Focus; I drove it and loved it. We went back into the dealership, I signed some paperwork and was done in about a hour and a half. Once my car was ready, he walked me to it and made sure I knew how to work everything. He took time to explain the functions of SYNC and I drove off. A few days later, Russell called to follow up and make sure everything was ok. This was my third time purchasing a car and by far the best experience I've had. Numerous friends and family members have dealt with Russell based on my experience and their experiences are very similar. He is professional, poised, friendly, and most important, helpful. If your in need of a car make sure you go to Golf Mill Ford and ask for Russell Shores More

I went into Golf Mill Ford looking for the new Focus ST after my current car had been flooded due to the heavy storming that had been happening. The salesman immediately came to ask if I needed assistance after my current car had been flooded due to the heavy storming that had been happening. The salesman immediately came to ask if I needed assistance and I stated the reason for my visit. He asked if I wanted to test drive the vehicle, and I said no as I had previously at another dealership when I was narrowing my options the previous week. He proceeded to get the keys anyway to show me the interior of the car and all the functions that myfordtouch had to offer. While in the car, he started it and drove me around the block, despite my earlier denial to the test drive. I told him I was interested in purchasing the vehicle, and we went inside to work on the numbers. While inside, I stated that I was looking to finance on my own, and that if that was no a possibility I would have to come back later in the week with a cosigner. He said it shouldn't be a problem, and we continued with the transaction. About 30 minutes later, he went off to get me the financing and I sat around for about 2.5 hours waiting. He came back and told me I was approved through Ford, and he proceeded to take a 5,000.00 dollar deposit from my bank account. An hour after that, he said I was ready to head into the finance office, but that while I would be able to drive off with the car that day, I would have to return within the week with a cosigner. This was not what we had discussed or agreed upon when he took the down payment from me and I voiced my concern, and that I was unwilling to complete the transaction and that I wanted my down payment back. He asked me to hold on a sec, which turned out to be closer to an hour, only to return saying exactly what he had said going in. The manager was with him, and he asked why I had changed my mind so late in the process, and I told him in explicit detail. He then turned to his salesman and asked if what I said was true to which the salesman denied everything. "I thought so", the manager said and then proceeded to find a very nice, round about way of calling me a liar. He then tried to sell me other cars on the lot before returning my down payment. I walked out, saying that they wasted my time, and cost ford a longtime customer, which happened to be true, and as I was leaving, the manager was still trying to back up his salesman, and dealership. I called Ford corporate customer relations when I returned home and informed them to what the dealership was doing, to which they seemed truly shocked, appalled, and genuinely apologetic. They said they would contact the dealership and that I should hear back from them within a few days. I heard back from the dealerships customer relations manager the next day. With a feigned tone, he asked what the dealership could do to win back my business to which I quickly replied nothing due to their lack of professionalism. He then offered to see what he could do about the price, and that he would call me the next day to which I agreed. The next day, I did receive a call from the dealership, but not from the man I had spoken to the day before, from the very same salesman who had started this mess to begin with, and then flat out lied to the manager to save himself. He said they were still working on numbers and that I would receive a call the following day. The following day I did receive a call from the dealership, but this time by another employee, and from THEIR PERSONAL CELL PHONE (very unprofessional, not to mention that I don't want my personal information on someones personal phone), who again said that they were still trying to figure something out and that I would receive yet another phone call the next day, which I never received. More

For a company to have success it starts with an excellent sales representative. This is why we must commend Bryan Fulton at Gold Mill Ford in Niles Illinois for the excellent job he is doing. The minute my sales representative. This is why we must commend Bryan Fulton at Gold Mill Ford in Niles Illinois for the excellent job he is doing. The minute my daughter and I drove into the dealership, Bryan approached us with a big smile on his face and welcomed us. He showed us around the lot and pointed out all their specials and what they had to offer. We could tell he knew a lot about the vehicles in the lot because he was able to give us information on every vehicle he showed us as if he owned them all. Bryan introduced us to Devin Bandy and Jeff Angelini who are also two great sales representatives that were extremely helpful in providing us with further information about the vehicle we had in mind. We were very pleased with the offer that was given to us, Bryan’s excellent customer service skills and great personality that we ended up purchasing two vehicles. My daughter walked out with a Ford Edge and I walked out with a New Explorer. It is great when you have sales representatives that can produce maximum results for their company—Bryan is an awesome sales representative. If you want a new vehicle, great price and excellent service, visit Golf Mill Ford. BG&DR More