Golf Mill Ford

Best dealership in all of Chicagoland! Great customer service from all of the staff at golf mill ford ! I came in looking to purchase a new car (SUV particarly.) and left completely satisfi Great customer service from all of the staff at golf mill ford ! I came in looking to purchase a new car (SUV particarly.) and left completely satisfied with service and a vehicle beyond my expectations. Highly recommend Vincent Polo-sales. Best guy in the room! Thank you! More

Satisfied with the attentive response to my concerns. Satisfied with the help from Ray on several issues. Did not like the way the discount was listed on price of car. Saw that on my cell phone . Green do Satisfied with the help from Ray on several issues. Did not like the way the discount was listed on price of car. Saw that on my cell phone . Green dot for explanation of the discounts was not that obvious. Ray is a great guy to work with. Still waiting for my Florida plate and documentation to arrive. Would have preferred to have that sent to the dealer as I had done in the past . More

WORST SERVICE EVER If there were a way to rate negative stars, I would. I tried out this service department due to them being able to fit me in prior to the 2 dealership If there were a way to rate negative stars, I would. I tried out this service department due to them being able to fit me in prior to the 2 dealerships closer to home. Worst decision I've made in the 3-1/2 years of owning my Ford Escape. The first time I went in, the axle and sway bar were replaced (under extended warranty). The noise that caused me to bring my car in to begin with continued to occur after getting the car back. So, bring on take two....Dropped the car off Tuesday after work. Didn't hear anything on Wednesday....Nothing by lunch Thursday so I message the service adviser, Bill Cotton and he tells me they put about 5 miles on the car and haven't heard the noise since the car had been back. He said they'd try one more time on Friday. I message him Friday afternoon and they still can't hear the noise. I said "OK I'll come pick up the car" and I go after work. (Keep in mind, each trip is 10-15 miles each way depending on home or work and all during rush hour!) They wash the car and bring it up front. When I climb in the car, the noise (a clicking type sound) happens clear as day without even putting the car in gear, just turning the steering wheel. I stand around waiting for Bill to come back, go in and ask someone to call him back over or ask for someone to come out and help and they say "He should be back shortly." 20 mins later....still waiting.....I go ask again and the cashier and runners explain service is closed at 6 so what is going on. (Thanks for telling me after waiting over 30 mins!!!!) I then explain to the quick lanes service adviser what is going on and he writes out another RO for the car to be left and worked on Saturday. Next morning, first thing - text from Bill (service adviser) saying I needed to come in Monday because they aren't hearing this sound and they can't do anything if they don't hear anything. (Understandable.) So I go in a couple hours later (Saturday) and hop in the car and there's no noise. Great! I take the car home. Saturday around 6:30- CLICK CLICK CLICK! I have my boyfriend take a video of the noise and I send it out to Bill. I don't expect a reply until Monday seeing as it's after hours Saturday and closed on Sunday but I didn't get a call or message or anything by Monday at lunch. Monday during lunch, the car is making the noise again so I set my phone to record the noise on video and send it out (11:30 am?) Haven't heard anything back by 5 so I call and leave a message for Bill. Then I call and leave a message for Dean (Service Manager). Follow up Tuesday with a text - no reply by end of day so I call again with no answer. Wednesday - same thing, so I call the service director, Bill and leave a message as well as Bill. STILL NO REPLY! Thursday at 2:51 PM I get a text saying "Hi Alison I swear I just seen this. I am sorry I was not ignoring you. That bing (*being) said Dean and I both listened to the video twice and really did not hear what you are talking about. I have to find one of my own loaners for you because i cannot put you back in an enterprise because you are out of days. and the speed you were going is definitely not parking lot speed. (I had to drive from one lot to another....note: when dropping off the car, I explained that the noise happens when turning the wheel when stopped or moving slowly.) When I get a loaner in. probably be Saturday bring it back in please. i will text you tomorrow and tell you if i have a car." At this point, I AM DONE! I paid my deductible for a problem you haven't solved. I want to go to a RELIABLE service dealership and I'm not paying again. I've requested a refund so I can have another dealership take a look under the warranty and was told "unfortunately not the claim has been submitted". So now I have to go somewhere else to have my car looked at and diagnosed because after dropping off the car the second time the only thing this service department did was put 5 miles on the car, park it, and wash it. I've filed my complaint with Ford Corporate. Here's one review. Expect as many more as I can possibly make. Send me my refund and be done with it!!!!!! More

Awesome experience!!! Awesome experience!! They knew exactly what I was looking for and had it on stock. The sales team was informative, courteous, and personable. Best exp Awesome experience!! They knew exactly what I was looking for and had it on stock. The sales team was informative, courteous, and personable. Best experience I’ve had in a long time! A+++!!! More

Great Sales Person The key to buying a car is having someone work with you who is friendly and easy to work with. The sales team that worked with at Golf Mill was top no The key to buying a car is having someone work with you who is friendly and easy to work with. The sales team that worked with at Golf Mill was top notch and friendly. Muhammad Pirzada was Aces. More

Treated me like family My experience with golf mill ford was very positive. along with darwin and frank and the team from golf mill ford, they made an otherwise stressful pr My experience with golf mill ford was very positive. along with darwin and frank and the team from golf mill ford, they made an otherwise stressful process very easy and would highly recommend them to anyone. Definitely buying my next car from darwin. Good job team golf mill ford! More

Thank you Darwin! They were great with everything thank you for my new car i will continue my buissnes here and I think anybody looking for a car should stop in and spe They were great with everything thank you for my new car i will continue my buissnes here and I think anybody looking for a car should stop in and speek with Darwin he can get you in a nice car and on the road in no time just like he did for me..thank you😀 More

Great customer service! Darwin went above and beyond to help us with our trade in. Thanks to him, we have a brand new ford escape. Not only was he very helpful, he was also Darwin went above and beyond to help us with our trade in. Thanks to him, we have a brand new ford escape. Not only was he very helpful, he was also very polite and courteous. If you’re looking to purchase a car, look for Darwin! Highly recommended! More

Used car purchase I was treated fairly by all of the staff at Golf Mill Ford. Muhammad is a great sales consultant, and I would definitely recommend working with him! I was treated fairly by all of the staff at Golf Mill Ford. Muhammad is a great sales consultant, and I would definitely recommend working with him! More